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December 2023 by Bill Hunsicker
I have been long time member here. First Commonwealth has provided Mortgage, Home Imrpovement, Car Loans, Credit Cards, CD's, ebanking, checking and savings account all at a very competitive rate and with outstanding service. I highly recommend First Commonwealth Federal Credit Union.
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December 2023 by Raul Lopez orengo
I went today to open and account in first Commonwealth and Barbie did a great job helping me out even with a loan great people working there they helped you the best they can and they look for a solution to help you better I truly recommend it to anyone.
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October 2023 by Sue
They worked with me with my car loan. Very caring people!!
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June 2023 by Andrew Knauss
WARNING: They silently took all the money from my savings account and closed the account through inactivity fees. This lowered by credit score by over 100 points because they also closed the credit card associated with the account.
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April 2023 by Diàne Weiss
The best credit union ever. I have been with them for over forty years. They pay attention to all my needs and have been very helpful with my concerns. Keep up the good work!
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March 2023 by David Baechle
Ok, This place has not gotten any better. I have been a member for, I believe almost 20 years.Since then, They have severely misplaced my mortgage payments, Yelled at me saying that I never made a principal payment. And many other issues. Finally, They promoted a great manager, and she has since left. It has gone down hill again. And not Just Fogelsville, the whole credit union. I have been a member of PSECU for 20 years and have had a Mortgage, a motorcycle loan, and many other accounts without any hiccups. I am switching all of my accounts to PSECU. Their reviews run circles around Firstcom, along with their Customer service.Today, when speaking with a customer service rep, and asking if he could help me to cancel all of my recurring payments to credit card, etc... (I am transferring to PSECU), he stated That there would be fees for helping me out..and this is a direct cut and paste from the chat transcript...David: There should not be any fees.....Why would you charge someone to d/c recurring paymentsCraig: Because we are doing the work to stop all payments from our end.Seriously?I also spoke with Rema, Who was going to come flying in with her super hero cape, and fix the day. She wasted 20 minutes of my time, and realized after 20 minutes, she did not know what I needed. I walked into Fogelsville, figuring that in person would be better. I wanted to speak with Stacey R. VP Retail Director."Oh, she is in Trexlertown today, I just TEAMed her" Told this lady to TEAMS her, and let her know I was coming over.Drove to Trexlertown, "Oh, She is in Allentown"Drove to Allentown, now 4:45 PM"Oh she is in Kutztown". Then I made Enzo get Stacey on the phone. Stacey wanted Enzo to show me how to do what I have been doing for years, but of course this week, The website was not working, due to their genius upgrades. But Stacey insisted. I was not going to waste 15 minutes with fruitless attempts, that I have been doing for a few days, just to run out of time, and all employees needed to go home. I asked multiple times if she could just stop all of my recurring payments, at first she said yes, then she refused. I closed all of my accounts, it was the ONLY way to prevent multiple withdrawls.
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February 2023 by Dave B.
Ok, This place has not gotten any better. I have been a member for, I believe almost 20 years.Since then, They have severely misplaced my mortgage payments, Yelled at me saying that I never made a principal payment. And many other issues. Finally, They promoted a great manager, and she has since left. It has gone down hill again. And not Just Fogelsville, the whole credit union. I have been a member of PSECU for 20 years and have had a Mortgage, a motorcycle loan, and many other accounts without any hiccups. I am switching all of my accounts to PSECU. Their reviews run circles around Firstcom, along with their Customer service. Today, when speaking with a customer service rep, and asking if he could help me to cancel all of my recurring payments to credit card, etc... (I am transferring to PSECU), he stated That there would be fees for helping me out..and this is a direct cut and paste from the chat transcript...David: There should not be any fees.....Why would you charge someone to d/c recurring paymentsCraig: Because we are doing the work to stop all payments from our end.Seriously? I also spoke with Rema, Who was going to come flying in with her super hero cape, and fix the day. She wasted 20 minutes of my time, and realized after 20 minutes, she did not know what I needed. I walked into Fogelsville, figuring that in person would be better. I wanted to speak with Stacey Ridriguez, VP Retail Director. "Oh, she is in Trexlertown today, I just TEAMed her" Told this lady to TEAMS her, and let her know I was coming over.Drove to Trexlertown, "Oh, She is in Allentown"Drove to Allentown, now 4:45 PM"Oh she is in Kutztown". Then I made Enzo get Stacey on the phone. Stacey wanted Enzo to show me how to do what I have been doing for years, but of course this week, The website was not working, due to their genius upgrades. But Stacey insisted. I was not going to waste 15 minutes with fruitless attempts, that I have been doing for a few days, just to run out of time, and all employees needed to go home. I asked multiple times if she could just stop all of my recurring payments, at first she said yes, then she refused.
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December 2022 by Jim Dragoni
I have been a member for over 30 years and have always been happy with First Commonwealth. Everyone is responsive, friendly, and helpful. I highly recommend them!
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September 2022 by Michael Willey
I have had an account here for 20ish years. Last week someone got ahold of my bank account info and used my money to pay their ATT bill. After I disputed the transaction as being fraudulent with ATT themselves telling me a stranger used my info to pay their bill I was quickly written off and my dispute was denied only because I also have an ATT account. Even with this company agreeing with me about this first commonwealth didn't even investigate just denied it within minutes. It's sad this credit union would treat a lifetime account holder like this and I will be moving on to another bank.
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April 2022 by Walter Rupnik
They have a friendly staff always willing to go the extra mile for their customers.
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February 2022 by Jeremy Palmer
This bank/ credit union's practices is the exact reason why we need banking reform in our country. Consumers need protection from crooks like this.
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December 2021 by Thomasine Schoemaker
I have been a member for 14 years and have never encountered a bad experience. There is 1 teller who has been there for quite awhile who always remembers me.
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November 2021 by Ben Zintel
I have been a member since Aug of 1998. The FCU has always been more then fair to me. No BS fees and always friendly service.
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October 2021 by Cliff S.
Always feels very friendly and accommodating. Top notch all the way!! Pleasant and friendly all the time.
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October 2021 by Steve Baer
A true community partner and one that cares about it's members at all levels. They are there to help through thick and thin. Member for 40 years and couldn't be happier
