Sweet Homes Vacation Getaways

Most Recent Comments

• February 2024 by Michelle Erickson
  Horrible customer service! We arrived at our rental with no power and they didn't supply an emergency kit nor the BBQ that was listed as an amenity! Thankfully their after hours maintenance guy answered the phone and brought us some flashlights and a BBQ that we had to assemble ourselves! I also sent them an email addressing that and several other issues with the house and they never responded to me. You NEED an emergency kit at the coast! Will not rent from them again.
• January 2024 by Eddie R.
  As for employment I would not recommend working for these people not only is there hiring policy dishonest but they also expect perfection with horrible pay and are super chaotic. If you are a male don't even think about applying cause the supervisor i believe doesn't really like any guys.
• January 2024 by John Reid
  While the property initially looked good, it quickly became clear that there were significant issues with cleaning including MOLD, multiple stains (including paint or possibly blood), and a lovely pubic hair left in the bathroom - not ours. We attempted to call Sweet Home, and left a voicemail detailing our concerns, but never heard back. It's now been several months since our stay, and, still nothing in terms of correspondence. Pretty rough experience.
• December 2023 by Debi Stangeland
  We had the most wonderful vacation at Oregon Waves. Everything we could have needed was provided. Our kids said it was the most relaxing vacation we've ever been on. We'd love to keep this gem to ourselves, but we also want you to know how wonderful it is. Sparkling clean, spacious, with stunning views and a quiet atmosphere we found true relaxation at Oregon Waves. This was a fabulous choice for our family and the special touches were very appreciated.
• November 2023 by Tony Thimakis
  Very nice people, courteous and helpful
• October 2023 by Kathie Malcher
  A group of us rented King Neptune through Sweet Homes Vacation Getaways for the following dates October 1, 2023 – October 5, 2023 – the booking and payment was handled by one individual in the group. We experienced several difficulties, the most serious of which resulted in our being relocated to the nearby Halibut House because of an emergency gas leak. At approximately 5:30am on Tuesday, October 3, the smell of gas woke one of us up. That person confirmed her impression with others and ended up calling 911. We were told to evacuate, and the fire department confirmed that there was a break in an outdoor gas pipe. The fire department told us that we could not return to the house. Since it was raining, we were relieved that the fire department safely removed our vehicles from the driveway so that we could go somewhere to get coffee and be indoors. Approximately an hour later we were told that we could go back to the house to remove our possessions and that we would be relocated to another house. As a result, we lost a lot of the time of our vacation between an emergency relocation, assuring our families that we had not combusted and that we were safe, trying to find the things that had been packed hastily and getting reoriented. Sweet Home did provide an employee to transport all our luggage etc to the new location. It all did not fit into his car; therefore, the rest was loaded into one of our vehicles so he wouldn’t have to make another trip. Once settled at the new location, the individual who made our reservation received a call from Sweet Homes management. All the occupants listened via speaker phone as our representative spoke with the management representative. The management representative explained the credits that we would receive – said that we had been moved to a comparable home – but the credits were standard credits, and nothing that reflected a rate adjustment based on our inconveniences. At least 2 people spoke individually along with our representative whose name the reservation was under to the management person. The management person became flustered and indignant – was very unprofessional and said “I am ending this call” and hung up. Obviously, she has had little or no training in providing customer service. Upon departure the reservation refund receipt for King Neptune was sent, and it did not reflect any compensation for our inconvenience.During our phone conversation on October 3, we made the management representative aware of safety concerns at Neptune House that we discovered. When entering the laundry room there is a step down that is approximately 3” and there was no signage indicating this. One of us stepped into the laundry room, fell and sprained her ankle. There was signage that said “watch step”, but it was not visible upon entering the laundry room as it was written on a piece of tape attached to the floor on the lower portion and up against the step. Apparently previous guests had had this issue as well as we found a sign in a closet that said “please don’t die – watch step.”Another safety hazard was the rug that was over the carpet in the living room. The rug would buckle in places after walking on it so therefore it had to be straightened frequently so that no one tripped and fell. The rug also had loose edges that one could catch their foot on and possibly fall.Let’s move onto the disgusting issues – large refrigerator in the kitchen – underneath the lower freezer drawer was dirty and the smaller refrigerator was disgustingly dirty no one used it. Neptune House is a pet friendly home, but the wall to wall carpets had several disgusting stains all over the house – the living room, the hallways, the master bedroom, and the stairwell. Can't finish the remainder of the issues due to character limits. I had to check 1 star so this would post, but it deserves a 0 rating. NEVER use this company!
• October 2023 by Elizabeth Armstrong
  Just returned home from renting the King Neptune and had issues from the start. 1) Trip hazards (MORE THAN ONE) in the home. Someone twisted their ankle badly. 2) A toilet handle had completely fallen off and the toilet could not be flushed. 3) EVACUATED at 6:15 AM due to a natural gas leak, and was downgraded in accommodation without being fully compensated. Will not be renting from Sweethomes again ?
