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July 2023 by Nathan Feathers
I have a great dr and the nurses are great. The staff that answers call needs improvement though.
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January 2023 by Mary Ann Vaughn
Have a wonderful Dr. He takes his time with his patients and makes sure they understand everything.
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October 2022 by Zach Doll
Mainline Medical has been my doctor for 25 years. I recently switched to a female PCP. I wad told "I could see anyone in the practice." After two visits with my new PCP, I was informed that they are no longer allowed to schedule me a female physician. They would not provide any further information. As a result, I will be finding a new doctor's office because they have violated my patient rights.
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December 2021 by Gina H.
Would give 0 stars if I could. Staff is always very rude and every provider there doesn't seem to care about anything but their paycheck. They all rush in and out of your room barely listening to your problem. And if you do have to go here, make sure you in force all issues in one visit, they do no favors. I went for a kidney stone follow up and also had a cold; the provider said try to let it run its course but if I needed anything to call and he would send an antibiotic in. After being sick 4 weeks I called and was being asked to come back in. All they want is a co- pay from you. They do not care if you are well or being taken care of or taking care of yourself. No patient empathy here whatsoever.
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September 2021 by Yuki Kuran
They have you on hold forever. On hold 30 minutes just for someone to put you back on hold for another 30 min and not even help you. Wouldn’t recommend.
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August 2021 by Joseph Vandevander
I drove an hour to this place with my 4 year old and even though we’re both wearing masks and I’m fully vaccinated, they rudely threw us out as I was checking in. “Do you have anyone who can take her??” the nurse asks, popping up from around a corner. ? Yeah, let me pull a babysitter out of my a** right this second. ?
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June 2021 by Christine Hann
Had appointment for my 13 yr old daughter. Drive 45 minutes just to tell me I couldn't have my son(6) in the building, even though he had on a mask. I called that morning to double check the appt & never did anyone mention this. I do not have a sitter for my child, my husband works out of town and when I told the horrendous supervisor she yelled across the waiting room “what about grandparents?” They are all dead was my answer & she said well you will have to reschedule anyway. Wait, what? I tried to call and talk to someone and the girl I talked to “didnt know” who I could talk to that was above her. Really? Like the Dr but HORRIBLE and RUDE staff that doesn't care about your situation. If you have a family, I would go elsewhere....
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November 2020 by Sarah Fouse
I saw Dr. Edgel from 15-18 and she was horrendous. Instead of identifying my PCOS and hormone imbalance she shamed me when I suggested trying birth control. She also prescribed me an antidepressant and I had a terrible reaction to. When I called her office about the intense paranoia that was occurring she actually told me to keep taking the meds. Such a pompous self righteous attitude for someone with such a disregard about someones life.
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July 2020 by Melanie Ridenour
Clinical staff is snarky and rude. They act as if they have no time for you when you call in with concerns. I am a nurse and have never given patients or family this treatment. Truly disappointing.
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July 2020 by Sharon A. Adams
very friendly staffing and Drs that really seam to care
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July 2020 by Karen Creamer
Dr. Edgell is the best. She always takes her time and listens. She cares, that's rare these days.
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May 2020 by YorkPa
Extremely poor front desk communication skills. How is it possible this place stays open? I will Never try contact them again to try and schedule appointment.
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May 2020 by Wenjun Sun
0 star if I can give just put me on hold for minutes and a different person answered and asked me the same question and hung up my call without saying anything. Good job, very good!
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May 2020 by Kallynn Ryen
Cant believe the amount of rudeness I got from the nurses. And I definitely didn’t appreciate being charged twice for a billing mistake they made. I personally find it a bit weird charging me the minute I come in for my appointment I scheduled a week ago (and having to wait in the waiting room for 30mins ..there was only two people in the waiting room!) then them saying “oh yeah ..you owe us this because we forgot to put on your bill and forgot to tell you that wasn’t included in you physical”. Also think its a bit unprofessional to make extra comments about things especially when you have idea how rude and hurtful it could be. I had told the nurse that was giving my P.P.D test I couldn't look because it made me nauseous. She decided to make an extra comment about how I basically need to get over it because of the career I told her I would be doing this year and acted as if I was being a complete inconvenience to her. The only nurse that was nice was the front desk lady Tammy. After I get everything I need in the next couple days I will no longer be returning due to the unprofessionalism I received.
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September 2019 by Kallynn R.
Cant believe the amount of rudeness I got from the nurses. And I definitely didn't appreciate being charged twice for a billing mistake they made. I personally find it a bit weird charging me the minute I come in for my appointment I scheduled a week ago (and having to wait in the waiting room for 30mins ..there was only two people in the waiting room!) then them saying "oh yeah ..you owe us this because we forgot to put on your bill and forgot to tell you that wasn't included in you physical". Also think its a bit unprofessional to make extra comments about things especially when you have idea how rude and hurtful it could be. I had told the nurse that was giving my P.P.D test I couldn't look because it made me nauseous. She decided to make an extra comment about how I basically need to get over it because of the career I told her I would be doing this year and acted as if I was being a complete inconvenience to her. The only nurse that was nice was the front desk lady Tammy. After I get everything I need in the next couple days I will no longer be returning due to the unprofessionalism I received.
