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March 2024 by Takahide Tanaka
Fast, prompt and informative.
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March 2024 by Colleen Brown
Lisa at the Old York Road Abinton PA went over and above To be sure my insurance was covering my exam. The staff were all professional!
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March 2024 by joyce meder
I have spent thousands of dollars since 1977 at AB. I paid for the 3 yr plan I am driving without license because it was lost at hospital stay. I asked manager if he could wave fee for this peripheral test so I can get my license tomorrow. I had the test at an eye place but they are closed now Manager refused all they care about is the money not patients. 47 years as loyal customer. Many times the contacts I ordered were delayed over and over that's it w ab
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December 2023 by Tatiana Ladyzhensky
I am going to this location since they were open. This store had always been good and I loved it. However since Lisa and Charles started - this store became simply a joy to be at! Also wonderful Danny who fixed my glasses while Lisa was explaining every detail to me and BOY! SHE KNOWS IT ALL!!! And she delivering information with curtesy and professionalism, humor and kindness.That day I didn’t have an appointment and Lisa attended to me fully anyway.Danny fixed my glasses and I was chatting with him about why my trifocals aren’t so comfortable to me and Charles overheard me and said ‘we will see what we can do about it’ and I was shocked that he remembered me!It is a very place where you want to go because everybody knows your name!Happy Holidays, Team! You are the best!P.S. Today I brought my BF to the store to meet the team and become a member. Lisa charmed his grumpy self - he said we going back Monday!
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December 2023 by Jessica Smith
The staff is extremely helpful, knowledgeable, and friendly! I didn’t even know my insurance would cover anything and Danny ran it for me and it saved me a lot of money! Danny was the best associate I’ve worked with and he definitely made the experience feel ‘above and beyond’ all around.
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December 2023 by Crystal Mendez
This was my first time having to pick out frames, so as you can imagine I was very indecisive and worried about choosing the wrong ones but Breana was so helpful and patient with me. She did not rush me. And even gave me honest feedback to help me choose my final frames. Thank you so much for a wonderful experience!!
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December 2023 by Yolanda Brown
Nice selections of frames. My kids like their selections.
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October 2023 by Kristin Vogler
I agree with the one comment below, it does require a lot of patience when coming here. The wait was long and they don’t go by appointment times. The actual exam itself was pretty quick and not very thorough.
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October 2023 by Olivia Hazzard
Breana and Sam were awesome at the front desk. I asked a bunch of questions with no appointment and they were patient and responsive. I will make this my location for exams from now on.
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October 2023 by Paul Perry
Online Appointment cancelled with no explanation. I went in to reschedule and the woman at the desk was not helpful. She was complaining about having just finished her break. I don’t care I just want an eye appointment. Why have me come to you if you don’t want to or aren’t ready to help. Also weird to have open argument with other employees while on your sales floor. I’ll be going elsewhere
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September 2023 by Godloves Rivera (GodisLove)
Doctor was amazing that's the only reason for the 3 Stars. Overly crowded , under staff and only a selected few knew their job function. Not a horrible experience however definitely not the best .... it just requires LOTS patience.
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August 2023 by B Vincent
I was here first thing this morning (Wednesday August 23) to schedule an appointment when I witnessed a younger female doctor with dark hair berating a young employee in front of staff and customers. She was screaming and pointing her finger at him, it was completely unprofessional and left a bad taste in my mouth. I left and ended up making an appointment at Visionworks. Someone needs to teach this doctor what professionalism is and STAT. Unbelievable.
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August 2023 by the Fire Lotus
This used to be my best place to go but after my last visit; no way. It was overly crowded and the associates were very slow. On top of this, the GM's demeanor was not cool in my opinion. I understand that a GM can get a bit stressed if they feel the customers are not being helped quick enough but the way he spoke to the employees, rubbed me the wrong way.I also got a new doctor and I miss Dr. Alice Wong. Just was not happy at all. The atmosphere was all wrong, the frame selection was meh and my wait time was ridiculous. Does anyone know where Alice has gone?
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May 2023 by Maria Agreda
Today, my daughter had her first eye examination and the the team of this location gave her and us the parents a great experience. From the front desk, They gave us a warm welcome, the pre test lady was so kind with my daughter and with us asking her so many questions, then we saw Dr Ashley Sippel, she is so knowledgeable, She walked us through the process and the result so clearly and in way that made me feel more calm with the diagnosis. When it was time to pick the frame, deal with the insurance and prices, Danny was just the very best, so eloquently explained all and he was so friendly and patience. Overall a great place and amazing team.
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May 2023 by Jillian B.
This was my first time going to Americans best for an eye exam.... Everything was very neat and organized! Danny was magnificent, he took care of all my needs! He was working that store!!!!! He was very polite and such a sweetheart! He was working hard and fulfilling everyone!
