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February 2024 by Jessica
If I could give her office a zero I would. Her staff is unprofessional and rude. Always seems to be new staff, and her office administrator lacks the ability to communicate effectively. It used to be a great place . I now understand why it is so easy to get an appointment with her lately.
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December 2023 by Susan Boyle
Been going there for years, I feel the quality of care has really dropped. Recently had my kitten spay and she died Within 10 days from bacterial infection, which the emergency center was said was due to a dirty needle We called and told them our cat died. And they never even had the decency to call and apologize. Or say we're sorry to hear that.. I know Karen for many, many years. And I know she's a better doctor than this i'm very disappointed
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December 2023 by Arrielle Diliberti
They always take good care of my animals and they are very nice people!
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November 2023 by Lisa Schaffer
Dr. Karen was there for me when my greyhound stepped off the track into her forever home right up till the end of life some 13 years later. Always patient always kind always knowledgeable. She is all about the animals. Great vet!
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October 2023 by Elizabeth S
*Update* I reached out to request my dogs record for the new vet I scheduled to see. When speaking to the receptionist, I mentioned my experience to her, and she apologized and said that the lady was no longer there and that she was a problem and that we were actually welcome to come back. But i told her i already had arrangements. Theyvwere suppose to get back to me with the records and havent heard of them since.Called in to schedule my dog to go in after not going for 4 years to the same vet and they said because it's been so long my account is inactive and I can't come back... makes no sense why I wouldn't be able to come back not knowing my situation. But now I see why they have the reviews that they have now a days. Bad customer service in my opinion.
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September 2023 by Michele Johnson
Zero stars. This place is a complete scam. Misdiagnosed both my dog and my daughter’s dog at 2 different times. They should be ashamed of themselves. Thank goodness we both got second opinions right away because something felt off. Never go there if you love your pet
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June 2023 by Jen S
Best Vet!!! My dog is always so scared when going to the vet, but with Dr. Karen she has this calming personality my dog is not afraid at all and is very cooperative during the exam. She is very caring and kind and knowledgeable. I would highly recommend her practice.
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June 2023 by Cherylann Clavijo
Can't believe how rude employee last time I was there was and I am now banned. I believe she is getting away from cat care and will only want dogs. Would not recommend anymore. Her ratings have been declining and common denominator is rude staff.
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March 2023 by Verónica Roman
Called to make an appointment for my dog, lady on the phone was extremely rude & asked if I was already in the system, then immediately hung up when I said no, without showing any concern for my dog. You would think as an animal clinic they would care, wrong. Don’t take your pets here!!
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December 2022 by Kelsey
Rare that I leave reviews but SHAME on this place. I called to see if I could schedule an appointment for a stray kitten and they told me to release it back outside or find someone else to look at it because they aren’t accepting new patients in a very rude tone. Terrible! The lady on the phone really was a Karen. So I called HIGHLAND animal hospital in schnecksville and they were happy to help on short notice for a very sick kitten. Haven’t been to highland animal hospital in a bit, I almost forgot how great they are.
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December 2022 by derek reitz
0 or negative stars should be an option. Called in for a 6 week old kitten who needed basic care, was put on hold then asked if I was a client which I am thankfully not, immediately received attitude and a woman told me my "best bet" was to dump my kitten at a rescue/shelter. Pretty sickening and heartless for someone being in the pet care industry.
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November 2022 by Mr. Bond
Find a better veterinarian and avoid this one. I recently lost my dog of 12 years due to cancer. After my heartbreak I decided to adopt a dog. I'm disabled and living on a SS check, but I guess I did not spend enough money on not needed yearly check-ups or shots this vet made sure my adoption did not take place. Note: The waiting room and examination rooms are always dirty and needs a really good thorough cleaning from the top to the bottom with bleach.
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October 2022 by anaya dillon
Not sure where to start, Honestly if i could give this place 0 stars i would. Every visit or phone call i have had within this past year with karen’s team they have always been rude. I always overlook that being that they are all quite older. i have been bringing my lab here for 3 years now and about a year ago we discovered that he is epileptic. after all tests were done karen’s team decided it would be best to keep my dog on phenobarbital (Seizure medication) and i agreed. A few months go by of me refilling his prescription for the phenobarbital until one day i got to pick it up and after taking it home in time to give to my dog… It is the wrong prescription. This is not only unbelievably unacceptable but it is also saddening that not one person from karen’s team apologized about the incident they all just giggled it off. Had i have given my dog the wrong prescription because i was careless like Dr. Karenscrittercare and her staff things could have ending in the death of my dog. Moving forward i would never recommend anyone to take any sort of animal here.
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August 2022 by Courtney Lasko
Love dr karens. Shes the best vet and will do everything she can for youm her staff is great too, esp. Grooming. During groom appt we found an unexpected tumor on our cat and they got her in immediately to start treatment. Everytime i go there i have a great experience.i know dr hess can be tough but its cause she loves what she does.
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August 2022 by Roosvelt Alonzo
I call this office today because I’ll be traveling out of the country in the next 2 weeks and I need a medical exam for my dog. The person that answered my phone call was terrible, rude. She asked me if I was a new customer ? I said no but I’m just calling to see if you do medical exam for a shih tzu she said we not taking any new clients goodbye very rude and just hangs up the phone. Terrible customer service
