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March 2024 by kira p
Make sure you check the insides of your rental before leaving. I made the mistake of not checking the inside before leaving. The rental I had smelled awful. It had something spilled on the back seats all across. I had to clean the rental it was an unpleasant experience.
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February 2024 by shante jackson
Mostly all cars have some type of problem in which you have to get it towed. Stay away from this location
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February 2024 by ME Jackson
Everything was fine. I gave 4 stars because that’s my overall review for Avis but the service was excellent. The young man Omar gets a 5 star for customer service and assistance with the rental.
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January 2024 by Marcus Greene
This was my first time Renting with Avis, and let me say I was super surprised. The rental process was easy, the hold on my credit card was less than other companies, and the staff at both the locations I used weren't just helpful they were friendly. No one seemed like they hated their job or didn't want to be there. Outstanding customer services. They took the extra time to help a newbie like myself. Even the gentleman that walked me to my car and did the 360 walk through with me, was super friendly helpful and knowledgeable. I have rented cars and had memberships at a number of other rental companies and this was by far the best experience I have had. Avis has changed my perception about rental car companies. I have found the only place I will ever rent from again.
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October 2023 by Christine McConnell
staff was very friendly, knowledgeable and efficient, esp Jeff and Mya (hope spelling is correct). compared to my prior experience w enterprise on township line in havertown, they were TERRIBLE. they gave me an suv that shouldn’t have been rented out, tgen ACCUSED me of damage that i did not do, THEN left me STRANDED with no car. GO TO BUDGET/AVIS not ENTERPRISE on township line!!!!
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October 2023 by Margaret Zaleska
Great experience! Very professional service. Clean car
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October 2023 by Yochanan Eskenazi
Courteous and helpful staff made my dropping off a one-way rental a pleasant experience. Thank you!
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October 2023 by Anita Tart
Luke and the rest of the entire staff are friendly, professional, respectful, and helpful getting me through the rental process quickly with no long wait times at all. Every time I’m in Philadelphia I rent only from the Bala Cynwyd location at 1 Belmont Ave.
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August 2023 by Rosemary Wilson
I like the experience renting from Avis but didn't like the car it was supposed to have been a upgrade but wasn't, smelled like cigarettes didn't smell clean
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July 2023 by Telly Jenkins
Smooth transaction as usual. Especially with using the online services offered. Just top off and drop off when done. Keep it clean and take all your things. Be prepared to be delayed by customers that have a lot questions and conversation they should've addressed through the customer service call center instead waiting until they pick up the car and wanna discuss things that have no relevance.
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July 2023 by Johnny P
I have been an Avis Preferred member for over 16 years. I normally rent vehicles through the Philly International location, however this time I rented through the Bala Cynwyd location where I received excellent service.The man at the desk was awesome!
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July 2023 by Dave Wise
I leveraged Avis for a recent trip to JFK, 1 way travel to and from. During my experience with the Avis location in Kulpsville, PA I had the pleasure of meeting Mark E. He was the customer support rep that checked me in and out on both occassions. He was very helful and provided guidance on the vehicle. When I returned 3 weeks later, Mark greeted me and recalled meeting me previously. That is not common in todays fast paced society, i really liked the greeting and support from Mark. I will continue to use this location. I was formerly leveraging anothe Avis location.
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June 2023 by Gurvinder Jhamb
Amazing experience! Did the return in no time. Luke, at the front desk was very efficient and quick. He inspected the car and gave the return receipt just in few minutes.
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June 2023 by Carol Milano
Good customer service, nice car, easy pick up and drop off.
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May 2023 by Hunter Steelman
This location is spectacular (Bala Cynwyd). The manager here makes my weekly pick up fast and easy and I’m on the road ASAP. He is personable, respectful and professional. I don’t usually write reviews but I can’t let him go unrecognized.