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February 2024 by Shuto A.
I walked in and needed to send something. It was my first time every going there. The lady behind the desk was very kind and helpful. The bald white guy was very passive aggressive and disrespectful. I'm unsure if he lacks social cues or what but he was very rude and intentionally dismissive. Which I found very odd considering I'm paying you for a service. Beyond unprofessional, their prices don't match up either. Save yourself the trouble and go to penn copy center.
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January 2024 by Keri H.
The staff are so wonderfully kind and helpful! They always are friendly and help with my mailing needs! =~)
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December 2023 by Dorina N.
Hijacked price. Rude service. Not great experience. Wouldn't go back because they over charged on everything
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December 2023 by Shane J.
I have been coming to this business for years! The service is always friendly and the staff provides various shipping options and price points! Shipping is expensive no matter if it is USPS; UPS Ground or Fed Ex..so I come here for the convenience and YES..there is a price for that convenience that I am willing to pay so I can focus on other important things that I need to manage! If you require full service shipping options..check out US Mailroom!
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November 2023 by louise bazemore
The 2 people that was working at this location on Wednesday 02/23/2023 were very rude not only didn't they greet me when I entered after I said hello you have a customer they both thought it was funny I will definitely take my business elsewhere They made me feel very unwelcome
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September 2023 by DT Hsieh
Worst service ever!! Chat and spend 20 mins for one client without efficiency. Lazy and always charged high with a bad attitude. Two fat guys are fine. One slim guy is terrible.He said, borrowed his tape for one dollar, and printed the return label for $3.09. If I felt expensive, I should print it at home. What an idiot service!!I went to UPS, scanned code, free for printing label, and 5 seconds done.This store, should close, waste resources to print 3-pages with 2 plain ones for one label, and took my cash for 3-pages to their pocket.Please note: green economy; save resources; global warming.Please explain: why printing a label charged me $3.09? Please calculate the cost for me.
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September 2023 by James Jackson
I didn't have tape for small UPS boxes and they charged me $2. Scrounging for revenue. I asked why and redhead dude said with a cocky attitude "you can go somewhere else". Work with the other guy, instead. He's kind to everyone.
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September 2023 by Brandon Crumpton
Love these guys. Great place, great prices, super helpful with any shipping needs.
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August 2023 by Xris Thomas
These guys were great. SUPER fast, super friendly, and super communicative - which is always important when you're trying to get precious cargo delivered! They also went above and beyond for me, not only accepting my particular requests for what I needed shipped, but then waiving some of the additional fees without even telling me. It wasn't until weeks later I realized they charged me less and it was a nice surprise compared to the usual bad surprises with shipping! 100% recommend them, and love how much they genuinely care about what they do. Thank you so much, guys!
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August 2023 by Pamela Elaine Nichols
Sean and his team made my move and shipping across the country seamless. I hate moving. Let me say that again: I HATE moving. Yet, I have moved more than 5x in 5 years. Stressful ever time. But Sean and his team took the stress out of the process. They assessed my needs, gave me a flexible quote, then showed up ON TIME to package and ship my items. The cost was competitive and the service was professional. Uncertain about shipping? Choose US Mailroom as your trusted source.
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August 2023 by Alexandria E.
Before writing this review, I took a moment to really review the US Mailroom's site. I have been a happy customer of US Mailroom for well over 10 years. It's a great location with friendly people. I normally box up my returnsint my own label but recently suffered a family emergency and didn't get aroreturnsund to prepping my return. I've been busy, hadn't visited the store in a while, and because I was confused by US Mailrooms ability to process my ordinary Amazon "print label" barcode return type vs QR code (fyi. I learned "print label" returns accepted but QR aren't accepted) I placed a call ahead of my visit. During my call, I asked the person on the line about the options available to me and they kindly answered my questions. Or so I thought. So a week later when I entered US Mailroom, I was completely unprepared for the rude awakening that awaited me. I just wanted to make a return with a prepaid label. My true and COSTLY error was entering US Mailroom without first ensuring my box was TAPED AND READY to ship AND my label was aleady printed AT HOME and affixed to the box. I was charged for EVERYTHING: the taping of the box and the printing of the label. Here's the thing. US Mailroom is a business and not a charity. And it would be silly to believe you can enter the store and be served for free. However US Mailroom borders on deceptive practices, at worst, and icky practices at best for not being transparent about their "nickle and dime" pricing of the services they offer. Attached I have disclosed my receipt. Signage indicating US Mailroom provides directions to send your labels to them for convenient printing is posted on every register. BUT it doesn't disclose IN WRITING the service is paid. On their website, they boast many services but also do not disclose the true minutiae of how very itemized pricing plays into their business model. Why is that? I imagine US Mailroom relies on the customer's desire (desperation) to both avoid USPS and simply send the package off in that moment (cost be damned) versus grabbing your package and taking their business elsewhere. I was truly exhausted by the time I got to US Mailroom. With every "that'll cost ya" by the nice lady behind the counter, I felt repulsed. I frequently use UPS and even Wholefoods for Amazon returns that simply don't require money for returns. On one hand, I understand US Mailroom has to make money and enforces this policy to ensure that it is profitable. However I called a week in advance and asked questions regarding what I should do/what to expect. If this is a new policy or even a 5-year-old policy how come the gentleman I spoke to didn't mention it cost money to not only print a label but use their tape! For that reason, I feel US mailroom is misleading customers. Exhausted after caring for an elderly parent, I felt like I had no choice (no energy) but to use their service. But in reality, I felt price gouged and cheated in that moment. US Mailroom should be more transparent with their pricing. What's sad is, while standing in line, I noticed they offered a shredding service and I wanted to ask them about their rates. I was prepared to give them my business! But by the time I got my $3.50 receipt for purchases of using tape and a printed label I was too repulsed and turned off to even ask them about their shredding service. Had I known I would be charged from everything from the tape used on the box to the label, I would have done everything myself at home and driven to the United States Postal Service and proudly stood in line. At least there I would know what the actual cost would be to me as a customer. Truth be told, the post office is annoying but I've never left it feeling cheated and lied to. To US Mailroom: There is a right way to do friendly business. Post the TRUE cost of your "convenient" services on signs. You say you offer unparalleled service? Then disclose prices, visible in writing (not spring it, spoken in realtime a
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June 2023 by Sivan D.
Highly do not recommend the auction pick-up, pack, and ship service. I was charged $100 to ship a piece of vellum, which, with the box, was barely 3 lbs. But I would have paid much more to have them follow my specific shipping instructions! Instead, they shipped a 70 year old piece of art on paper by rolling it in a plastic mailer and shoving that in a cardboard box. The long edge of the paper was ripped and one side of the short edge was slightly crushed, even though I specifically requested that the item be wrapped around a small stiff tube and shipped inside a larger stiff tube to protect against creases and damage. Not a hard request to follow, especially for 5x shipping cost. Never again.
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May 2023 by Teiasha Brown
This is a great place. John Paul opened the store after he was closed to help me mail my mother’s s late bday gif to Arizona. Thank you so very much for going above and beyond.
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March 2023 by Susan Richmond
JP was awesome helping me navigate the international shipping of an auction purchase. Everything was wrapped beautifully and arrived quickly. Highly recommended!
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March 2023 by Neysan Pertl
Fantastic postal services and very good customer service! Not a single problem since I got involved with them in 2019. Fast and effective shipment and they can send to far distant lands!!! Greetings to JP and Sean from land down under under!