-
February 2024 by Kim Martin
We had a great experience at this store. Between the store manager Q and associate Jonathan they worked to get us the best deal on our new phones. Both were patient and courteous.
-
December 2023 by Dean Weidman
Q and Monica were very helpful and knowledgeable!! Explained everything in my language. Gave us options for our plan and phones to be purchased!! They are highly recommended!!!!
-
December 2023 by Ashley Amorosi
This review is long overdue. This store has the best service of any AT&T store,; and I’ve been to A LOT, as I’ve been with AT&T for 20 years. Q is seriously so patient, knowledgeable and has always helped me and my husband, whenever we come in. He makes us feel like family, and not like a number like every other store. He truly cares about customers and making sure that they leave happy and satisfied! As long as he works at this store, we will continue to be customers of AT&T on Tilghman Street, in Allentown! Thanks Q! Joey and Ashley Amorosi.
-
November 2023 by Lefty
I was dealing with corporate AT&T customer service regarding a $2700 mistake relating to the return of two iPhones. The customer service reps that I spoke to, and there were about seven of them over a course of two weeks, were totally useless. They could not, and refuse to resolve the issue. I went into the store on TilghmanStreet, and was lucky enough to work with the store manager. Quadiar AKA Q. Q Was fabulous. He spent about an hour on my situation, also having to deal with the incompetent corporate AT&T customer service reps.. In the end, my issue was resolved, and all the stress that I was experiencing regarding this situation evaporated. Q was very professional, very knowledgeable, and very well spoken. It was a most pleasure dealing with someone like him. As most sales people, they make their living on commissions from Selling products. Q took an hour out of his day to resolve my issue for which he could have decided not help me and make his money doing his job in sales. However, he cared enough about the customer to put his own best interest aside and help resolve major issue. I am very thankful to him and would wish that in all places that I deal with I run into a person like Q. He’s the kind of person that makes everyone’s life a lot easier and a lot better. Thank you. I really appreciate what you’ve done for me and I don’t think you ever will know how much I appreciate it.
-
November 2023 by taylor
Lex helped me the moment I walked through the door. She answered every question clearly and made the experience so quick, easy, and simple. I was in and out with a new phone and everything transferred in about 25 minutes. All around a great recent experience.
-
November 2023 by Clary Brazier
I had been into the AT&T store on Tighlman street yesterday to purchase a prepaid sim card and the customer service representative Alexis (Lex) helped me...it took us a little bit to get it set up and then when I took it home and went to put it in my phone it wouldn't work for unknown reasons, subsequently, I went back to that store this afternoon. To my surprise, she recognized me when I walked in the store. Immediately she addressed me, then asked me if I had any problems. I had said yes. Miss Lex took care of my issue in 20 minutes. I was very happy with her attention and excellent service. I am happy to tell you, you got a winner when you hired this young lady. Her knowledge and problem solving skills are A+ ! I hope that YOU, when recognizing above and beyond staff members, that you praise her for her excellent customer service as well as her "people" skills. I think she is a great representative for your company !
-
November 2023 by Shae Kusmi
I had the pleasure of being assisted by Quadir, the AT&T Store Manager, and I cannot emphasize enough how exceptional his service has been. I purchased a phone from him last year, and when issues arose with AT&T, Quadir consistently went above and beyond. Not only was he readily available when I called, but he took it upon himself to advocate for me with customer service, showcasing a dedication that extends far beyond typical job duties. In a world where customer service can often feel transactional, Quadir stands out as a beacon of genuine care. I am grateful to have him as a leader in our local store, providing a reassuring presence in our community for anyone facing challenges with their devices. Quadir's commitment to ensuring customer satisfaction goes beyond selling phones – it's about creating positive experiences and being a reliable resource when needed. His outstanding service is an asset to both the store and the community.Every visit to the store is a testament to its excellence. The atmosphere is welcoming, and the representatives consistently exude friendliness and expertise. Quadir, in particular, is nothing short of amazing. His commitment to exceptional service creates an environment where customers genuinely look forward to continuing their business. It's more than just transactions; it's the assurance of a positive experience every time you step through the doors. Quadir's leadership undoubtedly contributes to making the store a standout in customer service, and it's a pleasure to know that such a great team is there to support and serve the community. I eagerly anticipate my future visits, confident in the outstanding service that Quadir and the team consistently deliver.
-
September 2023 by Kara Kiska
I was helped by Quadair and he was super helpful! He answered all of my questions and helped me get my new phone and watch!
-
July 2023 by George Villar
As usual very warm and professional staff and Doctor. Always a nice experience!
-
April 2023 by Damian Kaczmar
The only dude working is messed up give that guy a raise I got iPhone 14 pro max today he was quick and fast thank kind sir 5 stars for you I’ll come back for services very kind att needs to step up
-
March 2023 by Michele Lorraine
Quadiar & Steve absolutely rock. Quadiar was SO helpful on multiple different occasions & Steve was very nice. Awesome customer service all around!!
-
February 2023 by Jaime Vidal
I give 5 stars on Pedro great service him and his friend please att question I messed up Pedro was the best customer service sales him and his co worker thank you very much 5 star I wish it was 10 great service
-
February 2023 by Melanie
I went into this store to purchase a watch to sync with my current phone and number. I was approached by Quadiar. Told him what I wanted. He helped me out. I asked 2 times if the watch was compatible with my current phone. He said yes. I had to order the watch since the color i wanted was out of stock. No problem. He never ONCE told me i would have to add a line and or a new number. I was under the assumption it would work with my current phone and number. I now have an open case with ATT to return this watch when I get it without paying the $55.00 restocking fee. And to remove my 'new line'. I was misled at this store. Please make sure you are clear what you want and make sure they dont just ADD a line without letting you know. Quadiar was quick and I knew it was too easy. I now know why. He should have explained to me about adding a line before he made me pay a fee and took my cc. He should have shown me what I was paying for. Again, I thought I was purchasing just a watch to add to my plan for MY current phone and number. Not once did he correct me or tell me he was adding a line! Very unprofessional. Never going back to this store. I am not the only one who has had problems with this particular store. Get your act together ATT when training these employees....make sure they KNOW WHAT THEY ARE DOING!!
-
February 2023 by Gisele Kusmierz
Quadiar Smith was amazing!!! A total gem. So patient and knowledgeable! He is the best asset to the AT&T team!!!!!!!
-
January 2023 by Michele McDonald
Quadiar, is an asset to AT&T. Customer service across businesses has declined but not today in AT&T where Quadiar was the only employee working with several customers in the store. He pleasantly greeted everyone who walked in while able to be attentive and present to the customers he was currently helping. I would highly recommend this AT&T location based on the high quality customer service I received from Quadiar.
