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March 2025 by Patricia Sapanara
Excellent service
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February 2025 by Justin Scates
Jeff was great. Kept me in the loop the whole time my car was in the shop after an accident i thought it was totalled but it was not! Jeff hooked it up. I was away in Miami so he had it ready after hours so I can pick it up and go. So smooth and car looked better than it did after a 13k dollar accident. 5 stars for sure. And ask for Jeff:
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February 2025 by Anna Spor
My car came back better than before and quick! They did a nice clean of the inside as well.
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November 2024 by larry howells
Used multiple times with very few issues!
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July 2024 by Dan Turner
Always greeted with courtesy and a smile.
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July 2024 by michael koreen
Always great KR service!
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June 2024 by William Phelps
Good experience, kept us informed of progress and process.
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February 2024 by Felicia P
*update* Megan from Kenny Ross did return the phone call and was willing to work out some type of arrangement so that I would not incur expenses since my car was hit. However, I do stand by my review due to work. DO NOT BRING YOUR FOREIGN LUX VEHICLES TO THIS PLACE! Go to your respective service center to avoid a huge bill. This location should get a NEGATIVE 5 and invest in finding competent, honest and all around experienced mechanics because those who worked on my vehicle are GROSSLY INCOMPETENT, DISHONEST AND LACK EXPERIENCE WITH LUXURY VEHICLES!!!My driver’s side door was hit while parked. The insurance company sent my vehicle to Kenny Ross. The coordinator was polite, informative and professional. However, upon picking up my Volvo XC60, I heard wind. Anyone who owns a Volvo, Jag, Hummer etc, knows part of the luxury(and price) is that you CANNOT HEAR THE OUTSIDE!!! I returned to Kenny Ross to complain of this. The coordinator took it pack to service. When I returned she said she drove it down the long street and heard nothing. She must not own or have driven other Volvos. I was closing on a home in VA at the time so I had to accept the vehicle despite my concerns about the hearing wind. Upon arriving in VA, I asked a salesman to take a look - he isn’t service- that was on me. He did not see anything. This location was lack luster so I took my vehicle to another Volvo dealership!!! Thank all the dieities for Gary from Volvo of Richmond!!! He noticed right away and upon taking the door apart to look inside , he was horrified at the shoddy work!!! Rails were bent, screws missing, whole parts missing, stripped bolts and the list goes on. A picture is worth a thousand words but a video with explanation is worth its weight in gold. Unfortunately I can’t upload the video but I included the photos. This will cost upwards of FIVE THOUSAND DOLLARS to fix as the current door is unsalvageable!As I close, I contacted the office manager, Greg Kuzyck. I felt he was genuinely concerned however he never followed through with returning my call or email. Now I see the unfortunate characteristics are pervasive. This place will tell you whatever and put “band aids” in order to get the money and you out the door!! BEWARE!!!
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February 2024 by Rich Petras ND
All the people there that I was referred to were friendly, facilitative and very courteous.They quickly ordered my parts, assigned an insurance agent to oversee my repairs, and the turn around will be about 2 weeks. We are very pleased.
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December 2023 by Mike Browne
Mechanics have sticky fingers, my grandmother's bracelet disappeared from the front cup holder of my vehicle while it was in the shop.
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August 2023 by Jeannie Durik
Get people to work with. They do a fantastic job at autonomy work. Employees are great. Jeff was very helpful in helping me with the process involved with my Jeep. We've used them twice and will again.
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August 2023 by Phill Novak
Very professional friendly and just all around top notch. I sent Gary my estimate he and Jeff M. Got everything they needed to get our Benz back in a timely manner. Kudos thanks .
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July 2023 by Jean Durik
Get people to work with. They do a fantastic job at autonomy work. Employees are great. Jeff was very helpful in helping me with the process involved with my Jeep. We've used them twice and will again.
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June 2023 by amber pearce
This place was the best!!? My car came back better than new. Fast service and very great staff would recommend 100 percent
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May 2023 by Craig Stukus
Last year, took a brand new car there part of repair included front tire replacement. Just recently noticed my new 'replacement' Michelin tire is bald at 14k miles. Vehicle hasn't been anywhere else other than dealer. Looked back at receipt and there was 50 miles put on it while under their service. Absolutely no reason for that many miles on it while in repair. Shame on me for not inspecting closely at the time last year when I picked it up but my 'new' tire is definitely a used one. Other side is very low tread as well and is suspect. My stupidity for not inspecting very closely but everything looked acceptable at the time. I do not recommend this shop. Could be just one bad egg there but to me it's crooked and creepy.
