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November 2023 by Mark P.
Eight people in line and a 10 minute wait? Poor customer service. Staff your store appropriately!
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August 2023 by James P.
Went to get my passport photo and received immediate service. The young lady was pleasant and efficient. Would give 5 stars but pharmacy is the worse.
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May 2023 by Bob S.
First, there is no internet in the store. So forget about Instacart. Won't work and you won't get any help from store employees. The worst customer service I've ever seen. Prices are outrageous. I hate this store. The end.
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November 2022 by Jane A.
This is the worst CVS ever!! I've called abs been on hold for over 30 minutes I got tired and hung up. On site is just as horrible!! I came to pick up 2 scripts that were ready and have been waiting over 30 minutes.The drive through is only used for Covid testing !!! To pick up your script you need to come inside. I have a disability !!! Come on CVS hire staff for this location !!! Or let's hope a Rite Aid moves on down the road. I do not recommend this Pharmacy because they are short staffed !!! This is not the employees fault ...Cooperate get your ducks on a row!!I had to give a star or it would not post.
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August 2022 by David S.
This pharmacy doesn't provide even basic services. They will not answer the phone for days or weeks on end, they will close down the drive-through frequently because they are understaffed, really the worst pharmacy I have ever been to. I am changing to a new pharmacy.
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July 2022 by Carrie A.
This pharmacy used to be fine, but for the past year, the staff seem overwhelmed and unable to keep up. Prescriptions are rarely ready in a reasonable amount of time. If my doctor calls something in and I go to pick it up later that day or the following day, it's rarely ready. I've already waited two days to pick something up only to be told it's still not ready and will be an hour. I'd stood at the counter for 10 minutes waiting for someone to ever acknowledge that I'm there, even with multiple people working.
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July 2022 by Steve B.
AVOID. The "pharmacy technicians" (aka, people with no aim in their life and just needed some job.. like real estate agents and car salespeople) are CONSTANTLY negligent and consistently late on fulfilling scripts.
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July 2022 by Heather S.
This is the only cvs that Has their shelf's mostly empty. Whoever does the ordering shouldn't be. I get supply chain shortage but doesn't seem other stores have issue. Collegeville now on instead of wasting my time with a store that never has anything. Lots of horrible reviews. Doesn't seem store cares.
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March 2022 by Kathleen M.
I had covid test scheduled and no pharmacist showed up for work! Seriously worst pharmacy ever!
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November 2021 by Brianna S.
So frustrating picking up medicine from here. It's never ready, it's always a 20min wait. If my medicine was called in days ahead it should be filled and waiting for me to pick it up.
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September 2021 by Sellano R.
Multiple biohazards! Filth beyond imagination! Literally! While at this specific CVS on Egypt Road in Audubon, I asked to use the restroom. Shocking and disgusting! I had to pass through an employee break room that was filthy with burned, spoiled - uneaten food on the counters and the table. Also, someone had pulled off and tossed disposable gloves on the table. (Legitimate biohazard!) Then, into the bathroom. The toilet bowl perimeter was covered in excrement - clearly there a long time. I saw that used paper towels had been thrown on the floor - with more used, dirty disposable gloves. (More biohazards.) As a retired pharmacist (PA RPh), I was in disbelief. What kind of managers allows this? What sort of manager doesn't guide staff on proper disposal of used medical items, like gloves. And what kind of store, let alone a pharmacy, does not spend the time or money to clean its restroom? It was clear that this was not a bad day. Instead, it was painfully obvious that all of these situations had been going on for a long time! I just read all the reviews about bad service at this specific CVS. It's like a restaurant with bad service. You don't want to see what goes on in the kitchen. But this is far worse. It's where families - children - go for wellness items, trusting this Egypt Road CVS to be a clean, safe environment. Just the opposite! How horrific is this?
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October 2020 by Wayne J.
The pharmacy assistants at this CVS are horrible. One frequently gives us inaccurate infuriation. What a shame it is?,?
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August 2020 by Richard A.
This pharm has screwed up several scripts now. My docs office has to call to straighten them out. Example: a space was missing, so they blew it off.Also the drive-up is often 1/2 hour or more due to inadequate staffing and poor microphone/speaker communication set up they don't fix
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November 2019 by Chris M.
Does what I need it to do. Not their fault prescription drugs are regulated and other reviewers are impatient.
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October 2019 by Kelly L.
Worst cvs ever!!! Pharmacy specific: You will sit in the drive thru for 25 min. Every time I come here they are so rude. They move in slow motion or they will be talking amongst themselves about personal things never asking you if you need help. Switching stores or getting deliver service.
