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February 2024 by Gregory Pierog
Do not go here!! store manager jordan LIES,Cheats,Steals Theft By Deception as he refused to honor an ATT Phone Promotion WHERE I wasn't given the $1000 plus free phone by not submitting the application,Poor Customer Service,all lil jordan wants to do is collect commissions for doing next to nothing,,He is NARCISST by nature,,ATT do call me to correct this Greedy act and sumit necessary promotional policy set by ATT.This is a real post,,the posts after me I believe were paid by the manager jordan to FALSIFY the Truth ,,which is,, this Store is the WORST for Customer Service,,go to the ATT store by Walmarts, Nice Women work there and are great with Customer Service. The store on Krocks road is also Racist against,,WHITE WOMEN and all WHITE people I believe that isTrue. They are Horrific !!
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February 2024 by Alfpha Omega
Excellent place to do business.. I am very particular about customer service. And I saw a show put on. Knowledgeable young employees. Respectful. The service there reminded me of chicken fil a spot.. No smoke No nonsense straightforward old fashioned help. Couldn't ask for a better home store. They cared that I spent my money correctly and non wastefully.. they stopped me from going to the store with the red check..speedy too I spent more time saying thank you than getting my service restored. They listen to they clients. Accessories galore
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January 2024 by Jacob Varrato
The entire staff is extremely helpful, and professional. They are very willing to work with you to solve whatever service you may need. Omali Grantat, along with the entire staff, is very knowledgeable and adapting to any and all problems that may arise with your device. 10\10 work being done by the entire crew. Exceptional service ??
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December 2023 by Jill Schaffer
Omali helped me resolve a billing problem that several other customer reps couldn’t or wouldn’t.
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November 2023 by Dante Strella
Decent experience. However, signed up for the new iPhone 15 offer and their employee created a different line for me charging me more money. Lost all my credits and lost the phone I traded in. Get people who know what they’re doing.
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October 2023 by Sri Paluru
Worst experience with ATT store manager today at 750 N krocks Rd Ste 207, Allentown, PA. I got an new line Samsung $10 /month in April 23 as said by store person and she said it will after 3rd bill and i wait till 5 months and today when I go to store, manager said she is no longer working with them and he says no offer were there on Samsung phone any time. First Manager at store he never listens to us and when i start talk, he says "Sir if you talk in between my conversation, i will ask you to leave"
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September 2023 by Genamarie McCant
Omali was super helpful in choosing a new phone — He was extremely knowledgeable about the different phone and trade-in options. We will likely return in the future. ??
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August 2023 by Charity Eck
Overall experience was fine. The wait was long because there was only one staff member on. And it was busy. She was very patient and worked with each customer, coming back to assist with phone set up as she could. I was there to upgrade 2 phones. So it took a bit of time. At least the other customers were also patient. Andrea stayed professional and did not appear overwhelmed at the demand.
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August 2023 by Sam Davis
Joshua was super helpful and answered all questions I had when upgrading! He knew I was on a time crunch and got me in and out as fast as possible.
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July 2023 by Margie Miller
Great techs on site here, been happy each time I have visited. Most recently,the associate intuited the best solution for me concerning both a phone and plan upgrade.
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July 2023 by Gary
We were played by a woman sales person. Promised all sorts of savings by switching plans, no activation fees. Then she tells us she wasn’t allowed to remove the activation fees and to call a service rep to remove the fees….once the haste of getting that completed, we got our bill and found out she signed us up for the highest plans. And to top it off, we traded in our phones and somehow they were lost and we now have to pay for new phones even though it was a trade it in and get one free. Store is a total scam.
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July 2023 by David Cressman
Omali is a very nice and polite young man helped me out at the store in Trexlertown and also informative about the best deals on a new phone and also helpful about getting a discount on our phone plan
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July 2023 by Miguel Sáez
Very bad. The information they gave me was wrong. My first bill was 220 dollars. They did not asked my if I wanted warranty of my phone and included it among a lot of extras. They also said that my phone could handle a foreigner SIM card but couldn't. Also told me that the iwatch was free of charge but I ended up paying up to 40 dollars for it on the first month. Terrible, I will not recommend. Now I have to fix this abusive situation and spend hours on the phone with customer service.UPDATEThey contacted me after this comment saying that they will call me to fix the error. Never called. AGAIN, make sure they don't lie to you in this store
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July 2023 by Erik Smith
Andrea was amazing! She took time to explain everything. Also my phone wasn’t updated and other things which made the process of transferring phones a little longer than expected, and ran past store closing hours. She didn’t get upset or mad, just took the time and helped me out.I would recommend seeing her over anyone else there.She is very knowledgeable about the Apple products.
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April 2023 by Michael Leighton
She was fantastic in helping me and my wife. She was the only one working and she handle all the customers including me and my wife. She took the customers one by one as the came in. She is amazing I will always go to here with any issues I am having with my phone service. Give her a raise and her own store.
