-
February 2024 by Min Chen
I purchased a black "keep the heat thermal long sleeve" shirt online on 1/6/2024. They use poor quality thread to sew this shirt, after I wore it 2-3 times, I found pilling all over the thread. The quality does not match the price tag. I asked in-store employee about this issue, he consulted the manager, the manager refused to resolve this issue, feel so disappointed and frustrated! I contacted the online associate, they helped me to return it. NO QUALITY PROMISE IN THIS STORE!
-
January 2024 by Maria Vasquez
I really love my favorite uncomfortable gym clothes.
-
October 2023 by Chris Biddle
I tried to do a quality assurance exchange and the manager said my 2.5yo abc pants were too old (says “store policy” is 12mo but online says has no such limit). I call KOP location and they say they honor up to 10yo pants. KOP was smooth with no questions asked about age. Picture is proof.This location’s artificially strict policy doesn’t represent Lululemon’s Quality Promise. The store needs to change it now.
-
September 2023 by Alanna Evens
Horrible Customer Service. This store is extremely crowded & small you feel like you’re walking into a box. The employees are scattered all around, you truly can’t tell between customers or employees. They have one employee in the dressing room named Talia, absolutely amazing. They have her running like a chicken with her head cut off to assist every single person while the others simply stand in place around with their hands folded. The customer service at the register. Horrible. They look at you with a straight face, never say hello, how are you, did you find everything, nothing just “what’s your email” ring you up, bye! The manager Nick. Horrible. He has the least amount of customer service & picks and chooses who he wants to service which explains the employees attitudes and lack of training. I hope this store does representing Lululemon and following the brand values. This store is very discriminating & has an extreme lack of customer service. I will never come back.
-
September 2023 by Nicole Hinterberger
Great store location convenient to my work. Molly helped me recently with sneaker sizing and online ordering. (They arrived promptly and I am in love with them — thanks Molly!!) Very patient with all of my questions. Staff is friendly and upbeat. Selection is good. Checkout is fast. Store is clean and organized. Good work lulu Ardmore!
-
August 2023 by Courtney Grandi
The inventory was very limited. Nice store and staff however.
-
July 2023 by R C.
I basically don't shop for clothes (I hate shopping but know what I like) - some of mine are 20 years old. But my daughters and wife buy me my favorite work pants (comfortable and neat looking) from Lululemon and I love them. Today I had to make a warranty claim on 2 pairs of pants and #Luis made the experience totally painless. Thank you Luis!!
-
December 2022 by Robert Battle
To say I love Lululemon is an understatement. Amazing quality and great customer service at this Ardmore location. Just further confirms my love for this company. All the sales associates are nice and very helpful. I am 6'8 so it is not easy helping me find what I need but they do every time. If you need quality, great looking active wear and business attire, you have to stop in Lululemon!!
-
November 2022 by Emma
Nice service! Love lulu, love this store!
-
September 2022 by Tommy D
My kid loves the place and judging from the other customers in there being so friendly and the staff being so polite and helpful we end up there alot. Whatever she wants but boy do the girls working here make it easy . Thank you
-
August 2022 by PL- C
Excellent clothing with fine fabrics and stylish.
-
March 2022 by Vic Smith
Nice store and the staff was very helpful and friendly. Their men's clothes are very nice as well.
-
December 2021 by Thomas Saint James
The employees there were awesome! And I got a pair of leggings for my partner for only $140 so that was great!
-
December 2021 by KGQ NYC
The store is small but sweet. The salespeople are helpful and friendly. The clothing is predictable but great quality and attractive designs. The Ardmore area is a very nice, calm, pleasant place to shop with good food options and upscale shopping.
-
November 2021 by Mike H.
Wow! I have never experienced such an unprofessional and rude retail store in my life. My daughter received a pair of leggings as a gift this week, and they were a little tight so she went to the store to make an exchange for one size larger. She presented her size 4 to the clerk and the lady pretentiously rolled her eyes and said, "Do you want to try a size 10!" My daughter brushed off her body shaming comments, tried the size 10 on (yes she actually Rudely gave her a size 10 to try on), and then exchanged her leggings for a size 6. Shameful behavior. She should be fired, or if this is the way this store strives to treat people they should be boycotted and shut down. There are plenty of other choices for stores that carry as good or better of a product at a more competitive price. And you can make your purchase without being verbally abused. Catty juvenile behavior.
