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July 2025 by Robert J Heintz
My pool pump died, Phil and Molly figured out what I needed. The tech Chris came and replaced it, and within a hour it was up and running. A great place to do business with.
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July 2025 by Ryan Frey
Called and left a message about a pool leak. Also sent a text to their text line. Never received a response from either.
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May 2025 by Don Macdonald
This is our second hot tub purchased here plu numerous supplies and furniture. Spa service is exceptional.
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May 2025 by Shane Deppen
I had my hot tub delivered within a few weeks and everyone I had contact with was great. When my electrician wired it wrong they sent someone out within the hour to correct the problem for me. Awesome place.
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November 2024 by T H
You worry when you decide to make a significant purchase like a pool. I am so relieved and so grateful that we decided to go with Fronheiser pools!
Adam took the time to work with us to find the perfect placement in our yard for the size pool that we wanted. He was very patient with us as we picked our colors and tile designs even if he had to listen to us debate colors! 😂
Fronheiser assigned a project manager to our pool project. Gary was awesome for us! He was EXTREMELY communicative. They were honest about their timeline, the effort, the potential timeline hazards they look for, etc.
Every week, Gary would text or email us with what we should expect with people coming to our property, any delays related to weather or supply changes, when we needed to be onsite for electrical access or questions, etc. There was no guessing! We knew where we were in the process, when the next steps were planned, and how much time remained.
They aren't the cheapest for all of these high quality reasons but you absolutely get your money's worth in peace of mind and absolute quality output product.
Everyone we have engaged with from their leaders, to their project managers and team members in store are fun, professional, intelligent, and friendly.
If you are on the fence or worried about the little higher price, it is WORTH IT - do it.
We are now through year one with our pool and I will continue to rave about Fronheiser because of how great our experience was and I was worried because I heard horror stories from other people about other companies and their bad experiences.
They made it easy. They did it on time and within the budget we set and we have our dream pool now. Thank you!
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November 2024 by Michael Nitroy
Fronheiser pools and there sub contractors finishing edge are probably the worst contractors in south east Pa. Still waiting on a pool cover for the third time.. Thankfully it’s not 30 degrees out yet. Communication from them is lack luster at best. This pool was installed in August 2024 and has already cracked and settled. You would think for $100,000 the new would last more than 3 months.
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August 2024 by Mark Glowacki
Our Fronheiser Pool was completed the first week of July 2024 (perfect timing) and we have been enjoying it ever since. I can't say enough about Adam and his team Gary and Alan who we primarily worked with. The pool is absolutely beautiful. Adam and the guys have been great about answering phone calls and responding quickly to any questions or issues we had. They have all been easy to work with. It has been a terrific experience right from the start. The finished product is above and beyond what we had envisioned. The Fronheiser team along with the sub-contractors Finishing Edge and Montco Fence are true professionals and strive to produce a magnificant product. We enjoyed working with all the teams and can't speak highly enough about Fronheiser Pools. We truly underdtand why they are one of the top 50 pool builders in country.
Mark
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August 2023 by Mary T.
Service and parts department is awful. Our pool is 12 years old and we have been Customers since the pool was installed by them. This summer we have had problems with opening. They did not close it right last year and had to fix the frozen pipes. Then our shut off valve pipe by the pump broke. Pump wouldnt start. My husband finally got it to start and had to leave the pump running 24/7. Called and asked them to come out to take a look and fix. Waited 5 days and called back. They sent someone to look and that technician never talked to us. Just took a look and left. Did not fix the problem. Called again and Bonnie said that she would get the technician to call us back. He never did. We waited several days and called numerous times to get an update. My husband went up there on a Saturday to get the part to fix it himself, but of course the service and parts department was closed and the sales told him that they would have someone call. He ended up fixing it himself that weekend. We couldn't wait anymore since the pump was running 24 hours a day for over a week! Now, we are looking to refinish since it is recommended at the 10 to 15 year mark. Looking to get a quote to refinish and to have new piping, filter, and pump done next spring. Again, let emails and messages for several weeks. Finally, Bonnie called back and again said that they are busy and will get back to us. Will not hold my breath. I have no faith that they will call us back or follow through. Already called another company and guess what! They answered and are coming out tomorrow! Fronheiser used to be really good. Don't know what happened this year, but I'm very disappointed. We have been loyal customers. We have the pool closed by them yearly and even buy hundreds of dollars of chemicals, and this is how we are being treated?! My question is this... how can Fronheiser treat their longtime customers like this? We can't wait for when it is convenient. Our pool is a large expense, and the issue we had earlier this summer couldn't wait. I hope the owner reads this and resolves their department service. I hate that we may have to look elsewhere, but customers' service, communication, and timely responses are important to me in any business that serves customers.
