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August 2023 by Andy F.
I went to the Staples in Altoona, Pennsylvania, to use the self service copier machine. I had a gift card with a balance of $22.20, and I had the receipt to prove it. After making a few copies, the machine jammed, and I couldn't get anyone to help me. So, I switched to another copier, but it wouldn't let me use my gift card. I used a credit card just to finish my copying. Finally, I was then able to get someone to look at the first copier, because I wanted a receipt with my gift card balance. The manager at the store couldn't do that - even though it was an in-store transaction! And the gift card was showing a balance of zero, even though I had made only a few copies. Instead, the store gave me an 800 number to call. The first time I called, I got disconnected. When I called back, the customer service rep tried to refer me back to the store - even though the store referred me to this number! Finally, the rep called the store - confirming everything that I already explained to her - and yet she was unable to refund my gift card. She tried to give me a coupon instead. No thanks. So, I got screwed out of my remaining gift card balance (about $21) because the store couldn't give me a receipt, after I made a purchase in the store, on a copier that jammed (not my fault). And I got the run around after calling an 800 number, which I never would have had to do if the store had handled this the right way. Ridiculous!
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December 2021 by Scott Jackson
This staples is crap they wouldn’t stay open a minute later just to make one easy sale I will never come back here again I’ll go spend the on a printer/fax machine PS I always buy my office supplies here time to find a new place and quick!
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May 2021 by Amanda Koegler
I want to give a shout-out to Altoona Staples for being a HUGE help tonight. A very special picture got ruined and I needed a replacement ASAP. The staff (specifically Lauren) was so helpful and got me what I needed in less than an hour! I am extremely grateful!
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June 2020 by Michael J.
We are a business who uses many of the services and purchase a lot of business supplies on a weekly basis. Our experiences are always positive, the team has brought us items we need from stores in Indiana, Johnstown, and State College, PA. The GM and his team go above and beyond all the time! I will not name every one of the staff but they make us feel like family, accommodate and make anything that is wrong correct, honor and/or price match products, and include our small business in participation and promotion events. We highly recommend this Staples location!!!!
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March 2019 by Joshua Juda
Quick, quality and affordable service.
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June 2018 by Sharon Lee Hasselman-Ward
Disappointed that they were only accepting cash or checks. I had to put the item back since I only had my credit card with me.