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March 2024 by Ryan Claycomb
After using S&T for over 14 years, we received a loan check from Lendmark towards a camper we wanted to purchase the next day. This branch refused to clear the check and said we would have to wait over a week because we have had a few overdrafts in the past. So basically they were punishing us. After trying to ask for the manager several times and explaining to the teller this is a huge loan company and having the loan company verify the check they still refused to clear it. Thankfully we also had an account with First Commonwealth. (We have only been with them for less than a year). They cleared the check immediately.S&T also lied to us at first giving us several excuses as to why they wouldn't clear the check.This is not how you treat long term customers, especially if you have the power to override it knowing darn well it was from a loan company and it would clear. They were clearly Punishing us.I would not recommend this particular branch to anyone and we plan to close our account with S+T completely unless there is a true apology for this behavior.As a small business owner I override my own policies all of the time because I understand the relationship with my customers is number 1. Without my customers I have no business.S&T used to be a mom and pop. Apparently they got too big and do not understand the value of relationships anymore.
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June 2023 by Ngatu
They insist they have great paperless solutions, mobile banking, etc….but the truth is their app and mobile banking suck. It’s 2023 - not 2005, and that’s exactly what banking here feels like. The way they do things doesn’t make sense. Deposited a check drawn from reliance bank - it posted to my account in an hour. Deposited a check from S&T - yeah a check drawn from their own bank - and it’s been 2 days and it still hasn’t posted to my account. They’re not the worst bank - the staff is super friendly, but i would look elsewhere as you’re limited with ATM’s and locations in Central, PA, or if you value getting things done quickly. Nothing is fast or efficient here.
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February 2022 by Quintin Dziabo
Went to get a reconstruction loan in aug 2021. The guy doing our loan got fired right before we were suppose to close dec 3rd 2021. Karen took over our loan and it's been a nightmare ever since. She's so unorganized and has no clue what's going on.. "told us we still owed money on a house we sold in August 2021" then we had to start the process all over again.. (bank statements, paystubs, w2's ect). she Asked me to bring in w2's a day ,so I did made a special trip down, too only have her tell me she didn't need them now.. it's now middle of January (18) and we still haven't closed.. it's been the biggest ***show ever!! We both have excellent credit and both make around 100k a year.. Now we are going elsewhere!! Fed up with lack Of communication and the urge to close our 260k loan.. I Would give them a 0 star if I could!! Thanks for wasting 6 months of our time and lives while we made living arrangements elsewhere as construction was suppose to start already.. I will never deal with "Karen" or s&t bank AGAIN!! Closing all my accounts I have with them!!They are what you call a true JOKE!!!
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October 2021 by Jennifer Potts
You take drivers license/i.d for reason ...anyone who is seeking to open account here just know if you pay anyone for anything with a check and they don't have an account here also. if you are not available to answer the phone when the person u paid is trying to cash their check then they are not getting paid until u have contacted the bank. in saying that independent contractors if u don't have an account with this bank then u might want to think about accepting a check from someone who writes off this bank
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August 2020 by Kenneth Long Sr
Friendly ,informed, staff. Great fraud "watchdog" protection services.
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October 2019 by Josh Daily
Possibly one of the worst experiences I’ve had with a bank. I wouldn’t recommend ever doing mobile deposit. Make a deposit 13 days ago and still don’t have my money. They are trying to tell me I might have to go and get a new check.
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September 2019 by John Horell
Andrew Snare provides awesome mortgage services. I’ve worked with Andrew on numerous occasions and he always does a great job.
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October 2018 by Steve Carper
Great Bank- We did our mortgage with Andrew Snare. He made everything simple! Thanks!
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August 2018 by JOBE MATULA
Great bank to deal with, great banking options, and great customer service!
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December 2015 by scott levan
If this is the branch that has the commercial loans there 1 agent sucks real bad ... don't do his job like he is suppose to and gets you in a big mess
