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January 2024 by Wilmer Bueno
It's a terrible service, they charge a lot of money and they don't repair your car.
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January 2024 by Sue Kelly
I dropped in without an appointment. My check gas cap late was on. The lady at the desk didn't report that specific information. When I went out to start my car again it wouldn't start. Christian, the mechanic, was fantastic! He ran the system diagnostic test and figure it out the issue. I was there for 3 hours, but considering I live 20 minutes away it was well worth the wait. I really enjoyed working with Christian, for he is very friendly, and very communicative. I knew exactly what was going on. He was very apologetic about the length of time I had to wait, but I was very happy because my car is fixed and I did not have to worry about getting stuck somewhere because my car would not start. The wait did not affect me at all. I played some games on my phone, read some of my book, and chatted with a fellow customer. I've been coming here for years and I really enjoy the people. I like the fact that I will not be charged for work that does not need completed.
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January 2024 by Kim Spering
I always love bringing my vehicles to this Firestone. They explain everything, are reliable, and friendly. I drive for my job, so I am in every few months for routine maintenance.
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January 2024 by Brandon P
Honest mechanics majority of the time. A lot better than the Whitehall Firestone. Prices aren't too bad. I don't know where they source their parts, I was able to get 4 brakes and rotors from Rockauto for 325. Better than oem.
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January 2024 by Talat Butt
Good taking care of my cars
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December 2023 by Tony Delicati
Great staff, technicians and service.
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December 2023 by Ernie T.
I was sold 4 kumho tires, or so I thought. I got home and realized they were Mavis tires. I called the store and was told the Mavis tires are made by Kumho. After hours of research I determined that was a lie.
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November 2023 by Le Quincy Lobster
Easy and quick/straight forward service.
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September 2023 by Rose Homan
Went to this place to get my tire fixed cause it had a huge nail in the tire not even 20 minutes later they called me and said it was not repairable and told me to go to my dealership to get it replaced and new tires from them. What a crock. So I went to another service place and they fixed it in less than 15 minutes.
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August 2023 by Jonathan Cui
I seldom write reviews but feel like my experience was deserving of one. I went in for a simple inspection, I was called 3 times within the same day with 3 different outcomes - initially passing, requiring some replacements to pass, and requiring a bunch of replacements in that order. They kept dodging the question of whether I passed inspection or not and kept trying to sell me on repairs which I get is part of the job but something I was not interested in. After sorting that mess out, I was consistently hunting then down over the next 3 days to see what the progress was on my car that was said to be completed within roughly a day. All in all it took 4 whole days for an inspection and tire change. Seems like the management and employees need to get their act together and at least be on the same page, I went to a separate mechanic for the rest of the work that was completed same day. Would highly not recommend coming here, I personally will not be.
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August 2023 by irma roman
My daughter's car had a flat tire. We didn't have an appointment, but Tim told us to bring the car in on the weekend, and they would put a new tire on. They did the work on a Saturday and we were very pleased.
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July 2023 by Cheri Mochamer
Made an appointment through the phone number listed. Got to Millcreek only for a very rude gentleman to tell me that that it was sent to him by the appointment desk and he rejected it. Can customer service get any worse? He told me to check my email which is exactly what i wouldn’t be doing while driving to an appointment i confirmed on the phone. Good news is that the one on Turner street was amazing and Derek saved a very bad day.
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June 2023 by Bhailu
Said 20-25 min to get wheel alignment check. 30mins car still at the same parking spot where I parked. They took it after 30 and went off test drive 1 min checked and came with 5 mins saying it is done. Front lady told me mechanic check and also fixed the problem, since I only addressed them to "check only". I took off and on my way couple meters and I noticed my vehicle is still same or worse. It started rolling to the right even without leaving steering wheel. Now I have to harden my arm and keep the wheel to its place in order to go straight.What a worse place to be and pay them to do something.Also they posted big board to leverage $10 discount thing when I give them 5 star on google ratings.
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June 2023 by Akki P
Said 20-25 min to get wheel alignment check. 30mins car still at the same parking spot where I parked. They took it after 30 and went off test drive 1 min checked and came with 5 mins saying it is done. Front lady told me mechanic check and also fixed the problem, since I only addressed them to "check only". I took off and on my way couple meters and I noticed my vehicle is still same or worse. It started rolling to the right even without leaving steering wheel. Now I have to harden my arm and keep the wheel to its place in order to go straight.What a worse place to be and pay them to do something.Also they posted big board to leverage $10 discount thing when I give them 5 star on google ratings.
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May 2023 by ray morgan
I just want to come on here and leave a review. Firestone closes at 7pm and at 6:30pm on a Friday I see I have a nail in my tire! Luckily I stopped at Firestone. JP, the mechanic, came out to check my tire and saved the day! I’m able to enjoy the rest of my Friday, nail free! Thank you so much, JP for the great service and thank you, Firestone!Service: Tires
