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March 2024 by Sandy Riker
Excellent help and service friendly and knowledgeable
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March 2024 by Lucas Lipsky
I was not surprised to see the 4.9 rating, but let me add to that because it should be 5. We were in there in February and Suzy was a huge help-- very consultative and friendly to ensure we got exactly what we were looking for and the best deal. Delivery was seamless and Lisa helped go above and beyond anytime there were questions or customer service needs. Can't thank this location enough- they truly care about people!
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March 2024 by Fuzzy Bunny
Knowledgeable saleswoman helped us in a timely manner. Courteous.
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March 2024 by David Hensinger
Lisa went way beyond basic service for us. She found the mattress we needed in a different store and then called us to let us know that that store was closed and to give us the location of a different store that was open and had what we wanted.
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March 2024 by Dana Hess
My husband and I worked with Lisa to purchase our new mattress and adjustable base. She was fantastic to work with! Lisa gave us an education while we were in the store and we felt very sure of our purchase after meeting with her. We would not hesitate to work with her again in the future! Delivery was perfect --- the guys we respectful and clean and quick! This mattress purchase was a breeze! Thanks, Lisa!
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March 2024 by Sam Workman
The only mattress store I’d visit if I needed one. The selection is amazing and the employee was super knowledgeable, sweet as can be and was more help than was needed. I am confident the choice she helped me make will last decades of good nights rest
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March 2024 by Joanes Daghinian Daschian
Excellent
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February 2024 by Richard Ross
Very good experience with purchasing a mattress at Mill Crek Road. Alexa was very good & fulfilled all my requirements. Highly recommend this store.
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February 2024 by drantonio1
Alexis was awesome! She called other stores for what I was looking for. In the end she had what I needed! I am extremely happy with her service and my purchase .
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February 2024 by Gregory Lipsky
Great experience from the moment I walked in until I checked out.
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February 2024 by Cory Bogert
Alexis was very helpful and provided a lot of incite needed to finalize my purchase!
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February 2024 by GARY W
Lisa was very accommodating and tried helping as much as possible but company warranty was an issue for us.We had received a voucher for a mechanical bed base that was defective when delivered.Upon submitting voucher for replacement Lisa explained that she could do the exchange for a like kind base (original model was discontinued)But under the terms of the voucher we would still need to pay a delivery and restocking fee. We do not feel we should be required to pay any of these fees as the original base did not function as demonstrated in store. While we are not satisfied with Mattress Firms warranty policy Lisa’s patients in dealing with us on this issue was admirable.In summary we do not feel that any additional fees should have been paid as the base was faulty to begin with.Because of this experience we are unlikely to either purchase or recommend mattress Firm in the future.
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February 2024 by Sebastian Vera
Alexis and Julian were incredible knowledgeable and helpful in making my experience in buying a mattress so much easier. In 15 minutes we went from walking into the store to putting the mattress in my car. Julian specifically was a big help in knowing exactly what we were looking for in a mattress and making the experience so easy. I definitely recommend anyone to visit the store if you’re looking for a new mattress!
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February 2024 by Elizabeth Hartzell
Had a great experience, very happy with the service.
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January 2024 by Diane Shoemaker
Very helpful and great price
