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March 2024 by shylylavonne
Service is not like it used to be. I have had a poor experience for quite some time. Spending thousands of dollars for a luxury vehicle should also include luxury customer service. From never having loaner vehicles, to being told different problems with your vehicle and even walking into the showroom while waiting for repairs the salesmen fail to greet you or inquire if you’re being helped. You would assume that at least someone working there may want to engage with you mostly because future customers are usually previous customers. More recently, I was even talked out of buying a new Range Rover, because of the alleged problems they have, by an employee of the dealership. Although I live in PA, if I do decide to purchase a Range Rover I will drive all the way to NJ to utilize their sales and service departments.Hopefully owners and management revisit their goals, mission, and company values, seeing as how they have many other dealerships, as well. This one is lacking in a lot of areas.
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February 2024 by Bobby Mander
Amazing experience with Sam, Moe, and Jared on purchasing a used SUV here. Flawless execution of all paperwork and no hidden or unexpected fees. Friendly, honest, and a pleasure to do business with. Even when an issue came up after the deal they owned it and took care of it. You really can't ask for more. Thanks very much!
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October 2023 by Constance
Second time at a Bennett dealership and another pleasant experience. Clean, calm dealership with friendly, knowledgeable staff and a great selection of vehicles.
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October 2023 by Jay M.
I would leave zero stars if I could Installed a factory hitch on by my 2022 Defender. I could not get the lights to work on any of my 3 trailers. I called them 12 times to make an appointment so I could bring it back in to get the wiring corrected. They never answered my calls and never called me back. I physically stopped in with my Land Rover. They said nothing about not calling me back but I needed to come back another day. I brought it back and they had my car for 2 days Finally they called and said it was fixed and I should pick it up. Tried my trailers again and it still didn't work. I called them 3 times to make an appointment to bring it in and I also needed a state inspection and 20,000 mile's service They never called me back! I called Willow Grove Land Rover. They called me right back Took it in and they offered me a loaner and had it fixed, state inspection and 20k mile service before the end of the day. Go to Willow Grove. Bennett is the worst dealership I've ever dealt with and I buy a lot of cars. Never again!
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September 2023 by Jay Miller
The worst experience I`ve ever had with a dealership. I`ve owned Land Rovers since the 1990`s. I buy and sell a lot of cars.Bennett installed a tow hitch for me on my 2022 Defender. The lights would never come on the trailer. I called them 9 times to make an appointment. They never called me back.Finally, I stopped by one day. Made an appointment. Took it back.They kept it for 2 days and said it was good to go.Took it home. Hooked it up to 3 different trailers. No lights.They did nothing!Called them back to make an appointment last week. Nothing.No call back. Nothing!I wanted to make an appoint for a state inspection and a 20k mile service as well. Nothing!I called Willow Grove Land Rover. They called me back right away. Offered me a loaner car on top of it.I don`t know how this business stays open.The top management people at this dealership are idiots.They just lost a really good customer.
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September 2023 by Nick
The service advisor made my trip to the dealer a breeze. They did a great job communicating my concerns to the shop, and kept me updated the entire time. Would definitely recommend this dealer.
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September 2023 by Prasad N.
2023 Brand New Land Rover Range Rover Velar bought from Land Rover of Allentown. Had an engine light come on at about 9500 miles mark. Called dealership and dropped it of for checkup and and a fix. After 3 days got the car back with a fuel injector replacement job. All was well, no problems or issues. After 3 weeks from the work done on the Velar, my wife went out and brought in the mail. After she sorti out the mail, she pulled out a letter from the Department of Transportation PA. She opened it to find it was a speeding ticket from a camera posted in a active cons zone. What happened was the drive who took the car for a test drive/shuttle for other customers drove at 61 MPH through the 50 MPH construction zone. Lukl first offense so no fines or points taken. Called dealership and got a reply we don't know who the drive is and we will investigate. Other than that a good experience with the dealership and the people.
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September 2023 by Shawn R.
