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January 2024 by Joseph W.
Always great friendly service!!! Answers to every concern you may have, and did I say, an awesome Staff!!!! Keep up the GREAT WORK!!!!
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December 2023 by Keri Fels
It’s such a pleasure banking personally and commercially with New Alliance. Everytime we stop in, we are made to feel special. Thank you Syd, Mariia, & Tyler especially for being great people.
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December 2023 by Kathlee Carroll
Been there for years. Great service.
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December 2023 by Tonya Mention
I have belonged to this credit union for many years and when I tell you their professionalism and help with issues are great manager Jeff and Fenise at the ambridge pa branch are the best!!!
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August 2023 by Jennefer Bartholomew
Fast, efficient service from Jeff in commercial lending. HELOC loan originated in less than two weeks.
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March 2023 by Garry Lawson
The people at New alliance are great they help you with your problems
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January 2023 by Kendria May
Trying to get someone on the phone is hard. Some stuff are nicer than others
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December 2022 by daniel place
I believe they could get higher stars if they were actually customer oriented. Also I've been trying to call them for 3 days now and every single department doesn't pick up. I've even called their other brach... nothing.
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December 2022 by Revdr Gib
We are a small town, but the staff treats you with big city expertise. Everyone is friendly, kind, and welcoming. They will get you to your end goal. Love lives here!
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November 2022 by Lloyd Gorski
Every time I walked in there to do a transaction there was an issue. 1 person in there was very good and friendly. The rest of the staff there in my opinion is not very friendly, especially if you are out of town and still have an account there.
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March 2022 by Platinum Fire Productions
We are so glad that Christina L. told us about New Alliance Home Equity Loans. Their rates were 2% better than what we were previously looking at and were fixed instead of variable. This is going to save us a ton of money over the life of our loan! Christine G. took great care of us during the process. Everything moved quickly and easily. The whole Ambridge office was friendly and easy to work with. I would highly recommend.
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March 2022 by Karen Hannon
Love New Alliance Federal Credit Union -- fast, efficient, thoughtful and personalized service. I would like to thank Annaleah in particular for her knowledge and advice.
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December 2021 by AmbiDream Productions
I have been a member for years and love the hometown feel, Sydney always makes sure to take care of anything I need and goes above and beyond to get things done.
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October 2021 by Alan
On hold for 17 minutes while employee looked forad assistance with my call....Forgot my 11am Lobby Appt leaving me in rain at Walk Up window, Shorted my deposit by $20 verified by count of teller drawer, THEN tried to call at 10:30 New Years Eve and got message, Bank CLOSED, when open till noon, THEN spent 4 days trying to reach someone to help with On-Line Banking...getting NOTHING BUT VOICEMAIL Regardless of Option Selected.
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September 2021 by Greg Walko
I'm glad I moved to to New Alliance...good people.Only negative is trying to get through on phone.Special mention and shout out for teller Olivia!She has the rare gift of real connectivity with people, and you don't get the feeling that she's mailing it in when she speaks with you; it must come naturally. Olivia should lead a training course in customer relations. Without a doubt, she's at the very top of the list of best service people ever.
