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February 2024 by Sharon Ringlaben
Nancy was the employee who helped me with services needed for fingerprints. She has a great personality and would give her a 10 for customer service!!
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January 2024 by Jessica Sanchez
The customer service is so immaculate, I became friends with my representative. ?Either they hire the nicest people or the company training is highly effective to meet their satisfaction rate.Thank you, Julie ❤️???
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November 2023 by Lori Delaney
Sent a roadside assistance that did not have a air pressure lug nut remover to do proper job.
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October 2023 by marie danks
If I could leave zero stars I would. This used to be my go too for everything! Today I had the worst experience ever. Trying to transfer a car title into my name with my father as lien holder and Loretta laughing in his face and saying it’s not a thing when we have done it both at other places and at AAA itself. We have been AAA members for 30 years and this is the worst experience I have ever had. Teach your employees customer service and train them the right way. I have never met more stupid people in my life. The disrespect I felt today made me realize what is wrong with our world. Fix your staff. The fact that every person in that building customer wise was angry must say something. 10/10 do not recommend for anything! I work in the auto business a shop managers I used to recommend you guys. Now I will never recommend again.
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September 2023 by Dana Houser
On hold for 40 minutes this past weekend while in a vacation crisis situation and told they couldn't help me and attempted to transfer me again...now today a very rude receptionist lacking customer service skills as well as abysmal phone etiquette. Fridays incident was at the 1-888 number and today's incident was during a call to the Allentown/Downyflake office. What's happening AAA? This is Premier service?! I think not.
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July 2023 by Ms. A
Customer service was impatient.I ended calling to get my problem taken care of.
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July 2023 by Michelle Squitieri
Holly Mack provided us with endearing customer service to get our international driver's licenses. She made a mundane task entertaining and made our morning better!
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May 2023 by Casey Gesregan
Well, I am in need of a map. I walk in and I had to sign in. Then I had to wait for a sales associate. I didn’t walk in for new car insurance which by the way they are double what I currently have. I walked in for a map, a simple map. Well the sales associate gave me all the papers. She walked me to the desk of old minions and told them to give me a map. One said is she now a member? No. Then you can’t have a map. Me: then can I buy one.Minion: No.. me: ok I drove out of the way because a friend said “go to AAA they are always so nice and helpful!” AhhNOT.—— ok me: here are the comparison sheet, member book and your cards. Now I’m totally turned. If you can’t help a potential member ( the minions made that decision very easy )Then I wonder how you treat a member now that they have already handed over the money. Now that’s service! AAA didn’t used to be this way. Makes it so much easier with the click of a button, my map will be here tomorrow. Thanks Amazon
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February 2023 by Nicholas Pittas
I have been a AAA member for nearly 30 years and tow services are great but DO NOT USE THE BATTERY SERVICE. Technicians do not know what they are doing put the wrong battery in my car caused a bunch of electrical issues. Thankfully dealership fixed the issues but AAA HAS NOT RESOLVED ISSUE IN A YEAR. just a bunch of runaround s never call back or they just transfer to another number
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October 2022 by Ilya Vineyard
carlos reies came quick and is a great talk. does his job well and came quickly and helped in every possible way thnx carlos will definitely be using tripple a again.
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August 2022 by Kathrin Smith
I called to plan/book a flight, after two calls and a few back and forth emails of me asking her to research other dates, times, carriers she treated me as if I was an interruption on her day. She kept steering me towards one particular airline even though I asked her to research others for best prices. When I found better deals on line and told her about them, she got huffy with me and told me to go with what I found.I pay my yearly dues for your expertise and for you to do your job, not get your attitude. If you don’t like your job, please leave and make room for someone else that may appreciate their customers!!! We count on you to give us information that we may not know, not to give you a hard time.
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August 2022 by Richard Waters
2 separate times I needed a tow in this jurisdiction and both times it was a run around, about 6.5 hours for tow truck to arrive. To top it off, tow truck driver said I wasn't there, when a roll back never passed me. If you're in this branches jurisdiction and need a tow, you're better off calling a towing outfit yourself and paying for it. At least far enough to get you out of this jurisdiction.
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July 2022 by A V
I've had AAA Premier for years - but today was absolute WORST experience with them! My rear tire blows/shredded on a very busy state highway during rush hour traffic. I barely made it to the side of the road - but am scared to death due to the high volume of speeding traffic.I contact AAA at 4:30pm and am told by 5:42pm a driver will be there. 6pm, nobody shows! I call them again and am told that THEY CANT FIND MY REQUEST?!?! I repeat the system generated number for my request that is literally on the order - and they can't find it?!?! So they place a new request for me, this one now not until 7:30pm?! 3 HOURS on a dangerous and busy highway, for a tow truck?The tow trucker driver called me and said that he was on his way to me org but then AAA called and canceled my order - sending him back home. But then once I called in asking for a status, they REsent him back to assist. This is not ok...and poor customer service.
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July 2022 by charlie helm
AAA picked up my car from my driveway.....dropped off at a shop in Easton..... somehow my car no longer has a front bumper....called AAA this morning 7/6/2022 asked to get a call or email back before 2 pm...NO CALL!!!! NO EMAIL!!!! On Phone now with them said they would call back within a week....!!!!!!YES I SAID A WEEK!!! Premier Member for 4 Years!!!!!!!
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May 2022 by Kate Kareha
Evelyn at this office just planned us a fabulous 8-day trip to Paris!! We returned yesterday and it was seamless. The drivers, tours, hotels she booked were professional and went above and beyond for us. Being handed an organized packet a week before flying with Covid info, QR codes, easy travel apps, and printed confirmations was a DREAM. We could not have done it ourselves. THANK YOU!
