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September 2023 by Vibrantly
I love coming here because they really try to work with you. I went to the one on Lehigh st in Allentown PA & I felt very welcomed. Will was very to helpful me make sure I was able to get my car inspection done. They event try to work with you depending on what your try to get done. I received discounts. And pay way lesser than I would at my own dealership Thank you!
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September 2023 by Mike Theer
Brought my car in because of a stone being lodged between the rotor and shield. Will said bring it on in. It was removed in minutes and Will and team said don't worry about the charge. Absolutely excellent service by this crew. Thank you very much!
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September 2023 by Carol Hanna
Great and quick service. Professional with good prices. They always call to ask if they can perform a service that wasn’t discussed before doing it to see if you agree with what they need to do.
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September 2023 by Allison
The store and customer service call center were quick in giving me quotes and answering my questions. They even applied a discount to make my day! Will was friendly and made me feel secure in my decision to buy 4 new tires. He even got me in and out the same day, which was appreciated so I can go into work the next day. Love my local shop so I can walk there from home.
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August 2023 by Kadija Bah
I had a great experience here. I came in for a tire and oil change and Will was very pleasant and helpful! I really appreciate how he took the time to check my other tires as well and made sure my car was ready and safe for me to drive. The service did not take long either and that was great because I had somewhere to go afterwards. I would definitely recommend coming here for any auto service you may need. Thanks for your help Will, I appreciate it!
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August 2023 by Workin’ It
Their team is absolutely the best. They have fit me in last minute every single time I’ve had an issue with my car! They are transparent about any issues the car might have, and more than reasonable when it comes to pricing. I will be coming back anytime I need any repairs or inspection. Thank you all!!
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August 2023 by Josh Cox
Will and tiff at the front desk were very personable and helped with all my questions. Steven the tech that did the work came out and discussed options with me and was very informative. He also offered to put my spare back under the trunk which wasn’t necessary. Great experience!! Thanks guys!
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August 2023 by Alexandra Arrowsmith
I had a flat trailer tire and I called Jack Williams on Lehigh st to see if they could fix my tire and the person I spoke with was so incredibly nice and helpful. When I arrived they were honest and were able to repair my tire instead of charging me to replace it. They fixed it in 10mins! I will definitely be back for any other tires I need in the future!!! Thank you!
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August 2023 by David Thomas
I was once a loyal customer, last year I took my van in for inspection and passed no issues. This year after driving about 6000 miles in the Van for the year brought back for inspection and I was told it needed 1300.00 worth of front brake work. That sounded a little suspicious. I took the vehicle to a different mechanic who said vehicle was fine and all the brakes and hardware were fine and passed the van.After being shown my brakes were in good shape. Jack Williams is a dishonest cash grab orientated business so if you want to give them your hard earned money for work that may not be necessary then that's the place to go. I highly recommend you do not go there.
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July 2023 by Megan Martinez
Got a flat tire and needed it repaired. Stop st jack Williams on lehigh street in Allentown. The service was great. I pulled in and was immediately greeted by a customer service representative named Will. He was very sweet and took care of me and my car right away. He made the whole process great. I definitely recommend this place and the service man Will as he made my time here very pleasant!
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July 2023 by Angel
My friends and I have had our vehicles serviced here multiple times. Each time they were quick to take care of any issue. Even on one account when there was an issue afterwards (no fault on their end, part quality issue) the staff was available to change out the part with no extra cost.
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June 2023 by Joan De Jesus
Great place to come if you need your tires to be changed, the staff is amazing at their work. When I came in this establishment I was immediately greeted by a nice man named Will, he was more than willing to help me out with my problem. One of my tires was having a terrible air leakage, I thought it was my tire that got punctured somehow, the staff was able to help me immediately and figured it was just the air valve in my tired that was messed up instead of the whole tire. They were amazing people, and also helped me with saving some money as well. I will definitely come back for any other issues I have in the future.
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June 2023 by Devi Rose
I would leave more than 5 stars if I could. Staff here is wonderful- friendly and professional. Can’t say enough good things about Will - thank you so much for fixing my tire so promptly! Excellent customer service!
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June 2023 by Yacinia Agosto
Have had nothing but great experiences here. A few weeks ago they removed a nail from my tire and patched it up. More recently I heard some weird noises with my brakes. I know very little about cars so they let me ask a bunch of questions and explained things in detail to me without making me feel stupid. I’ve had great experiences with the whole staff there, but Will especially has been extremely kind and personable. They will definitely be my go to from now on.
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June 2023 by Anthony Baez
Got 4 Hankooks installed in my wife's 2022 pallisade on TuesdayInstead of going to the dealer I found a great price here including mounting and balancing as well as a alignmentNow inspecting my wife's truck all the wheels have damage to themEspecially around the edgesHow horrible it is to have someone do a service and ignore the fact they damaged your vehicleNow whatI'm just to deal with the damageI should have inspected it upon it being finished but with everyday life it passed me by and didn't lookOne tire is low on air and doesn't even have the correct valve stem cover on that valve stemThat's obvious it not the correct oneEnough money spent to not do the job correctlyIt's not a 92 HondaThese wheels cost money and I'm very upsetI willNever go backThe dealer I go next time