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November 2025 by john loeb
We purchased remote operated window shades 4 years ago from the Shade Store. After continuous daily use, one of the shades no longer fully closed. We called the Shade Store and Cathy Martin the Shade Store representative promptly scheduled and Adam and his assistant for a home visit. They repaired the shade mechanism and our shades now work perfectly. The two technicians arrived on time, were professional and customer oriented. This experience confirmed our decision to “splurge” on the high quality Shade Store products.
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November 2025 by Tatiana Scetinina
Wonderful overall experience with Cathy Martin! Thoughtful design recommendations, excellent product quality, and timely installation made the entire process a pleasure. Highly recommend.
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November 2025 by Matilde Schower
I’ve had the pleasure of working with The Shade Store many times to source shades for my clients, and their service has consistently been excellent. Cathy M. is courteous, professional, and ensures a smooth, pleasant experience from start to finish.
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November 2025 by William Flick
Cathy has been great to work with, very responsive and helpful. And each of the people that came to our house to measure and install were very polite, appreciative and easy to work with. Highly recommend!
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October 2025 by Maureen Donnelly
Cathy Martin is amazing! She is so knowledgeable about the products and has a keen eye! She takes all of the guess work out of the equation. You can feel confident that you will be completely satisfied with the end result. Would definitely recommend her services!!
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October 2025 by Carrie Patel
Great experience working with Amie C. of the Shade Store. She graciously guided us throughout our selection process offering multiple material options and price points to work within. Measurement and installation were smooth and we are so happy with the finished product!
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October 2025 by Alexandra Mozzone
The entire experience with the shade store is positive. From initial project planning, quotes, questions, the team is so responsive and helpful - we have worked with Amie on multiple rooms in our home now project by project and she is so helpful and flexible. The installation was so quick and clean. We can’t wait to keep updating the rest of our home with shade store.
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October 2025 by Rick76
We have completed three (3) projects with The Shade Store. Amie has been our sales/design consultant. Our Customer Experience (CX) has been exceptional throughout: Pre-sale (measurement, swatches, sales assistance/questions, quotes, etc.), order process, scheduling, delivery, installation, post-sale questions. We LOVE the product. It is exceptionally high quality and a pleasure to use (we have roller and motorized shades). The shades are beautiful aesthetically. We look forward to working with Amie on 'Project #4' sometime down the road and are confident it will be another great experience. HIGHLY RECOMMENDED!
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June 2025 by lucy faulconbridge
Terrible experience - don't go near this place. I'm actually shocked by how bad my experience was with this company. The blinds are expensive and not good quality, but worse than that, the customer service is very poor indeed. I ordered blinds for my daughter's bedroom back in early March of 2025. The first and second installation appointments were cancelled last minute on the day of the appointment with the excuse that the technician was sick. Then randomly in May I got a phone call saying the technician was on his way to install blinds on a day that I had not scheduled an appointment. On the third *scheduled* installation appointment, the technician arrived but found the blinds were the wrong width - they were too short for the windows, even though the company had measured the windows themselves! The technician also broke a photo frame in my daughter's bedroom and damaged the wooden frame of windowsill. We have just had the FOURTH scheduled appointment be cancelled last minute. This is not only so inconvenient (I moved my whole work schedule around to be home for the installation) but the end result if that I paid thousands of dollars 3 months ago for blinds that have yet to be installed. No one returns my emails or calls. It's an incredibly frustrating experience and frankly I would advise everyone to go elsewhere for their window treatments - do not waste your time and money. I honestly can't think of a worse customer experience.
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March 2025 by Bj Cerio
Love this store! Very professional. Cathy was nice and accommodating. Beautiful blinds!!
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February 2025 by Katie Samson
Cathy was wonderful to work with. The order was processed efficiently and the install was a breeze. They really go above and beyond.
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November 2024 by Jameel Rush
This process has been one of the worst customer service experiences I've had in some time (and I'm generally an easy going client). I've had people out over 5 times and I'm still looking at an incorrectly installed solar shade hanging by a cord 20 ft. in the air. The installation team has been great, but they've been sent out numerous times with incorrect parts, broken equipment, or given the wrong job. What's worst is that I have no idea who's job it is to ensure that this is handled properly and I get little to no response when reaching out. I honestly can't believe this experience with the cost of everything.
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March 2024 by Dan-Michelle Atkins
Michelle Knight in Ardmore store was great, responsive, and knowledgeable. The whole process was very easy and helpful. Setting up install was easy, and installer Adam was superb.
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March 2024 by Annet Davis
Excellent assistance with selecting product Michelle Knight is terrific
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March 2024 by Jess Mandeville
I had a wonderful experience working with Cathy at The Shade Store! She helped me choose the perfect fabric and her mockups were so helpful. Cathy really made sure that every detail was just right. I highly recommend working with her!