• October 2023 by Kathie M.
  Rating - ZERO A group of us rented King Neptune through Sweet Homes Vacation Getaways for the following dates October 1, 2023 - October 5, 2023 - the booking and payment was handled by one individual in the group. We experienced several difficulties, the most serious of which resulted in our being relocated to the nearby Halibut House because of an emergency gas leak. At approximately 5:30am on Tuesday, October 3, the smell of gas woke one of us up. That person confirmed her impression with others and ended up calling 911. We were told to evacuate, and the fire department confirmed that there was a break in an outdoor gas pipe. The fire department told us that we could not return to the house. Since it was raining, we were relieved that the fire department safely removed our vehicles from the driveway so that we could go somewhere to get coffee and be indoors. Approximately an hour later we were told that we could go back to the house to remove our possessions and that we would be relocated to another house. As a result, we lost a lot of the time of our vacation between an emergency relocation, assuring our families that we had not combusted and that we were safe, trying to find the things that had been packed hastily and getting reoriented. Sweet Home did provide an employee to transport all our luggage etc to the new location. It all did not fit into his car; therefore, the rest was loaded into one of our vehicles so he wouldn't have to make another trip. Once settled at the new location, the individual who made our reservation received a call from Sweet Homes management. All the occupants listened via speaker phone as our representative spoke with the management representative. The management representative explained the credits that we would receive - said that we had been moved to a comparable home - but the credits were standard credits, and nothing that reflected a rate adjustment based on our inconveniences. At least 2 people spoke individually along with our representative whose name the reservation was under to the management person. The management person became flustered and indignant - was very unprofessional and said "I am ending this call" and hung up. Obviously, she has had little or no training in providing customer service. Upon departure the reservation refund receipt for King Neptune was sent, and it did not reflect any compensation for our inconvenience. During our phone conversation on October 3, we made the management representative aware of safety concerns at Neptune House that we discovered. When entering the laundry room there is a step down that is approximately 3" and there was no signage indicating this. One of us stepped into the laundry room, fell and sprained her ankle. There was signage that said "watch step", but it was not visible upon entering the laundry room as it was written on a piece of tape attached to the floor on the lower portion and up against the step. Apparently previous guests had had this issue as well as we found a sign in a closet that said "please don't die - watch step." Another safety hazard was the rug that was over the carpet in the living room. The rug would buckle in places after walking on it so therefore it had to be straightened frequently so that no one tripped and fell. The rug also had loose edges that one could catch their foot on and possibly fall. Let's move onto the disgusting issues - large refrigerator in the kitchen - underneath the lower freezer drawer was dirty and the smaller refrigerator was disgustingly dirty no one used it. Neptune House is a pet friendly home, but the wall to wall carpets had several disgusting stains all over the house - the living room, the hallways, the master bedroom, and the stairwell. On our first day we discovered that one of the toilets wouldn't flush. It was evident that the handle needed to be replaced and the remainder of the problem had been fixed by Gerry rigging it. Several pictures had to be provided via text to the management person prior to his arrival to f
• October 2023 by wendy turner
  Have stayed in Sweet Homes rentals several times over the last few years, but our experience with them this time was so disappointing, we will no longer be using them. All travelers became ill with COVID just before our departure. Sweet Homes was not able to cancel the reservation, but said we could reschedule. Emailed back and forth a few times letting them know we were still under the weather and would get back to them as soon as possible. When we were feeling up to re-planning the trip, I contacted Sweet Homes with possible new dates. Was then told since it was past the original check in date, we could not reschedule--their hands were tied by Airbnb. In the correspondence with Sweet Homes, it was never mentioned/we were never "reminded" to rebook prior to the original check in date--just received Get Better Soon responses when I was updating them. They did not uphold their offer to let us reschedule, they did not inform us that rebooking had to be done before the original check in date, nor did they offer any support to work through the Airbnb redtape other than email the Airbnb Help line. Extremely disappointing experience.
• August 2023 by Tristan Cunha
  Stayed at a cute little airbnb, but had to deal with Sweet homes when some emergency came up, and they just made everything so much worse. A bunch of soulless corporate drones, I'd never rent any place they're managing again :(Edit: They're so polite and professional in public, but don't believe it. They're all soulless corporate drones that didn't care about anyone
• July 2023 by Dave N.
