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December 2023 by Jacob Sammons
Went in for a drug test last week for a new hire position. Informed the lab tech I started taking prescribed adderall this past month and asked if it would effect my drug test. She repeatedly told me it was fine and wouldn’t show up. It did and because my specimen got sent away for further testing I lost the job. Try listening to your patients.
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November 2023 by Elizabeth Mckinney
Before even going in here make sure you call and make an appointment these people do not care about their walk-ins I walked in today a Saturday I waited almost 2 hours to do a urine test. The employees here were very rude when I asked them a simple question about when they were going to get to the walk-ins the answer I got was they were booked and they were going to get to the walk ins if they can there was a total of about 10 appointments all scattered in time frames. The employees were all just talking in the back you can hear them in the waiting room. Will never recommend to anyone.
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September 2023 by Joseph Florio
They aren’t very bright and make you feel stupid. They don’t know how to do their jobs. It was a routine visit for a health screening for my company. It wasn’t a challenge but they didn’t understand and then shooed my away. This location makes all quest diagnostic locations look bad.
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April 2023 by Martin T. Reed
I was a walk-in and their automated touch screen check in kiosk is easy to use and will operate in up to 30 languages. It set my appointment for 12:50 but I was only waiting about 2 minutes and was done by 12:50. I was only here on this visit for a pre-employment drug screening but I want to talk about my last visit for blood work because that's where they shine. Normally noone really looks forward to getting blood work done but they made it a very comfortable experience. I had Annie for both visits and she was efficient, funny, pleasent and she performed the best jab I've ever had, I felt nothing, and she had to take like 6 or 7 vials. So, 5 stars for Annie. Also you can actually request her at the Kiosk I believe which is a kinda cool feature. The reason I put 4 stars overall is that the waiting room is very very sterile and bland with no reading materials too pass the time. I know most people can just get on their phones but magazines are a nice departure from that and can warm up a waiting room if the wait is longer than my two experiences or you dont have your phone. All they have here is this repeating video about their check-in and about their business, oh and no guest wifi. Other than those two inconsequential things, this was a good and efficient experience. Ask for annie!
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February 2023 by Lis Torres
Went in for blood work, the Hispanic lady gave me a hard time. When all along the information she needed was already on the computer..
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February 2023 by Kandis Jones
I have had multiple visits to this Quest location, and the staff are always upbeat, friendly, quick and do a great job. The facility is clean. Each time, I’ve been in and out within 10 minutes or less from my appointment time.
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February 2023 by Shannon Werner
Horrible customer service! Phlebotomist was very rude! Even apologized for my confusion and watched her slam her supplies around on her desk and roll her eyes at me. I would have given zero stars but didn’t have the option. Now I remember why I haven’t used quest in years!
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January 2023 by Bethzaida Arroyo
Greetings, I want to complain about the bad service that you are giving in your laboratory Quest Diagnostic 1608 W Allen st Allentown the Hispanic personal phlebotomy that you have is not professional. They already have my insurance information because I had already gone but I don't understand Ella's attitude so nasty when referring to her clients I always go to you and I have never had a problem but that lady you have is unprofessional that It happened today January 24, 2023 at 9:15 in the morning. Thank you for your attention.
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January 2023 by Michael Miranda
Never coming back here again. I had an appointment for a Covid test at 1:00pm and they called me way after 1:30pm. Two weeks after that, Im still waiting to get my results back. I can't call because their phone number is only for information about the lab and never lets you talk to a real person. I lost money at my job because I never got my results back. Never coming back here.
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January 2023 by Jake
I checked in for my appointment and was taken in about a minute later, waiting room was empty. Drawing blood and a urine test went super quick and I was in and out in about 15 minutes.
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August 2022 by Garrett
Laziness at its finest! Would not recommend this place for anything.
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August 2022 by Melissa Rios
Awful customer service! I was waiting in the waiting room with two others for an hour watching the employee walk back and forth wasting time. 3:00 hit, and she comes over to us to tell us that they were not going to take us because it was time for them to close.
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August 2022 by Terrani Plant
this place is a mess , I was there last sat with my dad , one of the lady works there was so rude and talking back to me in nasty way, she was the worse employee. she makes me wait for 20 min on purpose. is because I didn't want to leave my dad alone with her. i never go back there never.
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June 2022 by Jessica Costabile
Is the waiting room designed to be impersonal and infuriating because nailed. They don’t take you without an appointment even if they say they take walk ins. No bathrooms while you wait. Would never go to again but it’s contracted through my job. Have I said worst ever ?
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February 2022 by Joshua Frumkin
They do not accommodate for people who do not believe that it is right to particularly mandate masks or even vaccine mandates for that matter. Quest Diagnostics should make this policy voluntary not mandatory!