Run as fast as you can from this dealership! Bennett Land Rover of Allentown is one of the worst experiences I have ever had dealing with multiple vehicles that my wife and I purchase from them 4 years ago. Three days apart when my wife and my vehicle broke down. Had vehicles both towed to dealership, and that’s when the nightmares begun. I understand you don’t have a loaner in the first week or two. But then it becomes three weeks four weeks five weeks six weeks and no loaner for neither one of us who purchase two vehicles from Bennett, how can you NOT have 1 loaner, that’s all we were asking for. Second time around I had to deal with the dealership again, my vehicle was in for some noise that were coming from under carriage. My service advisor didn’t inform me that there will be a diagnostic charge of $225 an hour. They took all four of my tires off without my consent and then turn around and tell me that my Lugnuts are stripped. It’s going to cost you $250 for a set, plus taking them off and putting them back on. So I can go on and on and on about my horrible experiences with Bennett Land Rover. You’re better off going to another Land Rover dealership!
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September 2023 by DIY Rover Guy (DIY Rover Guy)
First I want to say I have been a loyal Land Rover customer for many years. I was in the market for a new car. A pre owned LR4 popped up for sale at this dealership. So I drove an hour and test drove the vehicle I put down a deposit and waited to have some service items taken care of. This is when the problems started. I was told the vehicle was ready to go, I got halfway to the dealership and I get a call that it wasn’t. Finally I took possession of the vehicle. The biggest issue overall was the seatbelt in the 3rd row seat was broken and was a safety concern. The dealership agreed to fix it at the time I purchased the vehicle. So I dropped the vehicle off a few weeks later while I went away on vacation. They had the vehicle for two weeks. Not only in those two weeks was I passed around to three different service advisors, but when I got home and went to pick up the vehicle. They hadn’t fixed the issue it was there for. Instead of replacing the broken seatbelt they just put a used junkyard third row seat in my vehicle. To add insult to injury they didn’t even bother cleaning the seat or the car. It was rusty, covered in mud, the leather was torn, and when I say covered in animal hair, I mean covered. It was absolutely disgusting. So I was not happy. I walked right back inside and expressed my disappointment. They said they wanted to “make it right” so I then left the truck there and went an hour back home. Another service advisor called me again to tell me it was fixed now and they’d deliver it. Do you know what they did? They put my old seat back in the truck with the broken seatbelt and delivered it to me that way. Haven’t been able to get in touch with anyone since. They haven’t returned any of my calls. I’m not usually someone to complain but I am very disappointed. This is not the experience I expected from a luxury manufacturer and I have never had this awful of an experience with a Land Rover dealer with any of the ten plus Land Rovers I’ve owned. There’s a reason this dealership isn’t even at four stars and there’s a reason their most recent reviews are all one star. After dropping a large chunk of change for a vehicle I expected better service. Each time I talked to them during the incident they would play dumb and I could never get a straight answer. Whether it’s a new $170,000 Range Rover or pre owned vehicle I expect the same level of treatment. I’m sure those customers aren’t getting treated this way. This dealership has lost my business. My entire experience from the sale of the vehicle to the service experience after has been poor. Good luck getting in touch with the GM. Left him a message never heard back either. So here am five months later with no response from them and a seat I can’t use because the seatbelt is broken. I shouldn’t have to chase them down for a continuous screw up on their part. Apparently they don’t stand behind their customers so it seems from all these recent reviews. They also don’t seem to care about selling you a vehicle that has safety concerns. No quality control.
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September 2023 by Kelly Miserendino
Zero stars. Terrible, terrible customer service - have been waiting months for resolution on issues with the service department. Phone calls and emails go unanswered, constantly get a run around from everyone working here. Do yourself a favor- avoid this dealership!!Edit to owner’s reply - I have been attempting to directly contact you for months and consistently get no reply or call back from staff. Seems to be a problem based on all of your recent one star reviews.
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August 2023 by Chad Shields
Worst Land Rover dealer ever.I have owned land rovers since 2000. Discos, range rovers, defenders, etc. I adore the brand but detest this dealer. I live 4mi from this dealer but drive to other Rover dealers when buying a new or used Rover or any time I need dealer help (willow grove is fantastic!). Land Rover Allentown has poor service, zero enthusiasm for the brand and product, limited knowledge on late model vehicles and to top it off… difficult to buy from. We actually tried to buy a new defender from them but just couldn’t get it done. My advise, avoid this dealer. Drive to Willow Grove or Main Line or even Delaware if you want a good Rover experience.