  Our family's stay @the "Yachats on the Rocks" home, some highlights- Mice, mice feces/urine, decaying flies, burnt out lightbulbs, dishes put away filthy w/dried food from past guests & so much more. It took Sweet Homes over 24hrs to place mouse traps which proved to literally be playhouses for the mice. The traditional "snap traps" we bought & set actually killed 2 mice. Worse than the gross factor of the unsanitary rodent presence, was our dealings w/Sweet Homes. How does that go about "treat others like you want to be treated..." In this, they fail a 1000 times over. My texts/emails to them re the mice during, & after our stay was highly frustrating. The "sorry" we got from them came two weeks after we'd checked out. The number of times my questions to them went unanswered or glossed over was ridiculous. Do expect if you contact them about mice in a rental, they'll quickly issue a 5% refund, and a dismissive comportment while they're at it. I went back/forth w/them, detailing our complaints, and (I thought) courteously asking for a higher refund because, well, mice are gross AF & a home charging this much nightly should not be rented in the condition we found. When I finally got their employee to today confirm they were unwilling to refund a more appropriate amount (two weeks after we'd started this convo w/them), I asked the name of whom I was messaging at the moment. In true professional form, they never responded & just ghosted. Since that's what legit businesses do to their customers, ya? As of the moment, the house is for sale. That does not absolve Sweet Homes from delivering accommodations to the level of the inflated fee they're charging here. I won't drone on further & make this a more Karen-ish review. Just please hear me when I strongly advise, if not beg of you, do not entrust Sweet Homes in Yachats, Oregon with your family's vacation. Look at VRBO, TripAdvisor, Yelp, etc & you will see we are not the only family to be left unhappy w/their lack of hospitality professionalism.
• July 2023 by Kim E.
  NO STARS!!! I booked a house for my family ( 3 different families from 3 different states) in January and 2 weeks before our vacation was to start it was cancelled on us. We were told that the house was sold. I will Never use Sweet homes nor will I ever recommend them. Good luck .
• June 2023 by Christine Arndt
  I booked Seas the Moment for 4 nights and the house itself is absolutely exceptional; it was cozy, comfortable, modern, and tastefully decorated. The house itself deserves 5 stars (I would have given it 6 if possible!)However, my reason for the 2 star review has to do solely with management and that the pictures have not been correctly updated on Sweet Home's website; they reflect a vacant lot next to the house. Upon arriving to the vacation rental I was surprised to see active construction going on and a new house going up right next door to the vacation house. Every morning of my stay I was woken up at 8:00am (in some cases earlier) to construction noise and music from the construction workers. The backyard was unusable during the day time due to the construction (zero privacy) as was being in the house during the day due to the music and noise. I did my best to just put up with the noise (after all it was a beautiful area and great house) but after being woken up on a Saturday at 8:00am, my last day, I was quite frustrated. I sent a note to Sweet Homes explaining the circumstances and received an extremely frustrating response which is my sole reason for the 2 stars. Their explanation (which I'm sure they will reiterate in a response to this review) was that I should have told them the construction was bothering me and not have waited till the last day; this is such a terrible response as they KNEW about the construction but failed to tell guests. I was extremely frustrated by this response as I felt there should have been a notification BEFORE I booked that there was construction happening next door so that I could have been fully informed and had the option of booking another vacation rental instead. If you knew something could bother guests would you keep it hidden and wait to see if if they have issues or would you tell them beforehand and let them know the options of what they could do so everyone was on the same page?It seems that the stance taken by Sweet Homes is to be reactive; they are aware that a potential problem and annoyance exists (ie. construction next door) and instead of forewarning guests ahead of time by updating their website pictures (ie. bring proactive) or sending a quick message to guests arriving ("hey there is construction next door, if it bothers you please let us know!") so that way the guests KNOW something can be done if they are being bothered by the construction, they put the onus on the guest. When I tried to explain that they should update the pictures on their website (especially since when the home is complete the backyard will have zero privacy, including the hot tub area), it seemed to fall on deaf ears. Sweet homes seemed more interested in explaining it was my fault I didn't say anything, that they cannot control the construction workers who "come and go" (although they were there every day I was) instead of understanding that they can control their guests being fully informed, which is what should have happened.After reading other reviews it seems that this is a regular occurrence of Sweet Homes to not update their property pictures so be aware that if you rent from them, what you see online may not be what you get!
• May 2023 by Kimi Miller
  We stayed at the Surf and Sand for 3 nights. We had the BEST time! The company is exceptional to work with, great communication, friendly and helpful. The facility is over the top perfect! The balcony view is beautiful, many options for sleeping, comfortable beds, blankets and pillows. The kitchen was stocked with everything you would need and more. Clean, cozy, beautiful, safe and absolutely wonderful!!!!!! The location is the BEST! We could walk so many places. We have rented from this company before, and I can't say how much we enjoy the customer service, their facilities and prices! You won't be disappointed!
• May 2023 by Tyler R.
  terrible company with employees who are not helpful at all. I would not recommend ever staying in a home managed by Sweet Homes. Go spend your money anywhere else but with Sweet Home. Not only are they not helpful but they are untruthful to. we were told we had a working hot tub to use but upon arrival found out it was no longer working and sweet home knew prior to us arriving it wasn't working but didn't communicate that.