G E Appliance Services

Most Recent Comments

• November 2023 by DEBBIE A.
  OMG... WHERE IS JACK WELCH??? When he ran GE, things got done. Now look at the reviews on all the different sites. THEY ALL SUCK. I have not seen one positive review, yet the "fat cats" sit on their asses and do nothing about it. Time for me to go back to Maytag/Whirlpool. So I just bought a kitchen's worth of GE appliances. Nothing has been used yet as my kitchen is gutted right now. We did hook up the fridge for the perishable foods but not the water. I needed someplace to put a few things. The front panel does NOT light up. The ONLY LIGHT is for when a person gets water. Here is the kicker..... where the hell do you push the buttons on this? The control panel is dark. If GE thinks I am going to use a flash light for the next 20 years, then they have rocks in their head. I just gave away my other GE fridge in perfect condition with a nice bright control pad... unlike this piece of shit I just bought. Anyway, I just spoke with the salesman and I told him if this does not light up, then ALL THE APPLIANCES I just purchased are all going back. If this is only the fridge, then I am scared what the other appliances will be like since there are NO nice reviews about GE appliances. One last thing, every time I called GE to ask them about the control pad, THEY WANTED FIVE DOLLARS BEFORE ANYONE WOULD TALK TO ME.... FIVE DOLLARS PER QUESTION. Isn't this strong-holding a customer's arm???? General Electric is NOTHING like it once was. It has fallen down the sewer pipe where their appliances have failed so many of us miserably. Time to return these things and I will go and pick out something with GOOD ratings from Maytag/Whirlpool. This really sucks. DO NOT BUY A GENERAL ELECTRIC FRIDGE. Have not used the other appliances yet... I am afraid to do so. JACK WELCH... COME BACK. This is a nightmare.
• October 2023 by Stacy W.
  Scheduled service a week out, first available time, for a 4 hr window. Email confirmation conveyed would get a call or text confirming or honing in on time frame day prior. Call/ text never came. Was able to track updates on site--time frame pushed twice and without a call or text then RS for next day. When I called to make complaint, the customer service reps were already well versed in and knowledgeable that communication is nil. With limited faith in the tech, Aaron's ability to communicate or follow through, canceled the RS that was never negotiated with me to begin with.
• September 2023 by BrittBrat J.
  After Charles (027) the tech showed up to my house, sat in my parking lot, rescheduled my appt for another time without communicating or coming to my door, I called CS to file a complaint. I was then rescheduled for today 9/14 between 8am-12pm. I learned that Charles (027) was the tech again when I checked the status. Charles called me for the very first time around 11:55am telling me that the apartment complex said they were closed until 1pm. I told him that they know that he is coming, and that I will confirm with the manager. He said he was in route and would be there in 5 min. I confirmed, and text Charles "The office is aware that you are on the way". No response of course. 5 mins later, I was told that maintenance was walking to my home to open the door to let Charles in, and Charles was pulling off once again. I guess that is his thing! I immediately called Charles, of course no answer. I left a VM stating that this will be reported and that this was the second time he did this, and that it was unacceptable. I called CS again to report another complaint. I was told that I would be rescheduled and pushed up because I haven't had a working microwave since the end of June. I was placed on hold, and then sent to a random person who said they were dispatch, and his name was Jeremy. Jeremy said that he could not help me and that I basically had to figure it out on my own. Then I found out that Charles went into the system and cancelled my appt. Is that proper protocol? I think not. I DO NOT want Charles coming back to my house at this point. Once again, there needs to be some consequences because this is something that he does often apparently. My apartment complex does not want me in the middle of this, but I felt empowered to advocate for myself since nothing was getting done. I will continue to do what needs to be done until this situation is fixed bc me and my daughter are not happy and it is very inconvenient. This is really frustrating and a waste of time. I would like this to be resolved ASAP.
• July 2023 by Bill R.
