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January 2024 by Xavier Man
I recently had the pleasure of being assisted by Louis, the assistant manager at T-Mobile in the South Mall, Allentown PA, and I cannot speak highly enough of the exceptional service I received.Louis's professionalism and enthusiasm were truly noteworthy. From the moment I walked in, he greeted me with a warm smile and a genuine eagerness to assist. Louis's product knowledge and expertise were evident as he effortlessly guided me through the process of selecting my new iPhone.What sets Louis apart is not just his technical know-how, but also his commitment to customer satisfaction. He patiently answered all my questions, ensuring that I felt confident and informed about my purchase. His attention to detail and dedication to providing a positive experience were truly impressive.Louis's leadership qualities are unmistakable, and it's evident that he has the potential to run his own T-Mobile store one day. His ability to create a welcoming environment and make customers feel valued is a testament to his excellent managerial skills.Thanks to Louis, my phone-buying experience was not only smooth but also enjoyable. I left the store with the perfect iPhone for my needs, and I credit Louis for making that happen.If you're in the South Mall area in Allentown and looking for a T-Mobile expert who goes above and beyond, I wholeheartedly recommend seeking out Louis. His dedication to customer service and product knowledge make him an invaluable asset to the T-Mobile team.Thank you, Louis, for your outstanding assistance! I'm confident that with your passion and expertise, you'll continue to excel in your career and make a significant impact in the world of telecommunications. ⭐️⭐️⭐️⭐️⭐️
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November 2023 by Wanda Guzmán
Good service I recommend it
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September 2023 by Janine Howell
The store had a lot of customers yesterday, but Jody and the two other women working were handling it efficiently. Jody rebooted my phone and it's been working fine since.
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September 2023 by Olga nuñez
Tynia was great today my fastest visit to T-Mobile in a while thank you so much for your help!!!
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July 2023 by Mike Drake
I was waiting for a survey from T-Mobile directly, but since I didn't get one I'm leaving a review here.On July 14th, my wife and I switched cell service to T-Mobile. Our sales consultant at the South Mall store in Allentown Pennsylvania, Tynia, was simply amazing. She took time to answer all of our questions clearly, helped us with activation and setting up the T-Mobile app and the T-Mobile Tuesdays app. She was patient, friendly and knowledgeable. We can't say enough good things about her. I hope the company knows what a great employee they have in her, and will honor that in some important way.
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July 2023 by Joshua Breinig
Amanda was great. I will always come to this location for all my needs. She went the extra mile setting up all of our devices. Highly recommend location
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July 2023 by Harold Hollinger
Never again I used t mobile when it was voicestream there service was horrible back then I live in emmaus I have never had so many dropped phone calls the lady at the store when I signed up for a plan told me the phone was included with signing up and I’m paying 10 bucks a month for 2 years I was lied too there plans are way too expensive I’m so glad for going back to cricket my plan worked out to 88 bucks a month and no insurance on the phone that they wanted 15 bucks a month extra I’m happy to be back with cricket 68 bucks a month unlimited talk text data and hotspot and the even includes insurance save your money they maybe good in some areas not around here and buyer beware I think they do anything to get you to sign up
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January 2023 by Tammy Turner
Left the store after almost 2 hours setting up my new phone- had to go back and spend another 45min to complete the set up. It’s my fault-expected to be able to use my phone as a phone! Johana needs more training on how to do her job!!!
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January 2023 by David Bell
The staff behaved reasonably, and we are pleased with our new iPhone 13. Although we ran into a glitch with a promotional deal, the store exceed our expectations and made things right!
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January 2023 by Writer Anon
Amazing Store ! Exceptional service ! Employees are empathetic, patient and helpful. Anna was great! Thanks so much
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December 2022 by jen filling
It was a great experience. The staff are friendly and helpful people. I was just stopping by in the area and needed some assistance with my iPhone.
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December 2022 by Wil Medina
WORST STORE EVER. They tell you enough to get you out of the store and to sell you to get comm. Do not buy there they will not have you a priority and they will not help you if you need assistance with your service.
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July 2022 by R
Made an appointment for 6pm because that was their latest appointment. Got an Email at 3:30 stating I was late. Called the store and said I'm not late my appt. Is for 6 . They said sorry we have nothing here that says that, yet I have the texts that state 6pm. The man said well it's not busy now just come in. I made my appointment for a reason, 6pm is what works for me. He said fine and hung up. Horrible customer service and also expect longer than normal wait times when you do go. Try any other T mobile store but this one!!! They made the list of places never to return too. This T-Mobile is T-Rash!!!
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March 2021 by CPG “Couch Potattoe Gaming”
DO NOT GO TO THE CORPORATE STORE!\ GO TO THE ONE PRIVATELY OWNED ONE LITERALLY RIGHT NEXT TO IT! THE CORPORATE STORE WILL ADD EXTRA SERVICES YOU DID NOT ASK FOR LIKE INSURANCE AND TELL YOU TO JUST CALL CUSTOMER SERVICE. I would have given 1 star but unfortunately the corporate store isn't on google.
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March 2021 by CPG
DO NOT GO TO THE CORPORATE STORE!GO TO THE ONE PRIVATELY OWNED ONE LITERALLY RIGHT NEXT TO IT! THE CORPORATE STORE WILL ADD EXTRA SERVICES YOU DID NOT ASK FOR LIKE INSURANCE AND TELL YOU TO JUST CALL CUSTOMER SERVICE. I would have given 1 star but unfortunately the corporate store isn't on google.
