-
March 2024 by Rebecca R.
If I could give them no stars. I would. Our experience with this company was beyond horrible. Away from several broken pieces of furniture, they were rude and at some point they sent a very nasty, threatening letter with no signature but so inflammatory that we had to engage the police. Bottom line, do not use this company. They were a nightmare! If you have an issue you can be sure they will not help or try to rectify the issue. Arrogant, entitled and no care for what chaos they put on the client.
-
February 2024 by Jeffrey K.
O'Brien's moving & Storage did a very good job moving me. Their estimate was very close to the final cost. They packed and moved belongings with care. Nothing was damaged. My only criticism was that they were two hours late, however, this ultimately did not affect the quality of the move. I would recommend them to anyone in need of movers.
-
November 2023 by Road R.
IF i could give this particular Moving Company less than One Star; i would. Just TERRBILE. Left a healthy deep gouge in my Laminate flooring right in front of the Foyer; as soon as you walk in. IMPOSSIBLE to miss. Chunk of wood knocked out from my Dining Room Table; and scratches and dents in several other pieces of Furniture. The Estimator Rob told me a week before the Move that the less time they took to move my stuff; the less i'd have to pay. With that in mind; i had probably 40% of my stuff out on the sidewalk and parking lot to my Condo. Well; these movers saw what i had done; and immediately SLOWED DOWN. They were going to get their time in; no matter what. I would not recommend these people with a move across the street. Save your Money and headaches dealing with these Incompetents.
-
November 2023 by Jeremiah Peck
We scheduled a move weeks ago. Guy from O’Brien’s came to our apartment to give an estimate. Saw we had cats but did not check that on his form. Scheduled the move for today and loaded our lives into boxes.Movers showed up this morning, one of the movers was allergic to cats. They said they were going to get a replacement mover. I waited inside. Got a call from their company saying we had roaches (we do not, we clean once a week, I was literally next to the guy when he bailed). The movers assured me that they were gonna get a replacement crew.Then they left. I called back. Told until we get our place fumigated, they couldn’t move us. All because one guy didn’t mark “they have cats” on a form.A beyond frustrating experience. I will now dedicate my life to steering people away from using this company. 100% unprofessional liars.
-
November 2023 by Cavan Mulligan
We had a scheduled move earlier today, and one of the movers did not read the paperwork ahead of time showing that we had cats and showed up despite being allergic. We were told they were going to find another person to help, but they left without speaking to us and told their dispatcher that they couldn’t move us because we had roaches and needed to fumigate. A salesperson came to our house two weeks ago to give us an estimate and clearly saw that we didn’t have roaches. I’ve tried calling twice and the dispatcher has directed me to the person who schedules the crews and it has gone straight to voicemail both times.
-
October 2023 by Mellie Lynne
The movers we had were amazing, extremely kind & caring. All around wonderful people. They arrived very quickly, exactly when they said to expect them. Moved everything with care & exactly how I asked. Also very respectful of my house & belongings. This was one of the best moving experiences I’ve ever had. Highly recommend!
-
August 2023 by Greg A.
Be very careful of their estimates! In my experience their estimate was 70% low ... that cost me more than $1000 extra for my move. This was a small house with a minimum stuff to move. They told me it was because of a poor estimate on their part and the lack of tools. They did not bring tools to take the beds apart or reassemble them. They used my screwdriver to disassemble and reassemble the beds ... this took far longer by hand ... a power screwdriver would have been the right tool for the job. They we clear about the fact that these were their issues ... but they still changed me $1000 extra. Not the fault of the customer when there was poor planning on their part.I gave them a 2 star review because the movers were polite during the move....otherwise this would have been a 1 star review.
-
August 2023 by Diana Donahue
This was THE most stressful moving experience ever. The crew boss sat in his truck for 85% of the time while the 2 guys did all of the work. I had packed everything except furniture and some heavy items myself. Moving out the boss and crew took 2 breaks and a 1 hour lunch. It took them 6 hrs to put a 2 bedroom into the truck. I had hired Allied for a previous move which is why I picked them for this one. Won't do that again.
-
August 2023 by Kristina Lee Dobrick
They are amazing! This was my husband + I’s first move with our family. We met with 3 moving companies and they were our fave. so professional + the price was very fair. (Josh + his team are incredible. Highly recommend if you are moving in the Eastern, PA area!!!)
-
August 2023 by Sarah Webber-Kuhn
From start to finish, O'Brien's Moving Company met our expectations with their exceptional service and professionalism. The three movers who helped you move your house were incredibly skilled and efficient, making the entire process seamless and stress-free.Their attention to detail and care for our belongings was truly impressive. We felt confident and reassured throughout the entire move that our possessions were in good hands. The movers were respectful, courteous, and friendly, making the experience even more enjoyable.The level of organization and planning that O'Brien's Moving Company demonstrated was also noteworthy. They arrived promptly and well-prepared, with all the necessary equipment and materials to ensure a smooth and successful move.Overall, you could not have asked for a better moving experience than the one you had with O'Brien's Moving Company. Their commitment to excellence and dedication to customer satisfaction truly set them apart from other moving companies. You would highly recommend them to anyone in need of a trustworthy and reliable moving company.
-
August 2023 by Kristine Hartz
I am a little late posting this review, but I would give these guys 20/10 if I could. We moved in April 2023, and this was the first time we have ever used a moving service. The entire process was seamless and very easy. I wish I could remember the names of the gentleman who moved us, they were just great! They were friendly, timely, and careful with our belongings. I am so grateful that we had their help, as my poor husband usually moves our whole house, and it is just getting to be too much for him. Thank you for saving my husband's back, and for treating us so well! We will be calling them again when we buy our house and have to relocate again!
-
June 2023 by Deborah Guydish
What an outstanding experience. Jake, Omar and Emily were not only efficient, capable, and worked like demons but they also were polite, warm, pleasant, friendly and incredibly helpful whenever the odd glitch came up. Having the same crew for packing, loading, transport and unloading is just great. Such a smooth experience. And Josh, the sales guy, was really nice and responsive too. Thanks to all!
-
June 2023 by Deborah G.
Given the number of poor reviews lately, I should specify that my move was handled from the Allentown PA location. The cost was competitive and the location manager, the salesman (Josh), the finance person (Jeanine), and the movers were all cooperative and responsive. A lot of medical equipment and supplies had to be moved, and timing was important; I got excellent care for all special requests. I might also mention that of the 6 moving companies I talked to, only O'Briens sent a person to do an actual physical inventory; the others just had me recite what needed to be moved over the phone. When it came to the actual move, it was an outstandingly good experience. Jake, Omar and Emily were not only efficient, capable, and worked like demons but they also were polite, warm, pleasant, friendly and incredibly helpful whenever the odd glitch came up. Having the same crew for packing, loading, transport and unloading was just great. Such a smooth experience. Thanks to all!
-
June 2023 by Jeffrey Schweizer
Can't say enough good things about this team of professionals. Jeneanne if the office was a great communicator. No constant follow up needed with her, she would call me to let me know where we were. The the two gentleman, Omar and Mark, they were hardworking and diligent. The handled our household goods with respect and care. I think they cared more about my items than I did. Can't get better than that! Thank you to the entire team at O'Brien's.
-
June 2023 by David Keefer
Moved with O'Brien's a couple of times and also had items in storage for a couple of years. They did a fabulous job; always professional from the sales process to the actual packing, moving and delivery of our furnitures/items. Would highly recommend them. We don't plan to move again, but if we did, for sure we would call O'Brien's.
