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March 2025 by pat burke
The "employee" there, if you can call him that, knows nothing of at&t or cell phones. He knew nothing about how to transfer a sim card and done the procedure backwards which left my phone useless. There was no one in charge of the store and he simply stated (in a very mushed mouth way) he can't fix his screw up.
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December 2024 by Sam Namous
The worst customer service I had experienced in my life, went to get a new sim for my phone I waited for 1 and half hours and they could not activate it for me
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December 2024 by Charal Williams
I just waited 45 minutes in the store with my baby for a representative to help me… only for them to tell me that they don’t have the power to add or change accounts on an existing account…
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October 2024 by Laura
Only one person working, people waiting, did not even get greeted when walked in.
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August 2024 by Leury Rodriguez
This is the worst shop In Allentown area they try you nice when you want to get a new service with them but when you want to return or cancelled some service they act like they don’t know anything all of them plus the manager too the worst shop
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April 2024 by Gary Kirk
Great help and service.
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April 2024 by carol Thomas
The manager and Monica was awesome
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March 2024 by Brian Vecellio
I waited 45-minutes and the two workers were w/ same people so I gave up. I know why the Apple Store requires an appointment. I’m going to buy on-line to avoid the wait.
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February 2024 by Kim Martin
We had a great experience at this store. Between the store manager Q and associate Jonathan they worked to get us the best deal on our new phones. Both were patient and courteous.
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December 2023 by Dean Weidman
Q and Monica were very helpful and knowledgeable!! Explained everything in my language. Gave us options for our plan and phones to be purchased!! They are highly recommended!!!!
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December 2023 by Ashley Amorosi
This review is long overdue. This store has the best service of any AT&T store,; and I’ve been to A LOT, as I’ve been with AT&T for 20 years. Q is seriously so patient, knowledgeable and has always helped me and my husband, whenever we come in. He makes us feel like family, and not like a number like every other store. He truly cares about customers and making sure that they leave happy and satisfied! As long as he works at this store, we will continue to be customers of AT&T on Tilghman Street, in Allentown! Thanks Q! Joey and Ashley Amorosi.
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November 2023 by Lefty
I was dealing with corporate AT&T customer service regarding a $2700 mistake relating to the return of two iPhones. The customer service reps that I spoke to, and there were about seven of them over a course of two weeks, were totally useless. They could not, and refuse to resolve the issue. I went into the store on TilghmanStreet, and was lucky enough to work with the store manager. Quadiar AKA Q. Q Was fabulous. He spent about an hour on my situation, also having to deal with the incompetent corporate AT&T customer service reps.. In the end, my issue was resolved, and all the stress that I was experiencing regarding this situation evaporated. Q was very professional, very knowledgeable, and very well spoken. It was a most pleasure dealing with someone like him. As most sales people, they make their living on commissions from Selling products. Q took an hour out of his day to resolve my issue for which he could have decided not help me and make his money doing his job in sales. However, he cared enough about the customer to put his own best interest aside and help resolve major issue. I am very thankful to him and would wish that in all places that I deal with I run into a person like Q. He’s the kind of person that makes everyone’s life a lot easier and a lot better. Thank you. I really appreciate what you’ve done for me and I don’t think you ever will know how much I appreciate it.
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November 2023 by taylor
Lex helped me the moment I walked through the door. She answered every question clearly and made the experience so quick, easy, and simple. I was in and out with a new phone and everything transferred in about 25 minutes. All around a great recent experience.
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November 2023 by Clary Brazier
I had been into the AT&T store on Tighlman street yesterday to purchase a prepaid sim card and the customer service representative Alexis (Lex) helped me...it took us a little bit to get it set up and then when I took it home and went to put it in my phone it wouldn't work for unknown reasons, subsequently, I went back to that store this afternoon. To my surprise, she recognized me when I walked in the store. Immediately she addressed me, then asked me if I had any problems. I had said yes. Miss Lex took care of my issue in 20 minutes. I was very happy with her attention and excellent service. I am happy to tell you, you got a winner when you hired this young lady. Her knowledge and problem solving skills are A+ ! I hope that YOU, when recognizing above and beyond staff members, that you praise her for her excellent customer service as well as her "people" skills. I think she is a great representative for your company !
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November 2023 by Shae Kusmi
I had the pleasure of being assisted by Quadir, the AT&T Store Manager, and I cannot emphasize enough how exceptional his service has been. I purchased a phone from him last year, and when issues arose with AT&T, Quadir consistently went above and beyond. Not only was he readily available when I called, but he took it upon himself to advocate for me with customer service, showcasing a dedication that extends far beyond typical job duties. In a world where customer service can often feel transactional, Quadir stands out as a beacon of genuine care. I am grateful to have him as a leader in our local store, providing a reassuring presence in our community for anyone facing challenges with their devices. Quadir's commitment to ensuring customer satisfaction goes beyond selling phones – it's about creating positive experiences and being a reliable resource when needed. His outstanding service is an asset to both the store and the community.Every visit to the store is a testament to its excellence. The atmosphere is welcoming, and the representatives consistently exude friendliness and expertise. Quadir, in particular, is nothing short of amazing. His commitment to exceptional service creates an environment where customers genuinely look forward to continuing their business. It's more than just transactions; it's the assurance of a positive experience every time you step through the doors. Quadir's leadership undoubtedly contributes to making the store a standout in customer service, and it's a pleasure to know that such a great team is there to support and serve the community. I eagerly anticipate my future visits, confident in the outstanding service that Quadir and the team consistently deliver.
