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September 2022 by Wayne
I needed some help from a bathroom fixture and design company. Today I met Natalie at the LAVISH Showroom on Greenfield Avenue in Ardmore. She’s so knowledgeable and most importantly, empathetic and caring. In trying to solve a problem she stepped up and treated me as if I were family. She took every step possible with her extensive knowledge. A real gem especially compared to the competitors.It isn’t too often you receive such care.Service: Remodeling
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April 2022 by Roy North
I showed up on a weekday and they were closed. I called and left multiple voicemail messages that have not been returned for several days now. Moving on.
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March 2022 by Wayne Marks
I needed some help from a bathroom fixture and design company. Today I met Natalie at the LAVISH Showroom on Greenfield Avenue in Ardmore. She’s so knowledgeable and most importantly, empathetic and caring. In trying to solve a problem she stepped up and treated me as if I were family. She took every step possible with her extensive knowledge. A real gem especially compared to the competitors.It isn’t too often you receive such care.Service: Remodeling
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February 2022 by Margaret Storozynsky
My husband and I went to the showroom and found some faucet options for our kitchen. Natalie asked us to send her pictures of our current faucets and then she would order what we decided upon. I sent one email as she requested and we didn’t hear from her for two weeks. I sent one more and still did not hear from her. I ended up leaving her a message, and she still has not returned my call. It’s been two months and no follow up. I have no idea why she doesn’t want our business especially because we have bathrooms we are remodeling and would’ve used their store had she followed through. We are very disappointed and do not recommend this business to future customers. You deserve more especially when you plan on using their store for multiple purchases.
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November 2020 by Matthew Hirsch
I received great service from Natalie at Lavish and from Grant at US Supply. Our kitchen faucet broke and needed to be replaced urgently. I went to Lavish with photos of the old faucet and the sink and Natalie patiently found a comparable faucet - in stock. We needed a top quality, high durability faucet and they both found it and had it in the store. The price was very fair. The service was exceptional. Parking was a non-issue and everything was Covid-safe. Thanks Natalie and Grant!
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November 2020 by Glenn Fechner
What a garbage place. Staff extremely rude and their cheap junk is waaay overpriced. Be smart and stay far away from this rat trap.
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November 2020 by William Whittingham
Overpriced, rude staff, they mess up your order and you have to wait 4-5 months for merchandise to arrive. Do not shop here.
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December 2019 by Thomas W.
Do not go here. Overpriced merchandise, rude staff and I'm pretty sure they make all their money towing cars from their parking lot and charging $350 cash to reclaim them. We were legit customers here and they had us towed. Had to Uber home with our young kids and no car seats because of these monsters. I repeat, do NOT go here. Don't even park there!
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September 2019 by Barbara Cheyney
Were very friendly and helpful..lots of stuff to see! My plumber sent me there.
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September 2019 by Michelle McMillen
Wish I could give lavish 0 stars! I walked in and was not greeted by a single salesperson. I perused the showroom and eventually found someone helping another customer. I did not want to interrupt but after about 10 additional minutes I went over and politely asked if there was any other salespeople available. I was brushed off and told “someone is in the back but I’ll help you in a bit”. I waited awhile longer and the same associate went back to write up some information. In the meanwhile, I luckily found the customer she was helping and the CUSTOMER ended up being delightful, helpful and knowledgeable. We chatted for about 20 minutes before the associate returned to finish her order and the friend I had made politely requested someone help me. Another lady came out and said, “I can help but it has to be fast I have a 5:00 appointment so I only have a couple minutes”. I responded by inquiring if appointments were required and I was met with a long pause followed by “they’re preferred”. Needless to say I left. I wouldn’t give lavish my business if they were the last option in the world to purchase faucets. Horrible customer service, complete lack of professionalism and since I had so much time to shop around....an also less than impressive showroom and options. Steer clear!!!
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September 2019 by ROBERT GILES
THIS STORE CARRY SOME GREAT BATHROOM PRODUCTS. YOU SEE THINGS THERE YOU DON'T SEE IN ANY OTHER STORE.
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March 2019 by Michelle F.
Wish I could give lavish 0 stars! I walked in and was not greeted by a single salesperson. I perused the showroom and eventually found someone helping another customer. I did not want to interrupt but after about 10 additional minutes I went over and politely asked if there was any other salespeople available. I was brushed off and told "someone is in the back but I'll help you in a bit". I waited awhile longer and the same associate went back to write up some information. In the meanwhile, I luckily found the customer she was helping and the CUSTOMER ended up being delightful, helpful and knowledgeable. We chatted for about 20 minutes before the associate returned to finish her order and the friend I had made politely requested someone help me. Another lady came out and said, "I can help but it has to be fast I have a 5:00 appointment so I only have a couple minutes". I responded by inquiring if appointments were required and I was met with a long pause followed by "they're preferred". Needless to say I left. I wouldn't give lavish my business if they were the last option in the world to purchase faucets. Horrible customer service, complete lack of professionalism and since I had so much time to shop around....an also less than impressive showroom and options. Steer clear!!!
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December 2018 by J. Christopher E.
My plumber recommended this place. I have purchased a few things here. First time I communicated with a sales person over the phone and they emailed suggestions. Second time I was helped onsite. Staff very knowledgeable and helpful and great selection of bath and kitchen appliances and hardware. Showroom nicely organized. My only complaint is that the service department (where you to pick up your order) is difficult to contact (I can't find the phone number for the service department on the Lavish webpage), and the hours posted for the showroom DO NOT match the hours of the service department (so I thought I had until 5:00 pm to pick up a product but turns out that the service department closes 1/2 hour earlier so I wasted my time driving there). PLEASE create a more accurate webpage.
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September 2018 by Glenn Wood
Greatest showroom ever
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September 2018 by Mark Tarzwell
The greatest service imaginable, thank you Theresa.