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August 2023 by Mary Taylor
Service and parts department is awful. Our pool is 12 years old and we have been Customers since the pool was installed by them. This summer we have had problems with opening. They did not close it right last year and had to fix the frozen pipes. Then our shut off valve pipe by the pump broke. Pump wouldnt start. My husband finally got it to start and had to leave the pump running 24/7. Called and asked them to come out to take a look and fix. Waited 5 days and called back. They sent someone to look and that technician never talked to us. Just took a look and left. Did not fix the problem. Called again and Bonnie said that she would get the technician to call us back. He never did. We waited several days and called numerous times to get an update. My husband went up there on a Saturday to get the part to fix it himself, but of course the service and parts department was closed and the sales told him that they would have someone call. He ended up fixing it himself that weekend. We couldn't wait anymore since the pump was running 24 hours a day for over a week!Now, we are looking to refinish since it is recommended at the 10 to 15 year mark. Looking to get a quote to refinish and to have new piping, filter, and pump done next spring. Again, let emails and messages for several weeks. Finally, Bonnie called back and again said that they are busy and will get back to us. Will not hold my breath. I have no faith that they will call us back or follow through.Already called another company and guess what! They answered and are coming out tomorrow!Fronheiser used to be really good. Don't know what happened this year, but I'm very disappointed. We have been loyal customers. We have the pool closed by them yearly and even buy hundreds of dollars of chemicals, and this is how we are being treated?! My question is this... how can Fronheiser treat their longtime customers like this? We can't wait for when it is convenient. Our pool is a large expense, and the issue we had earlier this summer couldn't wait. I hope the owner reads this and resolves their department service. I hate that we may have to look elsewhere, but customers' service, communication, and timely responses are important to me in any business that serves customers.
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August 2023 by John Davison
Always get the best advice on pool problems. Service and parts are great to deal with, they know it all!!
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August 2023 by Angela Rodriguez
Great pool place however very pricey
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July 2023 by Bill B.
I have a pool that was installed by Fronheiser 13 years ago. I love my pool. I have had them close it every year. I have purchased all of my pool supplies from them over those 13 years. No more. My pump died. Ok I'll check Fronheiser for a replacement. Out of stock. Damn I'll check Amazon, reluctantly. Bingo, a Pentair Superflo VS. Email Fronheiser, text them exactly what I need. Pump wired and new PVC. The old one were different sizes and did not line up. Tech comes out and is gone in 30 minutes. No knock or doorbell, just gone. I come home from work, plumbing looks great, but why is my pump not hooked up? Text them. Oh we don't connect pumps that are not purchased from us. That was not disclosed to me and it is not on their web site. You did not finish the contracted job. I have a text that says no problem. If you tell me that a text is not an agreement then I can say I never agreed to the work being done. Good luck getting paid.
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June 2023 by Edward Krug
Service and supply of products improved tremendously.
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October 2022 by Natalia
got an awesome hot tub from here. great service
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July 2022 by Brad S.
I have been very pleased with Fronheiser. I have worked with them for over 10yrs. This was the first year we had a pool for them to service. They have done a wonderful job all year for us.
