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March 2024 by Hayley Knights
My boyfriend stopped specifically at this rest stop for a cinnamon sugar pretzel, but upon arrival, the lights were on but nobody was home despite arriving a full 40mins before documented time of closure. Very sad
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March 2024 by Rising Sun
Absolutely love Auntie Anne's pretzel's. This location is never good. This experience (3/8/2024) the girl at the counter turned many customers away saying they were "sold out" while she had a fresh tray come out of the oven and set on the counter behind her. I watched her take two more trays out and dump them on the counter while she continued to turn customers away. By the time we had finished our meal they were still not selling pretzels. This was about 6:00 pm. She and another teen were rolling more, but why let fresh pretzels get cold on the counter when she could be selling while the other made pretzels? She turned away whole families.
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January 2024 by R. B.
I have had much better pretzels before!!!! And DEFINITELY have had MUCH better service! I asked if they had any other pretzels other than the two in the glass shelf! There was a pepperoni one and an Almond one ONLY available! FOR ANOTHER 20 MINUTES! In the Allentown Rest stop at 4:14 pm when people are traveling that's ridiculous and the young man kept walking away when I was trying to order Alex was his name! And he was talking to another girl there! He could have cooked more of the tons of pretzels sitting behind him instead of just talking ?!I ended up trying the almond pretzel because I wanted a pretzel it tasted like it had been sitting awhile and wasn't very good honestly! I hate to complain but it really wasn't very good service or a very good pretzel!
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December 2023 by theresa wierzbinski
Love the pretzels but the way the staff was acting whipping each other with towels and carrying on out from behind the cash register laughing historical made me not to even go near or want to buy anything from this location. And wasn't just 2 staff butt 4 staff.
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December 2023 by Chase W
Worst customer service I have seen! Girl behind the counter we incredibly rude, she snatched the money from my hand. They barely have any types of pretzels, I wanted the pretzel bites and they said they do not make them even though another girl is making pretzels right there. Would never recommend this place or go here again!!!
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September 2023 by Saul Blankenhorn
They should open sooner
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September 2023 by Taryn S.
Pretzel was real dark on bottom and tasted burnt. The sweet glaze had an awful taste like it was spoiled or sour.
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August 2023 by BallsRUs
They just look at you and never take your order. Waited five minutes and wind up leaving because they never acknowledge you
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August 2023 by Matthew Lyons
They were very friendly and helpful here. We needed a pretzel with no butter and they made it for us (and we realize it's an inconvenience). It was very much appreciated!Parking: Large lot at the service Plaza.Dietary restrictions: They were good with dietary restrictions.
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July 2023 by Alexandra Miller
The pictures shown on Google are deceiving. They only had a few regular, a few cinnamon sugar and 1 cup of pretzel bites made. I LOVE their pretzel dogs and pepperoni pretzles. I asked them how long it would take for them to make more items, they said 15 minutes but they had a batch of mini pretzel bites ready to be put into the oven. When we pointed those out, they said, "oh, those are for the weekend". Today is Tuesday ? they weren't helpful and need to keep a good stock considering their store is at a busy location. Oh, and I got the regular pretzel bites and they are almost stale ? ugh!
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June 2023 by Jon B.
Stopped at this service plaza on trip back home, wanted just a pretzel and soda to tide me over til I got home, It's a chain, nothing new, pretzel and soda were $7.00 so not bad for a snack, service was beyond terrible, lol but hey got a hot pretzel and Sprite so all good.
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June 2023 by Jack Sex
DON'T EAT HERE ITS POISON TERRIBLE PLACE TERRIBLE PEOPLE THEY TALK SMACK THEY SHOULD BE FIRED BE SHUT DOWN
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May 2023 by Christopher K
Worst service worst pretzels probably on the East Coast or at this rest stop the girls that work there are rude and act like there are gods gift. And the pretzels taste like that from the day before with with nothing on them I even went back the next day To say it maybe things may be different. They definitely were not . It was exactly the same service and exactly the same food.Awful.
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May 2023 by Drew Ricko
It is amazing when you have fresh pretzels but when you have burnt pretzels it sucks
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April 2023 by Tabitha Bame
So rude would not even acknowledge i was standing there after she yelled at me
