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March 2025 by Angel Caldwell
I had a very disappointing shopping experience at this store. I found several shirts and a matching skirt on clearance, all clearly marked with discounted prices. However, when I reached the register, the system wasn’t reflecting the clearance prices. In most stores, managers would honor the advertised price, but unfortunately, that was not the case here. The manager not only refused to honor the clearance price but also displayed a very unprofessional attitude. She rolled her eyes and insisted the items were full price. When I pointed out that there were several of the same shirt on the rack, she dismissed my concern, claiming it was a busy weekend and threw her hands up in frustration. This experience left me frustrated and dissatisfied with the level of customer service.
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November 2024 by Nina Salvucci
My aunt and uncle came to visit my family over the weekend and we decided to do some shopping. My aunt only speaks Spanish so my uncle usually translates for her but he decided to grab food instead of come inside of Francesca’s. Because of the language barrier it is hard to help my aunt find nice clothes so the manager Pam (if I’m remembering her name correctly) helped us out! It was a great experience and we were really grateful for her kindness.
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November 2024 by Audrey Blumer
This store is my favorite!! I love all the people that work there and they are all so friendly and welcoming. They assist me whenever I need and I adore coming to suburban square just so I can stop in Francesca’s!
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November 2024 by Saloni Shah
I had bad experience for returning my items I ordered online.
They hire staff that doesn’t know how to do return. Plus I went twice and their manager is always out of office or taking off. Idk Why do they even work. On the top of it they made me pay extra $5 for shipping it to them.
I would rather shop from somewhere else
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October 2024 by Kelly k
The manager of that store is rude to a shocking degree. I will never return to this location while she works there. Apparently I'm not alone in feeling that way...
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October 2024 by Neisha Kendrick
Ally and Pam were great.
Excellent customer service and fun experience. My daughter brought her homecoming outfit for high school 11th grade from here.
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October 2024 by Neisha Kendrick Long
Wonderful experience shopping here. Very chic latest fashion for the youth & my daughter loved it. Ally and Pam Gave us very professional customer service. They helped us answer our question. We received excellent customer service very nice and hospitable workers.
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August 2024 by Huihong Mei (Emily)
Literally the rudest employee :( the middle aged lady didn’t even greet or acknowledge me when i came in, the entire store felt really cold and uninviting. The employees folding and putting away clothes didn’t pay me any mind, overall felt really unwelcome in there. totally never coming back >:(
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July 2024 by Debbie Smith
I was walking the square and noticed the cute outfits in the window display. I have a trip coming up I was looking to do some shopping for and I was pleasantly surprised with my experience here! I was assisted by Pam and she helped me pick the perfect outfit for a great price!
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May 2024 by Kokub Bukhari
came out the store very unhappy. The blonde middle aged lady profiled us and told us to leave in a disgusting attitude in front of other customers. We weren’t even doing anything but trying to shop. Do better.
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March 2024 by Kimberley Imperiale
My new FAVORITE boutique! The merchandise speaks for itself. I rarely leave the house without a piece of jewelry or an item of clothing. The compliments always flow.
Pamela, Alyssa, and the rest of the staff are amazing fashion stylists and some of the most accommodating event partners I've ever worked with. ***I'll add photos of our beautiful 2023 VIP Holiday Shopping Spree soon. For now, just goooo!
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July 2023 by Grace Mohr
Employees were so kind and sweet. Had so many great products besides clothing and jewelry. Great place to shop!!
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June 2023 by Fire Fighter
I was currently on a Fire Training exercise trip in PA, decided to stop by this really cute store called Francesca’s to purchase some gifts for my daughter’s. The manager Ms Pamela & Assistant Ms Alyssa were so welcoming. First of all the store is beautifully decorated & organized. The customer experience was above & beyond, very helpful & knowledgeable. I will definitely be back again. Thank you ladies. My daughters are thrilled with the gifts.
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June 2023 by Amira Drayton
Very rude employees . Always . Walked in on multiple occasions and didn’t receive a greeting but today was the last straw when I walked in , spoke first and they continued to fold jeans and talk amongst themselves . As I walked out once realizing the rude energy an older Caucasian woman walked in and both employees greeted her with no issue . I spend a lot of money in this area and they will certainly never receive a dollar from me due to this nasty behavior .
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June 2023 by Meredith Marchese
Went to Francesca’s today and the new assistant manager, Alyssa, and manager, Pamela, were wonderful! They were so helpful (I was getting accessories for an upcoming bachelorette trip) as well as another customer. They both went out of their way to be kind and friendly. I’ve been to this location multiple times before and this time was especially positive thanks to them. :)
