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March 2024 by sandra celis
They sell excellent beauty products
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December 2023 by Sheri Minkoff
Lack of customer service and respect
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August 2023 by Ethan Ofosu
Sad to see racial profiling present when me and my girlfriend were just looking around. Didn’t even go to the register and there was a short white women with brown hair put into a bun who was an employee and constantly followed my girlfriend and I around the store while other costumers were left alone. We are both African American individuals and were completely saddened to see this. We left almost immediately because of the uncomfortable environment created by this woman. I do not recommend this store and will happily say there are other alternatives to a good makeup store.
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March 2023 by Sparkle Hill
Great staff, awesome products
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February 2023 by guten morgan
Didn’t interact with employees much like some other reviews but went in and looked around. This store has a great selection of high end skincare, beauty, and fragrance products while not being super crowded.
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October 2022 by Nicholas B.
I was helped by Anita in the Dr. Barbara Sturm department last week and she was wonderful. She was extremely personable and let me try many different products to see how they felt on my skin. Even after implying I most likely would not be purchasing any product that day she wrote me a whole list of what I had tried out and what she would recommend for me. Overall a really great experience.
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July 2022 by Lyn Adams
Had an off-putting encounter w/a pushy salesperson. If you don't have the 1 thing I came in for, which was blush, don't try to sell me everything "skin care related" just to make a sale. Smh
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May 2022 by Ginny L.
I was out of town for a wedding and came to Ellie for makeup and WOW I am so glad I did. She spent time getting to know me and my style, had me show her a picture of my dress and describe the jewelry. Then she worked her magic. 'Ellie suggested colors that I wouldn't normally try like bronze eyeshadow and if sh didn't nail it - perfect with the camel jumpsuit! She suggests different hues and blush and showed me how best apply it for the structure of my cheekbones and jade shape. The base color simply blends in perfectly but covers every flaw. Now Ellie warned me about a bold lip liner but again she was spot on - looked lovely with the bolder lipstick she applies. Finally eyeliner does not clump. I repeat, eyeliner does not clump and she matched it off my brows - a darker brown completing s natural but elegant look. So thrilled I purchased everything and went back to were we were staying and toast all my old pre-pandemic stuff. Call and make an appointment with Ellie in Ardmore, Pa - bet you'll be as thrilled as I was ‼‼
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April 2022 by Sarah Crane
The associates at this store are extraordinarily rude. They scowl at you and act like you're really putting them out by daring to speak to them. Made me feel super unwelcome.
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February 2022 by JEANNIE SEGUIN
SONJA & ELLIE are the most incredible and professional team. They have transformed the entire experience of going into blue mercury. I went in a few years ago and it was a stuffy and pretentious vibe but all if that has changed. They make makeup and skincare fun. They have a gorgeous selfie station ? and are so knowledgeable about any product available in the store. I will definitely be going back for all if my skincare/ makeup needs as long as they are there.
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January 2022 by Julie Shlisky Baxter
This place is hit or miss depending on who is working. I've had some really kind helpful advice and ended up with a moisturizer that really suited my needs. Alternatively, I've also had some of the most pretentious, unfriendly staff rant at me while asking a different employee a question. It's turned into quite a large enterprise owned by Macy's and quality has really taken a hit.
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December 2021 by Julie Heydeman
Very friendly and accommodating staff! Was looking for an olaplex trial kit that I couldn't find anywhere else and they had it.
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April 2021 by Only Love
I went to Suburban Square for the Farmers Market and Trader Joe’s and decided to walk down to the stationary store and then grab a Starbucks. I saw Blue Mercury across the street and reluctantly went in to get a last minute gift for my daughter for Easter. I will be the first to admit I used to shop here for many many years and stopped because I was not getting the best service and everyone was pushy, grumpy and impatient. The store is under new management and you can just tell that the entire vibe has changed! Everyone was so happy and helpful! It was very busy in the store when I walked in. I just started looking around and a brunette girl who I’ve never seen in the store before said hello and to look around and someone would be right with me. Moments later another brunette girl came over and asked if she could help me find anything. She didn’t rush me, made great suggestions without being pushy, and I ended up getting a few things for myself and my daughter. You could tell she just really loved her job and was genuine in her suggestions too. She offered to wrap my gift and even asked me if there was any other product in the store that I would like to try and she would make a sample for me. She then proceeded to make a few samples for me of things we talked about. Before leaving I asked what her name was, she told me (of course I forgot because my old lady memory is horrible) and then also pointed over to the other brunette girl and said her name and that she was the store manager and to come back and let them know what I thought of the samples. I hope this wasn’t just a one hit wonder! I am happy to start shopping here again regularly if this is the new normal!
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March 2021 by Christin Esposito
Best Bluemercury store with the most helpful, kind, caring, compassionate, and knowledgeable staff. Thank you for all of your help!
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March 2021 by Charlotte Brown
This is a great store to shop in! I went in last week and even though I didn’t make a purchase, they were so nice and gave me great service. They sent us home with some products to try that we were interested in and told us about a promotion starting this week so if we liked the samples we should come back! I’m going back to buy some products this week! Everyone in the store was super friendly. I have to admit I saw one of the reviews on here saying they were snobby and maybe not inclusive, but I can say that is definitely not true. The sales girl (I think she may have been a manager of some sort) wasn’t even phased that I didn’t want to make a purchase that day and I was welcomed and didn’t feel at all like I didn’t belong. Also, I went into Sephora after and it was night and day difference. Bluemercury is safely letting you test products and the store is beautiful, very clean and organized. In Sephora, they have someone at the door giving you all the rules before you go in and it’s not very welcoming. You can’t even try anything on your hand or a piece of paper. In Bluemercury I saw one of the sales girls actually putting makeup on a paper for a client to demonstrate.
