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September 2023 by Tracey Avicolli
It's a pretty big store with all kinds of pet products, although it seems sometimes the cat department is lacking. I'd say prices are on the moderate to high side but it's close, convenient and clean.
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September 2023 by Christine Zaengle
I have been getting my dog food from there for years, prices have gone up. Their toys are way over priced.
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June 2023 by Joe Sellari
Excellent staff and a wide variety of pet supplies.
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May 2023 by Mike Zack
I was in the concord pet store Sunday 4/23/23 at 2:30 pm was there to purchase some pet food walking around the aisles there’s no tags on shelves after a few minutes I walked up to the counter and both girls were on their cell phones I believe there names were Ash and Angelea I asked them about the prices they said they’re tag machine wasn’t working that I would have to bring anything I want up for a price check not offering to come from behind the counter to help and at no time did they put their phone down this is poor customer service with this kind of service I will not recommend this store to anyone and I will be posting this around the area I don’t want to even give it a star but have to to post it
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March 2023 by Josiah Strickland
Friendly staff. Large selection. Always has whatever I'm looking for and more. Good place to browse toys as well as a very diverse selection of treats. This store is my go to and should be yours. Haven't found a pet store that compared.
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March 2023 by Kathleen M.
The child like cashiers behind the desk we're less than helpful...acting like I am a bother by just buying something. I stopped coming here years ago...thought I'd try it again....mistake...do not go an spend your money here !!
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January 2023 by Suzanne Woods
Professional employees make us feel like family!
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November 2022 by Tashi Tayto
This is not my regular concord pet food i send my dad to, but it could be. Five barks.
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September 2022 by George Taylor
I will have a hard time giving any retail store 5 stars. That said I find the Concord chain overall to be solid.
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July 2022 by Pat Deery
Good variety, helpful , enjoyed senior discount.
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June 2022 by P B
I am usually able to find what I need here, however sales staff doesn’t seem very knowledgeable or customer oriented. I asked a simple question, what is the age for your advertised senior discount? None of the employees knew. Nor did they offer to find out.
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June 2022 by Lisa Clark
Great customer service...I was doing an Instacart and the staff was so helpful...And they had a good variety of ferret food which is hard to find in the bigger chains...Love this Pet store...
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May 2022 by Joyce Bennish
New manager in the store. She was very friendly and informative. Store is huge clean well lit and animal friendly. Great experience.
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April 2022 by josh warwick
Lazy Sales Staff; Unresponsive Management.My dogs’ food is normally in stock at Concord Pet of Aston, but on this occasion they were out. No big deal. I asked when it would be in stock again and was told by the end of the week. Great, I’ll be back. At the end of the week, I made the trip back to the store but the food had not been restocked. I was promised it would be in by early the following week. I went to the store again the following week only to discover the food still had not been restocked. When I asked to speak to a manager, the sales associate sort of shrugged and said he would pass my message along, but no one ever reached out.I appreciate that stuff happens from time to time, especially now given supply chain issues as a result of the pandemic, so a few months later, when I was running low on dog food again, I thought I’d give Concord Pet of Aston the benefit of the doubt and try again. I went to the store and spoke directly with the same sales associate from before and physically provided my contact information, in hopes of getting ahold of someone in management. I was trying to find out whether this brand of food would be restocked, or if, for some reason, the store had decided not to carry it anymore. Once again, zero response from anyone at Concord Pet of Aston.I even went so far as to call the manufacturer who assured me Concord Pet of Aston still receives a large quantity of this brand of food. So, what’s the problem?Like I said, I get that things happen, but this is too consistent of an issue to simply be a mistake. I’m very disappointed and frustrated with the lack of service and support from Concord Pet of Aston and will no longer be buying pet supplies here.
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January 2022 by Carol Watkins
Seem to be low on quite a bit but that could be covid. Employees are nice, but keep an eye out expired food on shelf.
