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February 2024 by Farrah Moazeni
I strongly recommend this clinic. The nurses and Dr. Hatchett are all very caring. They are meticulous in their procedures and examinations. They are also very transparent about the charges and costs of the treatment.
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January 2024 by Jill K
We have been with West Valley for 20+ years because Dr. Hatchett and her team are kind, responsive, skilled, and never make you feel rushed or unheard. They make sure your questions are answered, and provide the best care for your pets.
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January 2024 by Alicia J. (Scarpo)
Dr. Hatchett is amazing and seriously one of the best veteranarians I've ever had the pleasure of bringing my fur babies to. She's thorough, knowledgeable and will walk you through everything!!
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November 2023 by DJ Ciulla
amazing veterinarian, especially when it comes to rabbits, she was great with our Tobi!!! We are bringing our 2nd baby rabbit next month for his first appointment!!!
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July 2023 by Corrina Santana
Very friendly staff. Everyone has been helpful, we got out male neutered here along with his microchip and rabies shots. It's been a year of their service and I can't complain one bit.
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July 2023 by American First
I'm very content and Happy, with the Care My Dog's get here. Rosie, Sophie and Selma are in very Good Hands with Dr. Hatchett! I used to bring My Guinea Pig's here Year's ago, and they also received Great care! As long as I'm always able to go in the back, with My Babies, I will continue to use Their Services, for My beloved Furry Children! Because I don't look at them as *Pet's* or as Dog's! I look at them and Love them as MY actual *Children* always! ❤️ ? ? ? ?
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May 2023 by Patrick Reigel
We're crazy pet people, having multiple cats, dogs and rabbits (exotics) over the years, almost all seniors and almost all having, at one time or another, an unexpected and urgent medical condition. Whether popped cysts that required the tail's amputation, double hernias or teeth accesses, Doc Hatchett and the staff have always handled my panicked phone calls with great patience and understanding and gotten the critter in question in for care. They take care of the human during pet euthanasias, too. Caring and compassionate.
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March 2023 by Dianna Moll
They have a very friendly staff and were great with my furbaby.
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January 2023 by Savannah Radogna
It can be a challenge finding a veterinarian that truly cares about, and understands rabbits. Karen and Dr. Hatchett were absolutely incredible. They were both so gentle and kind to my Leonardo. Dr. Hatchett listened to my concerns and what I had to say, and after her exam, provided a comprehensive summary of her findings and possible routes to take. I left this practice feeling confident in the care my rabbit received. My rabbits are truly precious to me and to see them receiving proper care and attention meant the world to me. The office was so clean and the staff were all so sweet, despite it being late on a Thursday. I can't say enough positive things about this place. THANK YOU for treating our beloved pets like family. It means more than you know! Dr. Hatchett, you are wonderful! And Karen, thank you for being so patient and sweet to my boy. ❤️ I will most certainly be back and will be happy bringing my other two "kids" here!
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January 2023 by Matthew Delle Fave
Horrendous service! They have this place locked down like it's the start of Covid-19. Wouldn't let me in without a cloth mask, I told her that medical cloth masks were ineffective, she said that's my opinion, but in actuality Biden's own medical doctor said so! They expected me to BUY a cloth mask from them, they mandate this..and not offer you a mask??♂️We are no longer in Covid-19 protocols. Everyone is either vaxed or have immunity. It's no wonder they charge you before your appt, they said it was because of cancellations, but I'm confident it's because people don't want to put up with this ridiculous mask mandates that this vet clinic tries to strong arm their clients. I told them I didn't feel comfortable, and left. Worst experience every with a vet, you're supposed to have a pleasant atmosphere, but this place has a hostile environment. If I could give zero stars I would. What a pathetic excuse for a vet clinic!!!This is in response to the clinic's response!Your response is baseless. When I first called to make an appointment the woman on the phone said it's going to be 3 weeks away and I would need to put a deposit of $65. I asked her why as I've never done that with any other Vet, her comment was that a lot of new clients are canceling. That should've been a huge red flag to me because I couldn't understand why people would cancel, now I know why. Not ONCE did she advise of your draconian Covid-19 measures, because if she did I would've hung up and went elsewhere. A week before my appointment I get the email you're referring too, first off, it looked like a boiler plate response. Upon reading, it looked like it was old because we don't have any Covid-19 concerns or people who have the virus in the Allentown areas so common sense would tell you that this wasn't updated. You should put a current date with your draconian Covid-19 protocols example, updated Dec. 22. This would alert new clients to these protocols that NO ONE wise uses. I'm sure new clients have called up, and when they found out what restrictions were in place, they canceled and lost their deposit. This really looks like a SCAM because you're trying to collect money without seeing their pets. I would not only question your medical advice, I would question your medical ethics. If you're that afraid....you should close business, and don't leave the house!
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December 2022 by Colleen Indig
I always feel like my cats are in good hands and well cared for. Dr Hatchett is very thorough and she takes time explaining any concerns both during their visit, as well as with follow-up reports.
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November 2022 by Shawn Sanfilippo
I Love this vet clinic. The only problem i have ever had with them is that I moved to far away. Obviously That is not their problem but my own. They treated both of my pets with love on every visit and were always gentle.
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July 2022 by Pam Kane
Always friendly, professional, and keeps my fur baby as their priority.Only one vet, so I often can't get in as quickly as I'd like. However, if it's an emergency, they get me in on same day.
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June 2022 by Theresa Adams
Dr.Hatchett and her entire staff are wonderful! I have taken my cat for routine exams, emergencies and recently dental work. Their prices are very reasonable, they are very good at communicating information and truly care about your fur baby. If you're looking for a Vet, I highly recommend!
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June 2022 by Sheena Johnson
Staff is friendly and they took very good care of my fur babies and if I had a question or concerns they took the time to answer or explain.