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March 2024 by Emily M.
Excellent customer service with Paulette in the Cosmetics Department. She was knowledgeable and helpful while patiently answering all of my questions. She never tried to cajole me into buying anything, but I ended up making a purchase I felt great about! I was also interested in shoes, and she personally took me upstairs to the shoe department and handed me off to her equally professional and friendly colleagues. Overall, it was an excellent shopping experience!
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February 2024 by ellee s.
Great store. The store in Bala Cynwyd is wonderful. I bought cosmetics and the store was so helpful. I will always take the time to purchase products from Saks. It is a pleasure to shop in this store.
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February 2024 by Cashae Star
For a variety of everything. You love it awesome shopping experience!
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February 2024 by Jude Nix
Jan 6 @ 12:10p, I went to the men’s shoe department. There were a few guests and two sales reps having a conversation. Neither greeted me or asked if they could assist me. I asked for help. The shorter rep with long hair and lots of rings responded. They did not have the shoe I wanted. As we were setting up the order, he abruptly stopped to assist another guest. He got the guest a belt and took him to the dressing room. He asked me to wait. After 5 minutes and no one else offering assistance, I left. This is very poor customer service. Very disappointed!
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February 2024 by Prada Moisi
Super rude woman working upstairs in Women’s department. At 5:50pm I was just finishing up browsing some sweaters and she came over and said, “our registers are closing in 2 minutes so you won’t have time to try them on.” I never even indicated I was going try them on as I’d already purchased beauty products downstairs. I will not be back to this location after this unnecessarily rude encounter. Those working at the Saks location in NYC are so much friendlier, engaged and more professional.
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February 2024 by Mudgil EyeAssociates
Great store, unfortunately not very very busy. I hope it sticks around. It’s an iconic landmark.
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February 2024 by Lola “Cappy” Khan
Saks is Saks. Good place to grab some luxury items.
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February 2024 by oof epic
authentic designer on sale will purchase from saks again
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February 2024 by tysheed devore
I went to the store yesterday to purchase some cologne they swiped three different of my debit cards and they told me all of my cards declined but when I checked my account they actually took a little over $1300 out of each of my accounts and now they are telling me It’s nothing they can do I was so embarrassed & now The manager is telling me my money. Should be back in my account tomorrow or the next day but it’s still no money in my account. This is really an inconvenience
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January 2024 by Kate M.
My cloak of invisibility reigns supreme here! Fourth time now walking through being totally ignored! Shall I go for five?? I really hate to bother them on their phones. Maybe by next time they will have vacuumed the filthy stairs. Trying to figure out who their target customer is...I guess not classically elegant with pots of money. Decided not to hop over the barrier to the Chanel shop, and left.
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January 2024 by m allen
Pleasant staff interactions from loss prevention to sales.
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December 2023 by Marina Coceban
Not what used to be!!! Purchased an item online and received it damaged, I called the online store and told me to go to a physical store so they can see the damage and return my money. I had to drive 50 min to the closest store where at the store they told me something completely different. The store manager was helpless and kept repeating that they could not accept damaged item purchased online.So, what is their policy regarding this issue when two people tell me completely different things. Aren't they the same store?
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December 2023 by J D
When I walked in this morning I was told I could bring my return to anyone, so I went to the first people I saw. They were selling make up and they refused to help me and pointed me to a return desk that nobody was at so I stood there for a minute or two before a nice gentlemen walked over to me and brought me over to a salesperson named Elizabeth.Elizabeth was so kind and helpful. My return was a little complicated, but she was so sweet and made me feel valued as a customer. She was helping 2 people at one time and she had the biggest smile on her face. This store is lucky to have her and whatever she is paid, she deserves more. My review wouldn’t be a 5 star if it wasn’t for her, but I just want her to be recognized because she goes above and beyond in a store where the other employees aren’t even willing to do the bare minimum of their job.Thank you Elizabeth - you are a gem!!
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November 2023 by Lindsay Hymson
Not one person in the women’s department greeted me. They certainly looked up and saw I was there, even one person from about 10ft away. When I get dressed up, it’s a whole other story but I guess they judge people on their casual days.
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October 2023 by Ellee Shawe
Bought some cosmetics and a women Racine was so wonderful. Great kindness and excellent personality. She helped buy some great things. She was right on the number for all my needs. Excellent in all aspects!! Had not bought beauty products in such a long time and the quality in all aspects was great. I will be back!!!Thank you Saks for everything!! N❤️❤️
