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August 2023 by bryan g.
The worst pharmacy in the planet.rude pharmacy techs and incompetent pharmacists. The store harms really nice people. It is just the pharmacy ..nasty people
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July 2023 by B C.
There's always an issue with getting refills from the doctor, sometimes getting notified of refills and oftentimes not. I'd say 7 out 10 time the pharmacy person on the phone is rude, not willing to do one step further and rushes me off the phone. I've experienced more help and courtesy at the window. I miss living closer to the Media CVS, never had a problem with them.
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May 2023 by Teresa F.
I am finally quitting on the CVS at 5020 Pennell Rd, Aston (next to Urgent Care). The hours that the pharmacy is open are lousy. Also, they close at lunch time DAILY - the time when most of us can run out to pick up our scripts. They spend 10 minutes searching through multiple bins for your scripts EVERY TIME. Are the bins random? There has got to be a better way. I almost always run into a problem. Today, I went to pick up a script. I called in advance and got the recording that it was available until May 24. The counter person looked for it. Not there. Then told me that the prescriber's license had run out and I would have to get another doc to write my script. I am like....why didn't anyone call me? I got the message that it was here, so I came to get it. So, after I left, I called to find out the prescriber's name (there are several providers at the same office). I get the message that my script is ready for me to pick up. I stayed on the line to speak to a person. 10 minute wait ???. Person answers. I could barely hear the person and they were NOT personable. Don't go to work if you can't be personable. I asked to speak to someone in charge. I am assuming it was the pharmacist - who was personable, but cannot give me a reason as to why no one called me when I called in the script and why no one called me when the problem was fixed. This was my last experience with this place. Wish me luck with my next CVS.
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May 2023 by Rebecca A.
The last 4 times I've been here to pick up prescriptions for my kids, they haven't been ready. Doctors office had called things in hours before and still not ready. They allow you to wait but have no chairs because they reserve them for vaccination patients. Just overall extremely inconvenient
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January 2022 by Bryan K.
I just moved to this area and had one of the best CVS's where I lived. Going to the Aston CVS has been a nightmare. This store is probably the worst CVS I have ever experienced. Going to the pharmacy has been a nightmare they are slow and incompetent. The pharmacist will never do an override with the insurance and just let people runout of medicine. It would be nice to get a phone call about a medicine that was denied by the pharmacy but never once did they contacted me. I ended up switching to the Rite Aid down the street and couldn't be happier
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December 2021 by Vinod K.
This is by far the worst CVS ever. Utterly bad customer service. Ridiculously long waits. No courtesy to return calls or help with prescription refills. Stupidest updates around hours of operation. I wish I can give zero stars.
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June 2021 by Deb G.
Let me tell you about the pharmacist Kim who is by far the rudest person . My daughter who uses Flonase ran out and there's the littlest amount left in it . Her dr called in a refill and they said she was too soon . I said that's impossible bc I am following the directions 1 spray each nostril a day . She's goes well I use the same and there's no way . Listen lady I don't care what you're using . Contact the ins for an over ride . She said bye and quickly hung up .
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December 2019 by Quiana A.
Scott is so kind. He knows how to make his job fun and how to make a boring trip to CVS a little fun!
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October 2019 by R. S.
Ignorant and unhelpful staff; especially the heavy set Caucasian male with the dyed hair. The large man of Middle-eastern descent was a pretty confused individual too but I have not seen him in a while. I can write a book related to all of the mishaps at this place, but in the last experience, CVS gave me a partial dose for my prescription without ever mentioning it. When I got home I noticed they gave me a quarter of the medication. I had to drive all the way back to hear the heavy-set kid mentioned above answer all my questions with, "I have no idea." After several minutes he told me my script has been on back order for months. I asked if he knows when it will come in to which he replied his favorite answer, "I have no idea." I asked if I can receive an alert when the medication arrives and his reply was "No." I am now stuck with a partial script and they used my prescription to give it to me, so now I have to look for another pharmacy and hope that my doctor will call in another prescription.
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September 2019 by Lewis S.
Every once in a while will stop in here. Never really any complaints. People working the check out have been helpful
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March 2019 by Carrie P.
Just moved around here a month ago, and trying to get use to the new area. My other CVS was 24 hrs. so it made for a lesser wait times for just about anything you went for. Maybe its me but it seems the pharmacy techs are very stressed out and seem rushed all the time. Just being new I don't know if this is normal for this store or just this time of year ? Maybe it will change later ? We shall see.
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November 2017 by Ed R.
A passport photo has strict requirements. For example, the length of the face can be no longer than 1.375 inches. Because I thought it would be easy and quick, I came here to get the job done. I enjoyed my interaction with the staff members, but after I got home I discovered the length of my face was 1.625 inches. That wasn't going to work. I went back there. They took my photo again. The new photo has some slight shadowing, which is not allowed. The images were also not quite centered, which is another requirement. Hopefully the passport processor who handles my renewal will be in a good mood. Fingers crossed. In conclusion: the bottom line is you cannot trust them to produce a photo that meets the exact U.S. passport photo requirements. You have to verify they are doing the job the right way.