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February 2024 by Deb Ft Lee
I called Baird this morning asking what brand names of rollators they carry. I was told McKesson was one of them. I get down there, 20 min ridge, and all they had was one Medline. The girls there are not helpful or friendly on the phone. Poor customer service.
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November 2023 by elaine grasso
I had a very pleasant experience picking up the equipment needed for after my knee replacement surgery. Staff was very professional and caring.
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October 2023 by Ruth Mull
Not Pleased After Speaking To A Representative Named Randy Today September 19. When someone says they are going "above and beyond" for you and they haven't done anything? Well I find these words to be quite uncomfortable number one because when you're helping someone you don't toss it back at them. Number two you actually help them before you have anything to say!This was the first time I spoke to her. Between my doctor's office and this medical supply I have a major headache! This is unacceptable that both of you can't seem to get your act together. And I was trying to set up a transfer from another medical supply who was even worse! Dear Lord in heaven is all I have to say about this experience ?
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April 2023 by Daniel Smith
I have been going to Baird for mobility equipment for years now simply because I didn't know where else to go. I've had a horrible experience with staff every single time I go. They are rude, dismissive, uninformed, unprofessional and I am surprised there are any positive reviews. Additionally, the responses from Baird on some of these reviews are genuinely shameful from a company that claims to provide good customer service and care about their patients /customers. Shame on y'all for being so cruel to people simply trying to aquire necessary assistive devices to live or improve their quality of life. Thanks to the reviews that recommended Young's, I will be going there from now on. (I've used a friend's Google account to write this review as Baird has replied to patients reviews with private medical information)
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March 2023 by Jessica Nonnemacher
As others have shared, I was shocked at how rude and degrading the woman working at Baird was. I asked a question and she actually laughed out loud at me, and then seemed to ridicule me when I said I wasn't available during the two time slots she offered. If you have an option, go with ANYONE other than Baird! I switched and used Young's Medical Supply instead; they have been so helpful and polite!
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February 2023 by Not Spam
They have NO Idea what's going on. CLUELESS !They didn't even know what an Arizona Brace was ! I referred to them by a PROFESSIONAL Foot doctor, THEY are NOT Professional at all ! Complete WASTE of TIME. I will pursue this and will make sure this place WILL be shut down ! Also their Business is sloppy. I've NEVER seen a worst Freakin display of NOTHING. What a Joke ! BBB. IS my next contact for sure !
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November 2022 by Kayleen Truden
They made my providers office continuously send over my RX denying they received it at least once a week for two months. Then still wouldn’t send equipment after it was approved through my insurance.Just sloppy communication and bad business
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October 2022 by Michael Swist
Dina at reception was very helpful when I went to get a nebulizer for my wife. I didn't have a clue. When I got home I couldn't figure out how to add the medication. I went back and said help and she did. She was very professional the way she helped me.She is a credit to your organization.
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October 2022 by Lisa Williamson
I want to thank the staff today for making my day after surgery and allowing us to pick up my walker at closing time! I know everyone wants to get home and you allowed for a last minute pickup! Can't thank you for making it work!
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August 2022 by Dale Wilson
Horrible billing department and customer service. Will not purchase from Baird again.
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June 2022 by B
It's the worst experience with this company. They mislead patients about the cost and end up charging a lot more than the initial presentation. Always the billing person not available and end up talking with front desk people. They overcharge you once you get their equipment and justifies it that the insurance company allows them higher price. Your portion of payment will be higher. You will end up paying for the cost of the machine out of your pocket. It's cheaper if you buy it online from Amazon.You will be spending tons of time trying to resolve issues. Not available for customers when you need them. Really go get the machine somewhere else.
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April 2022 by Bass Bender
I'm so sick of the woman answering the phone and treating me like I'm a PITA. Don't ask any sort of questions about the equipment you purchased or you'll be talked to like your an annoying toddler.
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July 2021 by Kathryn Jacobs
I had an appointment with on Re, a Respiratory Therapist at the Hamilton Blvd location. She was excellent! We went through different options for me and she truly listened and helped!! Additionally, Morarie (sp?) was great! She ensured they had all the information needed to take care of what my doctor had prescribed, even though I was a tad difficult to get ahold of! I highly recommend them, and especially this location! I will be spreading the word to those that I know utilize these services. Thanks for a wonderful experience! ???????????
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July 2021 by Badd Sneakerz
Quick spur of the moment service for an issue with my sleep machine… The tech was awesome!
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May 2021 by Janele Baglini
The women who run the front desk are rude and act like me calling them is a inconvenience. Every time i have gotten a piece of equipment from this place they also act like me being there is so annoying to them. Maybe you should higher people who are a bit less dramatic and angry since they are mostly dealing with humans who are going through a really hard time or we wouldn't need medical equipment!