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June 2023 by Greg Miserendino
Dealing with this dealership has been extremely frustrating. The purchase of the vehicle wasn't the worst experience, but wasn't smooth either. Many people didn't see to have much knowledge for the paperwork needed to get the deal done. A year later, I am trying to call the service team about my cracked windshield and activating the warrantee I purchased. As of this writing, it has been over a week and a half and I have yet to talk to anyone to even schedule the replacement. I have left several messages, and the receptionists that I have talked to have left messages. A message has even been left for the service manager, and he has not returned a call. Communication is something that is clearly not a priority with this dealership. I deeply regret giving this dealership my business.
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May 2023 by Gary D.
I purchased a 2021 Land Rover Autobiography certified used with low miles on 5/25/23. The entire experience was less customer friendly to say the least. I was dealing with a manager named Moe Zureigi had it not been for him in the beginning I would have never bought the vehicle from them. Once it was passed off to a sales associate and the finance manager that is were things went down hill. The finance manager did not appreciate when I was able to get a better rate from my own bank rather than one that they had submitted my application to and actually told me that I was not going to get the published rate that my bank was offering. We had discussed a time for delivery and I asked the Manager and sales associate to have the paperwork ready to sign that I was tight on time. When I arrived at the dealership I was the only one in the dealership that was purchasing a vehicle so they should have been no problem getting the paperwork signed and delivering the car in a timely manner. When I arrived nothing was ready non of the paperwork was prepared, the finance manager never came out of his office to greet me or discuss anything with me in stead the sales associate walked back and forth to get the necessary paperwork so I could sign it. I was evident this was nothing more than an attempt to drag the process out and and make it take longer than it should. Once the paperwork was signed they finally brought the car around So I could take the car and leave the dealership. The $118,000 car, that was the owner of the dealerships wife's car was half washed at best, the windshield was dirty and where the advertising numbers were on the windshield was still visible with a dirt line outlining the numbers, the roof wasn't washed, the windows were not cleaned and inside wasn't wiped down, I had to take the car and wash it myself to make it presentable, We folded the rear seats down and found $1.76 cents in change, goldfish crackers, pieces of kids toys, trash and candy. When I called the manager Moe about this he apologized and said it should have never left the dealership that way, and offered to detail the the vehicle whenever I was in the area. Why would I want to bring it back after they did such a good job the first time! Maybe I have to high of expectations or standards by expecting to have the dealership do what they say they were going to do and have the paperwork ready, and to have a vehicle delivered clean!
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May 2023 by Paolo D'Amico
I had an unfortunate experience with this dealership. I bought a bmw X5 with 64k miles and after four months and 4k miles I got oil leaking from all over the engine. Assuming this can happen, I'm very frustrated and disappointed by their way of handling the problem (or ignoring). I reached out to them multiple times and they suggested me to go somewhere else because their rate are very high (200$/h). I'm still waiting for them to call me back.
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April 2023 by Shirley Antebi
Avoid this dealership! I had a terrible experience with this dealership trying to purchase a vehicle, before even filling out the application I told them before running my credit just a simple question if they’d be able to deliver the vehicle as most of the dealerships do these days and because we lived in Brooklyn the guy guaranteed me that after getting approval we’ll figure out a way and they’ll definitely get it delivered to me with a fee of $300 . the day they were supposed to deliver it the manager calls very rudely and say that we have to come pick it up … basically going back on there word us stupidly agreeing to go there driving 2 and a half hours that should’ve been our first red flag after getting there they said there was a problem with our certified check because our friend lent us the money from his bank account now it’s a problem while we mentioned this all before even getting there asking if wiring the money or a certified check would be better they said a certified check is always best so now again they went against there word saying we never said that before. it’s either there inexperienced because several other dealerships would take this type of transaction or there just really scammers wasting our time regardless stay away