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February 2024 by hojeong choi
great service ,nice staff!!!
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November 2023 by Doris Lopez
Excellent attention
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August 2023 by Jasmin Gonzalez
Went into the store to do a return and they held my shoes. I had no problem with that since I thought it’s policy. but then later after I was trying to see what shoes I wanted they kept trying to rush us as if we were going to steal I work at a retail store as well so I know when managers think people want to steal. They closed the door and until after manager saw we paid, after that she opened it up to everyone. I felt very upset knowing I wasted up to 300 in there . Will most likely never return here. Be aware if you are a person of color you will most likely be profiled here.
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April 2023 by Kelly Phan
Management is horrible. I never felt such discrimination and racism from a manager before. I believe her name is Vicky? But honestly such a hostile work environment and not welcoming. All I wanted was to get my mom a gift for her birthday, but she told other workers to keep an eye on me when I was looking around. Also mocked my accent and other workers laughed. Never felt so humiliated in my life. If you're a poc, I don't recommend this store. Better off going to coach or mk.
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January 2023 by Rachel S.
It's a nice place and quite a few selections which is great. It's always nice to have a friendly salesperson if needed.
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October 2022 by diane C
Approaching an Asian( I think is Korean) lady sales assistant and was rudely replied no stock for second piece, however I approached a second Spanish sales staff and she took the effort found it for me! Too intense shop environment!
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August 2022 by Christopher Cradduck
I went into Tory with my fiancée looking for a gift for her. We tried asking for something from the back and one of the managers went to go look but ended up forgetting about us. When I asked again, they didn’t even apologize and ended up bringing me the wrong item. On top of that they were very disrespectful. Never going back to this store again until management is able to fix this issue.
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August 2022 by jonatious jony
The employees here don’t care about business or customer service. About 3 groups left from the line including us in the 15 mins we were waiting in line. We absolutely wanted to buy something today, but we decided to take our business elsewhere because of the rude customer service. In the 100 shops in the outlet, only Tory Burch was understaffed and there was literally like 8 customers in the whole store and still the employee in the front did not want to let us in and made us stand in the sun. I even told them explicitly that I would complain lesser to not have anyone to attend to us rather than making us wait in the sun. They didn’t seem to give a heck and just blatantly and rudely kept saying we will be let in when some customers left
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August 2022 by Nicks Bucket Hat
The blonde manager is really bad at her job and really rude to me especially to my friend and his wife that are visiting from south africa. While showing them the clothing we have in the states she kept looking at us and my friends like they were criminals when browsing. She started to tell other employees to watch us when we only are shopping. This lady is just a huge racist and treats people in a horrible manner.
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August 2022 by clubnika gri
I like the store however the new management extremely rude. The work environment seems to be very hostile. I've never seen a manager be so aggressive to their employees and customers.
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August 2022 by Robert W.
blonde hair manger was really rude and mean to me and my son and sale people weren't helpful at all and the shoes i got also had mold on them never coming here again
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August 2022 by Cpl Welch
Extremely passive aggressive manager when asked about military discount. Felt very disrespected. Would not recommend shopping here.
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August 2022 by Daniela Gonzalez
Cute stuff in store. Very hostile work environment. New management, not the best management.
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June 2022 by Aman Mehra
They keep people waiting in sun or rain just to maintain this aura of exclusivity and fake popularity. They stopped me from entering the store even though my partner was already inside and wanted my opinion on something. Stupid policies and rude staff
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June 2022 by Niloufar Danesh
They keep the doors close so that they would have enough long line, even when there is not many people in store
