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November 2023 by Huong Nguyen
I'm a truck driver and I go to many stores that sell phones. But I'm very satisfied with the store here
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August 2023 by jonathan morales
I went to this location with a good friend because he lost his phone. Brian was an absolute pleasure to deal with, he helped my friend out in the best way possible in the most convenient amount of time! Brian got him a brand new iPhone 13 and even helped him set it up!! He answered every single question we had with ease, and explained any charges he was gonna be paying for on a monthly basis. I don’t have AT&T but after the customer service I saw today, I am definitely going to be switching to you guys soon!
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August 2023 by Michelle Hernandez
Brian was phenomenal!! He helped my mother and I with all the needs my mother had regarding her phone and plan. He let us know all our options with zero pressure. By the end, he was able to get her upgraded and update her plan and made this process seamless for her!! He was great to work with and we appreciate his great customer service!!
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August 2023 by Frankie Acevedo
I showed up needing a new phone due to it being misplaced and Brian showed me the absolute best customer service I’ve ever received!!! Would definitely tell friends and family to switch over to AT&T and work with Brian preferably. Thank you guys !
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July 2023 by Tim Reed
Manager James and associate Josh gave impeccable customer service. If you need anything Att or Directv related go there.
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June 2023 by Bella Bella
James is a professional and a very kind person.He answered all of our questions, helped us choose the best plan. He was super helpful.Truly, Thank You!
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June 2023 by Terri Kernechel
Ben is the most awesome! Helped with information needed. Josh was also very helpful. Thanks guys.
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April 2023 by Lynn Slater
Great customer service and good at what they do. Kept at it until the problems were completely solved. I left with a smile on my face. This will be my go-to place for help with my AT&T wireless devices. James and Ben were great help. ?
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April 2023 by Tracie Green
Ben and James were amazing to work with today. They help my family get new phones, set up and put some awesome extras on our phone. Even kept us hydrated! We had a wonderful time getting to know these two great guys and made doing all this a wonderful experience. We will definitely be back for any of our phone needs! If you need some help I advise you to go to this AT&T store next to Walmart.
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April 2023 by Susan Ferrante
They are completely wonderful. They handle every possible problem quickly .Will always do business at this storeThanks
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March 2023 by Taren Zimmerman
Can not say enough good things about my customer experience with Josh @ the Trexlertown PA store . I came ‘ loaded for bear ‘ as ALL of my previous phone store experiences have been horrific - ie; tell me I have “ best deal “ and find out I don’t , constantly trying to sell me extras - security services Fitbits etc , long waits and people talking over me level of knowledge . Josh heard me out then assured me that he could help me and he did . He even helped my husband who came along to a new phone as well but no pressure just helpful explanation of features and benefits . Josh followed up re; how I was enjoying my new phone and is overall a very pleasant young man . I was highly satisfied working with him and by far he provided the best service of any employee AT&T and Verizon who I was so frustrated with that I left them for AT&T. Thanks Josh - your company is lucky to have you as are the future customers you will serve.
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February 2023 by Nancy Bucci
James really helped us out! He was patient, polite, and informative. We will definitely make this location our go-to for now on.
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January 2023 by Linda
I want to thank James for such an awesome and professional level of customer care. He listened and then asked and paired me to a really nice phone. Thank you James I will be recommending Family and Friends to the At&T Mill Creek store in Allentown PA. If I could give 10+ stars I would. Happy Holidays.
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January 2023 by Sandy Chisholm
I recently had THE MOST frustrating experience with ATT. The manager James at this store witnessed what I was saying was true and advocated for me with corporate and they still denied me a refund for something I should have received. He went OUT OF HIS WAY to get the situation fixed for me after months of calling corporate about the same issue. I am very grateful to James for his kindness, patience and excellent customer service!!!!!
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December 2022 by Timothy Brion
This is an Authorized Retailer… not sure why ATT would “authorize” them for anything. There is a corporate store in the Lehigh Valley Mall. Highly recommend making the drive. Much better experience.
