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August 2023 by T M.
This branch is a joke. Terrible service. incompetent bankers. Cannot get a simple thing done to add beneficiaries. Cannot contact anyone at the branch. When I contact the 800 number I get disconnected when they try to transfer me. Time for a new bank.
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June 2022 by Kenny H.
I have been a WF customer since 2019. I needed a certified check or money order so I went to the Aston branch and was waited on by the teller with the dirty blonde hair. She told me that the fee for a certified check is $10 and the fee for a money order is $5. I told her the fees are extreme and that I should be entitled to either for free as a WF customer. I asked her to speak to a manager but she refused saying that the manager was with a customer. We could both see at least one other customer waiting to see the manager yet she still told me to have a seat and talk to the manager. She could have called or interrupted the manager and asked what would have been a quick question but it was obviously too much trouble for her to do so. Her only answer was to have me wait for who knows how long. And while I am having this discussion the other teller, so ignorant, is staring at me and listening in on our conversation the whole time. Terrible customer service and a terrible experience. Not nice or friendly people and obviously! I will never set foot in that place again!
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February 2014 by Valerie S.
Not the easiest access to this branch, but it's okay...
