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March 2024 by SUBURBAN ORAL SURGERY
I don't know if it's me, or if it's every CVS Pharmacy, but everyone i go to is a joke. The employees are rude, like to the point where its uncomfortable. Do they EVER smile? They seriously will have you wait in line and then shut the door/window after you wait in the drive thru, its almost like the employee WAITED til 5 to give the car in front of us her scripts so she didnt have to wait on us. Exactly at 5 I was just at the this one and we were waiting in line in the drive through.For 15 min And it was almost like the girl that was waiting on the person in front of me. Waited till 5 o'clock to serve her her order. And then totally put the screen up so we couldn't be seen. And we were waiting in line for 15minutes. We even told her weve been waiting shIe could of cared less. IT's a disgrace. I will be moving my scripts to another place and with my whole family its about 15 scripts a month so their loss. Don't bother going there you'll just get frustrated and annoyed. Oh and don't try to call, and if you do put aside about an hour to hold.
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February 2024 by Step Ahead
Not happy with the service in the pharmacy whatsoever for many reasons! Hence will be looking for a new one. Go somewhere else.
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January 2024 by Vicky Speir
You’re not going to receive any help here they will have you jump through every single hoop to not help you
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January 2024 by Bob Seiple
Just over at the CVS I was using a line for regular check out. I was asked me to use a self check out I said I’m trying to save peoples jobs by using a regular check out. She said I’m making l more difficult for not using a regular cashier instead of a self check out.What is this world coming to people in the CVS arguing with you I’m trying to help them out and they seem to be argumentative. Well I will not be back to the CVS ever again.
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December 2023 by Bizarro Jane
I can’t believe how much this pharmacy has gone down hill. My question is what is going on? What kind of incompetent staff are they hiring? My whole family has been using this CVS for years and now I’m starting to come to the conclusion that it’s time to switch pharmacies. There are some decent CVS pharmacies but unfortunately the Aston one isn’t. It’s a shame because I remember having a wonderful relationship with the previous staff but I think they’re all gone. Now it’s like going to a fast food restaurant, with a bunch of irresponsible kids who don’t care if they screw up your order. They even look and behave like a bunch of teenagers even to the point of not taking responsibility for their actions.They get defensive if questioned about any mishaps or shift blame on others even other CVS pharmacies. This unprofessional and immature behavior in pharmacy staff is unacceptable and I don’t feel safe having them handle my family and I’s medications.
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November 2023 by Michelle Kelly
Horrible service at the pharmacy! Doctor sent over prescription, pharmacy kept saying they didn’t receive, phone tag between the doctor to confirm CVS had verified prescription hours before! Finally give me the new medication for my 5 week old with absolutely no drug information, my receipt was longer than the instructions! I called to speak with the pharmacist and expressed my concern that drug information was not provided for a 5 week old!! He responded, that’s all your doctor wrote. Excuse me?! You are the dispensing pharmacist and have an obligation to ensure patient understands drug. They are way too absent minded at this location, I will not be returning.
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November 2023 by Rob Lash
The pharmacy is useless. It’s so bad. This place used to be the best, but they hire the absolute worst people they can find. Being short staffed isn’t their issue it’s the terrible, rude, lazy, inefficient people they hire. Don’t go here. Transfer your prescriptions anywhere else. The store is fine it’s just the pharmacy that should be totally overhauled. Fire them all and just start over.
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November 2023 by Lauren Chajkowski
I have called 5 times over the past week to ask a question for the pharmacy. Every time it's at least 20+ minutes of waiting on the phone only to be hung up on. I am actually on hold now it's been 25 minutes now. Wish me luck!
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October 2023 by Danielle Cullen
They are scammers. They run your insurance and charge it then tell you they never got the prescription from your doctor. They are stealing funds from your insurance and processing fake claims
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October 2023 by Evelyn Kinard
The smell of mold and mildew is so strong that it even comes through the drive through window. No one ever answers the phone in the pharmacy. I've had prescriptions canceled with no explanation, and there have been times where I've paid online through the app for prescriptions and when I get there to pick them up I'm told they don't have the script. Expired scripts have been fillled even when they have been told numerous times we dont use it anymore. Very poor service.
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September 2023 by Dina Maria Myers
This has to be the worst pharmacy that I have ever witnessed. Long wait just to pick up. Automatic refill never works. They actually filled an expired prescription and never alerted anyone. I only use this pharmacy because of my mothers insurance. Hopefully when she renews her medical she can get away from this crazy unprofessional place. I use Walgreens myself and at least they are organized and have amazing customer service. Warning to anyone this place is toxic switch pharmacies if you can
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August 2023 by Anitrea Randolph
I was there yesterday but didn't realize that they gave me a prescription that I'm severely allergic to. When I told the short older lady with long black hair wearing glasses that they gave me a prescription that I'm allergic to she caught an attitude! That allergy has been in my medical records for years! Her attitude was so horrible that I'm switching phamacies.
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August 2023 by Mo
The Cashier pocketed my money from me when I reloaded my card and the manager “couldn’t do anything about it “
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July 2023 by shane reed
Zach was very helpful and friendly, nice store.
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July 2023 by Ashley Nicole
I enjoy shopping at this CVS but I have to say the pharmacy is not my favorite. Every 3 months I have to pickup a re-fill for my prescription. Every time I go they are always so disorganized and take forever to find my medication. Today, they couldn’t even find it and had to make it on the spot, even after I got a confirmation text that it was ready. I was waiting forever while the person working register looked for it, and didn’t even get an apology for how long it took. I will be switching pharmacy’s. I am very unhappy.
