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February 2024 by Heather Lorimer
Horrible manager. Scammed us out of money. Beware! My friend and I are cat show people. We stay in hotel 10-20 weekends a year and have been doing this for decades. Our cat association has a hotel policy to make sure rooms are left nice, so that hotels and their employees are treated well and keep allowing cats. It's just common courtesy. In all of the years I have been showing I have never had a complaint. We stayed in 2 separate rooms on Friday and Saturday. I confined my two cats to the bathroom, my friend crated her kittens in her room. My cats were never loose in the room. They were good in the bathroom and used the litter pan I brought for them. At the end of the stay, on Sunday morning, I packed up, put the used litter in plastic bags, hand swept the bathroom floor of any crumbs that might be there. Did a last "idiot" check and left.On Monday both my friend and I were surprised to find $250 holds on our credit cards from the hotel, over and above the hotel room + $50 pet fee that we had paid. We thought it might go away. It did not. So I called Wednesday and was told that I needed to speak to Stephanie who wasn't coming in until 3:00. I was told that the $250 was from leaving our rooms (both of them) filthy and damaged. So I called after 3:00 only to be told that Stephanie only works until 3:00 then she leaves. I asked the desk clerk (who was the same nice person who checked us in Friday) to please check the rooms. She said that my room was still stripped and had not been rented out since, and that my friends room, well, she might have smelled something. So I called again on Thursday morning and was told that Stephanie does come in until 3:00. I said that it was the run-around that I had gotten the day before. So I was assured that she would come in at 3:00 and call me. She did not. So I called after 4:00 and was finally allowed to speak to her. She claimed that my room had had litter strewn all over the floor cat poop on a chair and it horrible. When I asked her why I was being lied to she started yelling. I wish I had taken pictures of my room when I left. Maybe I was supposed leave a big tip? She did finally back down to say that she's wave my $250, but not my friend's. Why would she wave it if what she said was true. Of course it wasn't. She put us on a "never rent to" list, which is fine by me. Who would want to stay at a place where they charge you for non-existent damages. We'll see if she actually reverses any charges. I will split any remaining charges with my friend, who I travel with more often than not.Edit Feb 9: I talked to corporate, I have been a Choice Hotels member for 15 years and have stayed at 9 of their properties, typically for 2 nights each stay, just in the last 12 months. This is typical. No complaints. That does not matter apparently. No evidence needs to be given by management, and the customer is guilty unless proven innocent. Once again I warn you all to take before and after pictures! Apparently this tactic is not all that uncommon. I posted this event on social media. In my large number of contacts, quite a number reported this happening to them at various hotels. In one case it was an officiating judge for the cat show, who did not travel with a cat, there was never a cat in her room, got hit with this 'animal damage" fee, whole same story, animal waste everywhere, room could not be rented out, etc. The judge's room was part of the cat show block, but never had a cat in it.Take pictures. Beware of scam charges!
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February 2024 by Victor Diaz Jr
pet friendly. clean rooms and free breakfast☆☆☆☆☆
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January 2024 by Ravindra Tantod
We good hotel with nice clean
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January 2024 by David Morgan
This is a dog friendly place that is truly dog friendly. There's a nice back area to walk the dogs on a leash. I stay here every time I pass this way. The breakfast is quite good, also with bacon and scrambled eggs, a waffle maker, and a selection of good quality muffins and pastries.Rooms: The room was very clean in all respects. Mine was on the back side (even numbers), but the front is quieter in the morning as the hotel is just about 100 yards from I78. For me, this wasn't a problem as the rush starts at about 5:30 a.m., and I wanted to get on the road early. If you want to sleep to 8:30, you'll want to get an odd-numbered room.
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January 2024 by Karen Torres
Desk people and breakfast monitor were very helpful.Rooms: Redone but still has damage in the shower area.
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December 2023 by Traci Schwendemann
I have to say that even though we only stay for one night, it was a very nice place to stay . The facility was immaculate and front desk was extremely friendly and helpful. Thank you for giving us a restful and quiet place to stay. Also very pet friendly!
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November 2023 by Marylou Patari
Kudos to the breakfast staff, they were excellent! Rooms were adequate. Be warned they do allow dogs. We had a barking dog across the hall. Knocked on door but obviously left alone. Complained several times over a 3 hour span of barking. Front desk said no answer by phone. Who leaves their pet in a strange room alone for hours?
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October 2023 by Michael Simpson
This place was great! Stayed here for two nights while on our honeymoon and we enjoyed it! The staff we encountered were very friendly. The older lady who took care of the breakfast in the mornings is an absolute gem! I loved listening to her stories and conversing with her the short time we spent in her presence.Rooms: Our room was very clean and comfortable!
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October 2023 by Altan Cross
Shockingly low priced for the level of hotel this is! Beautiful bathrooms spotlessly cleaned and clearly recently renovated. Large desk and big flat-screen TV.The bed was so comfy it was so appreciated. I needed this stay.
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October 2023 by Lolly O'Brien
I booked this hotel because the price was favorable. My room was clean, as was the rest of the hotel. Room was nicely decorated and comfortable. Staff friendly. Would happily stay here again.
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October 2023 by Martin MacDonald
First time staying at a Sleep Inn. This hotel exceeded my expectations. Easy off and easy on to Route 78 . Ample parking with a variety of Diners and fast food restaurants nearby. Room was spotlessly clean and comfortable. Front desk clerk was very efficient and got us checked in within minutes. I highly recommend staying at this hotel when traveling through Pennsylvania.Rooms: Spacious and comfortable
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October 2023 by Cheryl Manley-Lott
Bed needs firmer pillows. Staff and service were quite good. The location is a bit difficult to access; a twisty road to access it, but easy to get back on the main highway.Although closets were low for handicapped accessibility, there was no place to hang a long gown, which I needed. Needs a hook for bathrobes on the bathroom door.
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September 2023 by Valentina L.
Unfortunately this place was loud. I could hear the person walking above me. There are only about 4 floors. But the walls are thin and it was hard to sleep. Plenty of parking. Free breakie. Right off freeway, so convenient for late travelers. Was able to get a room late at night just by walking up. But it took several minutes to find someone at the counter, as they had stepped away.
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September 2023 by Dan Stroiman
Recently stayed here on a business trip and was very gladly surprised to find how nice it was! Very clean, large room with huge king-sized bed, had everything I needed. Staff were friendly, had nice touches like a common area to sit and watch TV, a small popcorn machine, and even fresh cookies! Breakfast buffet was included in the morning and had a large variety. Thank you, will definitely recommend!
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September 2023 by Joe Chasse
This is the first time I've stayed at this hotel chain and I have to say I was pleasantly surprised. Spacious modern, very clean. Free breakfast well with parking, and friendly staff.
