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September 2023 by Roxanne Hart
My cousin scheduled an appointment to pick up a rental car on a Saturday, we were there at 11:00 am, the scheduled time. They were closed! The hours for Saturday are till 12:00 pm. Hertz did not have the decency to call her and let her know they were closing early and to reschedule her appointment. I give a ZERO rating! Not a perfessional business!
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June 2023 by Shay Crass
Terrible rental experience. Go to Enterprise. We were unable to rent a car because our insurance wasn't to their standards. Which they should then offer insurance thru them to add on like Enterprise does. Because what if someone doesn't have a car hence the reason they are renting a car like obviously they aren't going to have any insurance at all so therefor they aren't gonna be able to rent the car which I just find absurd. Never agin.
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June 2023 by Ashley Walk
PLEASE BE AWARE! THEY WILL CHARGE YOU WITHOUT CONSENT. The GENERAL MANAGER is very, very disrespectful and rude. It's not worth it one bit. They will tell you one price and charge another. They say they cannot not give refunds - so once you give your card they will steal from you.
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June 2023 by A W
PLEASE BE AWARE! THEY WILL CHARGE YOU WITHOUT CONSENT. The GENERAL MANAGER is very, very disrespectful and rude. It's not worth it one bit. They will tell you one price and charge another. They say they cannot not give refunds - so once you give your card they will steal from you.
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May 2023 by Butch
NEVER used these guys because of the reviews and what other told me, but I went ahead and still reserved a car and I got an email about insurance and simply because I’m not the primary insurance holder they refuse me even thou it was me and my wife sharing the policy. I guess all the 1star reviews are for a reason. This is ridiculous but thanks to this I took my business to enterprise and haven’t had a problem since. I love them and they are very nice people so if you’re reading this just go to enterprise you won’t regret it!
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March 2023 by Austin Plummer
Absolutely worst experience ever! It was difficult to get a car, and then there was so many hidden fees in there it was absurd! My car was in the shop and not done, so I needed to extend my rental. I called them and explained it to them, they said I just needed to come in and sign an extension. I go in with my three year old to sign this extension and they tell me that they aren’t extending it and I need to leave the car there. I didn’t have another vehicle or a ride, I hadn’t filled the car up with fuel or emptied my stuff. I told them all of this and that I needed to keep the car, they called the cops and told them I was trying to steal the car. I’m the meantime (I gave them the keys already) they had pulled the vehicle into their shop so I “couldn’t steal it”. Well, long story short the officers were super nice and gave me a ride to my house. When hertz gathered all of my stuff from their car and put it all into one big bag they included my full Cup of coffee in the bag and spilled it everywhere, they broke the screen on a laptop. They then charged me for not having the fuel full and for having a messy car.. it was absolutely awful!
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March 2023 by Hannah Kinsey
If I could give this place 0 stars I would. Hertz was so unhelpful, I was going to my brothers wedding in Florida and needed a rental van. I called days before to make sure I had everything I needed to get said rental. Never once was I told a credit check would occur on my debit card. My debit and credit card were both declined for a reason I have no idea why. I was told to call equifax because there was nothing more they could do for me. I offered any other alternative, including putting down cash, they declined me all together and turned me away. After scrambling for hours I found another car rental agency and was able to see MY ONLY BROTHER get married. I will not ever rent a car from here and would advise anyone DO NOT rent a car here. Enterprise was much more helpful and needed way less than Hertz.
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March 2023 by Mrs. Torres
I had a rental set up and I went there the day that I was supposed to pick it up and at the point of pick up they decided to mention that you need a $500 dollar deposit!! Ridiculous! Enterprise is $200. Needless to say I ended up going down the street to enterprise.
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February 2023 by Sarah Hesbacker
Please listen to the other reviews. My dad showed up early for a rental and was refused. They treated my dad with such disrespect. I ended up being charged the no show fee (although they said they cancelled it on their end). I called and spoke to Shelley and she hung up on me without allowing me to explain the situation. Yes, I was upset but in no way shape or form was I disrespectful. I was appalled by her lack of empathy and customer service skills. I’m embarrassed for her and for your company.
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December 2022 by Mariela Barrera
I don’t understand how this company still has a license for Hertz based off these reviews alone. I just got an email telling me if I didn’t have an in state license or full coverage insurance that I would be turned away with no explanation. I am no stranger to car rentals and I have never heard of this. My reservation is for November 22nd and I received this notice the day before. I am so disappointed in Hertz for still working with Eagle.
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December 2022 by TIMOTHY LEE SPIGELMEYER JR
As a dual service military veteran, I went to reserve a vehicle on Veterans Day and was denied service, stating that I was on a do not rent list without evidence, proof or any truthful, legal or lawful reason!!! The Manager at the State College location proceeded to tell me that I was being held liable and responsible for the actions of someone else, an incident that I wasn't even involved in. Apparently these Hertz franchise locations just make up their own rules and have absolutely no idea what they are doing operating in Commerce!!! An absolute disgrace to this Nation and our People!!!
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November 2022 by TIMOTHY SPIGELMEYER
As a dual service military veteran, I went to reserve a vehicle on Veterans Day and was denied service, stating that I was on a do not rent list without evidence, proof or any truthful, legal or lawful reason!!! The Manager at the State College location proceeded to tell me that I was being held liable and responsible for the actions of someone else, an incident that I wasn't even involved in. Apparently these Hertz franchise locations just make up their own rules and have absolutely no idea what they are doing operating in Commerce!!! An absolute disgrace to this Nation and our People!!!
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November 2022 by Brittany Cunningham
Would not recommend horrible service they fail to let you know the reservation is only good for an hr you also have to have a major bank card it's just trash new enterprise for sure.
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November 2022 by Amanda
Waste of of my time, should’ve went to Enterprise. Just know that this Hertz doesn’t go by corporate policies that are available on the website. I made a reservation three days in advanced with my AAA membership. Received an email about insurance the day prior, I responded. Apparently, they won’t accept credit card rental insurance, that I’ve used just fine before with Enterprise, but this Hertz requires full insurance on their SUV’s. But instead of calling me, etc, they just emailed me back without this knowledge. So I wasted my time and gas to show up and be told “I emailed you back..” at 8am. Why not call me?It’s not her fault, but I wouldn’t waste your time dealing with such poor service and policies that conflict with that’s on their website.
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October 2022 by Sophie Damiano
I’ve rented from this place a few times with 0 issues, until my most recent time. I rented a vehicle for a business trip and after returning it (early and with a full tank) i was charged a $500 cleaning fee with 0 explanation. Absolutely no reason for this as i’ve never had an issue before, and only had adults from my company in the vehicle. I’ve called everyday for 2 weeks now, emailed, and left messages and nobody will call me back. Unacceptable business practices. I will NEVER rent from here again - there’s a reason the reviews are so terrible.