  WARNING! DO NOT DO BUSINESS WITH GE. GE is a company that subjects its customers to life-threatening danger in selling gas ranges that are known to blow up, one model in particular which is GE 30" Free-Standing Gas Range Model No. JGBS60REK4SS. This model explodes and blows glass out the oven door. GE is aware of this defective product and yet continues to sell it to the public, subjecting its customers to danger, demonstrating a willful disregard for the safety and well-being of its customers base. As a GE customer who unfortunately bought this range, and it exploded, here's my personal experience with GE. October 27, 2021: I purchased the GE 30" Free-Standing Gas Range from Lowes, Model No. JGBS60REJ4SS, Serial No. TS141907P. The range was for one of the apartments in an apartment building I own. August 31, 2022: I got a call from the tenant who occupies the apartment where the range was delivered telling me that the GE gas range I bought ten months earlier had exploded in her kitchen, blowing glass out of the oven door and bending the metal in the door. She was shaken but thankfully wasn't in the kitchen at the time and wasn't injured. She was in a room next door.I called Lowe's where I purchased the range and told them what had happened. They referred me to GE, said it wasn't their responsibility. I dialed a number for "GE cares" and found that getting someone on the phone at GE was near impossible. When I finally got someone on the line I explained what had happened and that GE needed to replace the faulty range they had sold me that was only ten months old and under warranty. I was told by the person on the phone that GE doesn't replace appliances, they only repair their appliances, and they would have a company called A-Plus Appliance come out and "evaluate" the damage to the range and determine what would need to be done to "fix" the range but GE would not replace it, by policy. September 13, 2022: A-Plus Appliance finally came out after keeping my tenant waiting for two weeks to "evaluate" the damage to the range from the explosion. They concluded that the oven door, and the shattered glass, needed to be replaced, but no mention of what caused the explosion or what could be done to prevent it from happening again. They left saying they would "look at their schedule" and get back to me when they could come back and fix it.September 26, 2022: A-Plus Appliance got back to me after keeping my tenant waiting another two weeks, now a full month without a stove since the incident occurred, and they repaired the damaged range. Making her wait a month was unacceptable, fixing the range and not replacing it with a new one was unacceptable. I called GE, again, and told them I was not happy with their "repairing" the range instead of replacing it, especially with another two months left on the one year warranty. The person on the phone said in a very condescending tone, it was GE's "policy" to fix, not replace. July 5, 2023: I got an alarming phone call from the manager of my apartment building telling me the gas range blew up again. My tenant was at home at the time but thankfully wasn't in the kitchen when the stove exploded. I got on the phone with GE and told the person who answered what happened, that the range had blown up again, for a "second time", and it could well have injured, maimed or killed my tenant. The person on the phone said in a very condescending tone that they would schedule someone to come out and "evaluate" the stove ... again ... like the stove blowing up was no big deal. I said surely you're not going to attempt to repair this defective and dangerous range again and I couldn't believe her response ... "Your range is now over a year old, sir, so it's out of warranty and we won't be able to replace it". I told her the problem should have been resolved a long time ago when the range was still under warranty and, without skipping a bea
• July 2023 by Jan A.
  Ge Appliances/ Monogram as a company is the worst operation I have ever known.I had been a GE customer for over 30 years and there service & products have gotten worse & worse to the recent point where they deliver defective products that are quite expensive to say the least and don't take care of it period.We ordered a new Monogram refrigerator that costs us $12,500 & it was not installed correctly & doesn't function properly & GE as a company didn't care whatsoever & could not take care of the issue & wasted 2 months of my time with no resolution whatsoever! They had me compromise my job as I had to take off 2 weeks to accommodate their lack of organization & incompetence sending crew after crew who had no clue of what to do.I had to put in a credit card dispute in as the only method of protection and then after 2 months of nothing, I received a call once again to aggravate me once again.I had spent so much time, anxiety & stress dealing with GE/ Monogram that I had it & will never purchase any GE or Monogram products period ever again!This company in every facet should be put out of business now, so no one ever has to waste time & energy dealing with them......BEWARE OF GE, THE GE APPLIANCE STORE, MONOGRAM OR ANY OTHER GE ENTITY AND PURCHASE ELSEWHERE, YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!!!!!!!
• May 2023 by Neha S.
  My question for GE Appliance to answer is1) Why was it stated if it cannot be repaired then we will replace it?2) Why was the Microwave Tag taken off from our Microwave by GE Tech?3) Why GE Tech kept the live electric wire exposed to our Kitchen?4) Who will be responsible if some mishap happens due to live electric wires being exposed?5) Why we have been mistreated/mentally tortured by GE Staff for so long?
• April 2023 by Beth M.
  I scheduled service for the under hood lights on my GE Hood. The email/phone interaction about my issue was great (with one glaring issue). Service was scheduled promptly. The technician arrived early and was terrific. The problem: I let them know in the original case via email and then again on the phone, that I had already ruled out certain problems and did they have any suggestions? No, you have to have a tech out. The first thing the tech said before looking at anything was "It is probably the light bulb"! Sure enough, I was using LED light bulbs for six months, so I didn't think it was the bulb, but it was. For about 7 years I used halogen with no issue other than they went out quickly (6-12 months). He said the units only take GE bulbs which are about $25 a piece where the ones I had been using were about $5. Try the bulbs before you pay for for a service!! GE of course knows this was something to try before paying for service but that is how they make money instead of helping their consumers. I renovated a kitchen in 2007 (bought GE) purchased a house with GE - not again.
• December 2022 by Henry T.
