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February 2024 by Taryn Szczepanek
I can’t recommend Bastian enough! We shopped around quite a bit before deciding on who to go with. A lot of other companies marketed low carpet prices per square foot, but came back with extremely high quotes after all the “extras” & unnecessary square footage. From the beginning Bastian was fair and transparent. Kyle at the show room was so helpful and extremely patient with us and our young kids. He kept our budget in mind and recommended a carpet we absolutely love. Install was quicker than the timeline we were told, even though the carpet had to be ordered. From order to completion took less than 2 weeks. Derek and his team did a fantastic job installing the new carpet! They were timely, professional and fun to have. We’ll be returning to Bastian in the future for all our flooring needs!
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September 2023 by Del Hawbaker
Excellent service.Fast, in/out install on 3 rooms.Highly recommended and would use again.
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July 2023 by Anna R.
I always find what I am looking for at Bastian Carpet One on Hamilton Blvd. The team there is so helpful and friendly. My new carpet on my stairs turned out perfect. I will be back for my next flooring project.
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July 2023 by Tina Marsteller
Wish I could give 10 stars! They replaced the carpeting/flooring in my home and it looks amazing! They are very professional and easy to deal with. Great customer service. The installers were fantastic, a pleasure to deal with, and were quick but meticulous with the install. The sales staff in store are very helpful, warm and inviting. They helped me select the perfect carpet for my needs. Trust their recommendations, they are extremely accurate. They are now my permanent go to people for all things flooring. I am so pleased with the work they have done and the overall experience with everyone I dealt with. I highly recommend this company to everyone.
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April 2022 by Amanda Hrbek
We had a great easy experience from beginning to the end with Bastian. We love our new carpets!
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March 2022 by Tom Ewaniuk
Purchased and Installed new carpet in Bedroom and Master bedroom. Sales people very helpful and friendly. Julie came out and measured. She was on time, very friendly and helpful . The installation crew was top notch. They were on time, very polite. They did a quality installation and cleaned up after themselves. They vacuumed the carpets after the installation and made sure everything was done to our satisfaction. I highly recommend using Bastian for your flooring.
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August 2021 by Tom Long
Julie was extremely helpful, she was extremely friendly and gave me an installation date which was right on time. Also the 2 installers were were there right on time, after they were done installing the carpet they made sure they cleaned up, even brought their own vacuum cleaner. I would definitely use them again.
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May 2021 by Jessica N
Walked in here on a Saturday it was mostly empty besides 1 customer. Was not greeted or asked if I needed help while I was there. Only one person working in the sales floor. As I was leaving only then was asked if I needed help with something. Based off that alone would not use this company
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December 2020 by Karen Hickey
Bastian Carpet One came to my home to measure for install of new flooring in 75% of the home. Carpet in the bedrooms and stairs and plank tile in the foyer, second floor landing and 2 bathrooms.Pros- The initial visit to the showroom was great. I was offered several options and Julie took the time to help me choose the flooring I wanted.Julie and Rob came to measure on 8/26.Derek and the other installers were courteous and did a great job. They left the place neat and tidy.Cons- Once the order was written, it was hard to get answers from the showroom staff. The delivery and install date was changed 3 times. Actual install happened on 11/24 and 11/25. Carpet for stairs was still not at Bastian and I was told by Julie that “every carpet business is in the same predicament” and nothing could be done. I asked her if I could see any other carpet that might be in stock and available sooner. She said that was not possible. I cancelled the order for the carpet for the stairway and today I went to another carpet company who accommodated my request for a similar carpet that could be installed sooner. Measuring in 2 days and install in about a week.Bottom line- once they get your money, don’t expect any customer service. The only reason I gave 2 stars is for the install team. They did a great job.
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November 2020 by Charlie Travisano
The shopping experience was great at the Hamilton Blvd location. Robin assisted us. The lighting in this shop is good for picking out carpet, alot of natural light.Install was just this past week, guys were good and professional.This is second time using Bastian in the last two years. Both experiences were top notch. Little pricey but worth it.Thank you for your great service and products.
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October 2020 by Linda Martin
This is the 3rd time we have used Bastian and always have had a great experience. This last time we had carpet installed in our living room. Both Robin DeMay and Juli Romig, whom worked at the showroom, were very helpful to us in choosing both the carpet and tile we needed. John Hofacker, the installer, went above and beyond to accomodate us with regards to the fit and finish of the installation. We couldn't be much happier with our decision.
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September 2020 by Daniel Himmelwright
I would like to start by say that I felt very comfortable with Bastian Carpet One from the start I walked into the showroom to the final jobI was very please with the sales staff & the showroom for I didn’t fell pressure to by the carpet there but the sales staff made it comfortable to talk to them about what I wanted & needed done to my house for also the sales staff made it very easy to deal with them for they had smiles on there faces & were very helpful with my decisions of color & carpet to get for I will recommend Bastian Carpet One & the staff to anyone that needs there serviceThe day of the installment of my carpet at my house for the guys that shown up to install my new carpet was very kind, good attitude & pleasant to talk to them with any questionsI was very pleased on the installation of my carpet & how the guys worked together to do the job & the were very clean & cleaned up after they were done with the job & they asked me to look around to see if I was happy with the way they have completed the carpet & I was ver pleased & will be using them againDaniel E Himmelwright
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September 2020 by Ellisyn Sechler
Excellent service. On time, good cleanup, and courteous and friendly installers.
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September 2020 by Wendy R.
My husband and I selected vinyl flooring at Bastian that we wanted to order. When we went there to order it, the salesperson had a sample of flooring out for us to order that was our second choice flooring, not our first choice flooring. She didn't tell us that it wasn't the flooring that we wanted to order. Instead, she had a sample cove molding that she thought matched the flooring sample she had out for us and she was ready to write up the paperwork for us to order the wrong product. After a little while, I realized that this was not the flooring that we chose. Instead, we found out that the flooring we chose was not available. We were told that it was discontinued during Covid. Actually, someone else tried finding this flooring for us and we found out from the distributor that this flooring was discontinued 5 years ago, in 2015, not during Covid. We got a quote for another flooring from Bastian and a quote from another flooring company. Bastian was twice the price of the other company. We purchased luxury vinyl flooring elsewhere and were totally satisfied with their flooring, installation, price, and employees, and honesy.
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July 2020 by Elisha Worthington
We had a great experience with the Bastian team from start to finish. They were knowledgeable, helpful and very responsive. Installation was quick, professional and only took one day for 800 sqft. I highly recommend their services!