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November 2023 by Alex Rivera
Took 2 weeks just to get a quote. Also spoke to someone on the phone that gave a price which is why I went in and when I got there it was double the the price. Won’t come here ever
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September 2023 by wendi liguori
I went to Home Depot to get my kitchen counter and the company that would do my counter and backsplash is Eastern surfaces. I paid off all the money ahead of time, except for a small little was supposed to be 300 dollars for a cutting backsplash which I understood. 4 weeks later I got a message from Cinthia and told that I have to paid off everything before she puts the order in. That got me mad, I said to her that laid everything g and she was nasty lack of customer skills, I did not like her at al, few days later she call to let me know or ask me about the measurements guy will come within two weeks, meanwhile I can not cook, took another three weeks get my counter installed , another appointment for another backsplash measurements two days later an other well or so to install the backsplash, another appointment for the install and the color of my backsplash is wrong. The installers are awesome good people good córteme skills but this Cinthia woman was nasty. Please do not go there. Meanwhile I had to take many days off from work which this company y is not going to pay me for. I put my job at stake hacías of this company. Too bad I paid ahead of time otherwise I would’ve gone to a different company. You just wondering if this company is going to pay me the days I did not work because of them.
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August 2023 by Salvatore Basile
took 4 weeks longer then the date promised by sales lady and charged $400 extra when done would definitely not using them again for any future projects
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July 2023 by S D
Milorad installed my kitchen countertop and did a phenomenal job. He was professional and knowledgeable, making the whole process very easy. I love the product and efficiency of the service.
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June 2023 by Garett Anthony
I hear their installers are super attentive to quality details, quick and efficient, ruggedly handsome, and a joy to have furnishing all your countertop needs. Or at least that's the word goin' around. Idk.
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May 2023 by Kelly Smith
Our granite counter tops were installed yesterday. I'm very pleased with them. Eastern did a beautiful job and the installers were fantastic. Super nice guys and very professional. We are very happy with everything!!
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May 2023 by Lisa Wise
Overall a terrible experience for me. They charge $250 extra to look at the layout in the slab (although they sent me a tiny picture where you can't see anything) and I declined because I hate extra charges and figured there wasn't any part of my slab that I needed to avoid. Most places let you pick the layout for free!Well somehow they found the one part that I hate (black specks on white marble) and put it in the most visible part of my kitchen. I hate looking at it but to rip it out and put a new piece would cost about 2k and might damage my cabinets. So I spent >$7,000 for a counter I can barely stand to look at. All the people were very polite though.
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May 2023 by Lisa Leone
Overall a terrible experience for me. They charge $250 extra to look at the layout in the slab (although they sent me a tiny picture where you can't see anything) and I declined because I hate extra charges and figured there wasn't any part of my slab that I needed to avoid. Most places let you pick the layout for free!Well somehow they found the one part that I hate (black specks on white marble) and put it in the most visible part of my kitchen. I hate looking at it but to rip it out and put a new piece would cost about 2k and might damage my cabinets. So I spent >$7,000 for a counter I can barely stand to look at. All the people were very polite though.
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April 2023 by Matt Paarng
HORRIBLE service! Would never use had they not been contracted through (new kitchen) from Home Depot… so no choice.They take 3-4 weeks to schedule a template (measurement) and then another 3 weeks to manufacture and install! This is fine , I guess, if all your doing is a countertop so you still have a kitchen until they actually get around to you… but I’m without a kitchen for 5-6 weeks because of them?!
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March 2023 by Katie Girardi
We used eastern surfaces through our Home Depot kitchen remodel. They were communicative about the time line. They would give me a date. Once confirmed, I would get a 5 hour time frame 2 days in advance, and they called 25-30 minutes before arrival. Wally was great with explaining how to prepare during his measurements, and the install crew were quick and cleaned up after themselves. Cynthia was extremely helpful with explaining the seams in the counters and through the entire process she was keeping us up to date. She even would continuously check in on our cabinet install so she could get the measurements done quickly to avoid as many delays as possible. Thank you eastern surfaces team!
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February 2023 by Justyna Kruk
End of September, beginning of October we started the process. January it was finally finished. For reference, our kitchen is small. The counters look great but the time it took for everything to be done was to long.We also needed extra 2 piece when all was said and done (that took 3 additional weeks).Another issue we encountered is we did not know when they were coming until a few days prior and we did not know what time. We had to take days off last minute which was not ideal. This happened a few times because it took multiple sessions to install everything.
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December 2022 by Tom Smith
When my countertop was installed the installer didn't align the dishwasher so now it tilts forward. ALSO cracked the granite above the dishwasher when screwing in a bracket. I called and was initially told that it was my responsibility to bring this up when the installer was here and to fix it myself. Given a run around now about how only one person there fixes granite and I need to get on his schedule. Real shotty business practices . Shop around or risk spending thousands of dollars for poor service and product. Next stop BBB.
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October 2022 by Greg Blocker
They did a great job! Shoutout to Shawn/Shaun/ Sean. He was a cool guy and got the job done.
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October 2022 by Sindy Sanchez
Worst customer service ever. Millie is the rudest person you can speak to. Had to reschedule the template due to the cabinets not being mounted properly. I called back 3 times and left voicemails and received no call back. Finally had to ask to make sure she would answer because I didn't want to keep leaving voicemails.. when she answered all she said was "are the corrections made?" I said yes and she said "I'll let scheduling know, bye" I had to stop her from hanging up to ask a question that I received an answer with an attitude. Now I got a call I have to pay $200 for the second appointment AFTER it was already done. Why wouldn't anyone tell me before hand? NEVER AGAIN!
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October 2022 by Virginie Gournet
Could not give us a price per square inch. So, we didn't know if we were looking at a $100.00 sq-ft or $1000.00 sq-ft item. They were going to give us and estimate during the week... We could not get answers on how was made the man made stone. They didn't show any interest to do business with us. Like my husband says we left feeling like s.....We were very frustrated. So, we ended up going to Lowes were we got an estimate right away and ordered from them. At Lowes, the prices are listed.