  My microwave is under warranty. Service tech came out, said a part needed to be ordered. Part arrived, I've been scheduled 4 times for the service tech to come out and each appointment was a no show/no phone call. I've contacted consumer relations several times. I thought I was the only one until I saw these reviews. the is a damn shame...... and we have no one to help any of us.
• November 2022 by Robert L.
  Not only is the GE Cafe line poor quality, but here is the Service Experience GE handed us: While we were preheating the oven, the glass cracked. Called GE and they told us it would be a week before anyone could come out. We agreed to a Tuesday between 1:00 and 5:00. At 2:00, GE called to say he wasn't coming and wanted to reschedule for Thursday. I had stayed home from work that day to get the repair done but GE only comes if it's convenient for them. Buy a different brand!
• September 2022 by Jean L.
  GE ADEL35 dehumidifier broke after a year. It should be under warranty. I've spent hours on hold to reach someone at 866-907-1655. Absolute wastE of time--no one answers, and you're required to press 2 every minute or so just to REMAIN on hold. I called 800 GE CARES to complain, and both times was disconnected! Someone was about to give me another number to try, and the line went dead. Unbelievable, How do they stay in business. AVOID AVOID AVOID
• September 2022 by Megan C.
  There was an issue with our brand new GE refrigerator where it was leaking in the back and had a terrible odor. A maintenance technician was scheduled to come out under our one year warranty to "fix" the issue. A couple of months later, the same odor appeared and the fridge was leaking in the same spot. Since it had been over a year we were told we'd have to pay for a technician to come out this time even though the issue obviously was never fixed to begin with. A one year warranty is useless if problems aren't actually going to be fixed the first time. We will be using a better company who actually fixes issues on the first try from now on.
• September 2022 by Alex C.
  Do not purchase from GE. My fridge broke early Jun and GE sent a tech out to repair it the following week. Upon arriving I was told the unit could not be repaired. After contacting Consumer Relations I was told I needed 4 closed tickets before they move forward with further review. Tickets are only closed when service is considered complete, aka repaired. I'm on the phone with them for a minimum 60 min when I call and still no service is provided. My case has been deleted multiple times and I have had consumer relations argue with me on the repair status of my unit. Summary: tech has come out 6 times each time unit deemed not repairable yet no further action has been made by GE.
• September 2022 by J T.
  Would give ZERO stars if I could. They don't keep appointments and don't tell you they're rescheduling. This has now happened twice. Bah!
• August 2022 by Maureen C.
  We recently purchased a home with a number of GE Monogram appliances, among them a dishwasher. Much to our dismay, when we opened it up the dish racks were all rusted out. We contacted GE appliance multiple times about the problem, and were told first that they were covered under warranty and they'd send us new ones (which they never did), then that they weren't and we'd need to pay for new ones. The machine is older but still works, but the cost of the racks was ridiculous - $470, so we might as well purchase a new dishwasher rather than pay for racks. This is a cautionary tale for these dishwashers. I was told by a serviceman that because it is considered high end they charge exorbitant prices for parts. I also have a monogram microwave/convection oven which is non-functioning. The GE repairman sent us 4 different parts which they came to try out none of which worked. They just ordered two more - which I'm supposed to receive next week - to see if they will work. If not, I'll need to replace a $3400 built-in microwave/convection oven after paying upwards of $500 for service calls. I was told that this Monogram appliance has a lot of problems. The only good thing is I don't have to pay for all of the parts they sent. They'll take those back. People rave about GE Monogram as well as Cafe but my experience so far has been less than perfect (the Cafe appliance in my last home - I didn't purchase it - it was part of new construction caused a wall fire. Won't be rushing to buy another appliance from GE.
• August 2022 by Melissa F.
  Most unorganized customer service I have ever dealt with. Our dryer stopped working out of the blue (would not turn on at all). We called to have someone come look at it since it was still under warranty. 1 week later a tech came and said that they had to order a part and it was going to be a 2 person job. We called and made a 2nd appt and had the part ordered. 2 weeks later ONE tech comes and said he didn't even see anything about the first appointment and was never told it was a 2 person job. We called to schedule a THIRD appointment. 2 weeks later, 2 techs come but they tell us that it is actually something else that was wrong and needed to order a different part. I'm getting annoyed at this point but we call back and schedule the 4th appointment and the order was placed for the part we needed. Another 2 weeks go by and the tech comes out. He tells us that the part that was ordered was for the washer, not the dryer. I am beyond frustrated with this company. EVERY time I call the same phone # and EVERY time they tell me they can't find the phone # associated with the account. Once they finally find the account, they always say they don't even see any of the appointments or parts that were previously ordered. This has been the biggest headache. Do yourself a favor and avoid calling them at all cost bc they are completely unorganized and nobody communicates anything.