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February 2024 by Mr. Reps Mr. Reps
Highly Incompetent staff. I filed a 2017 return by mail verifying I have zero tax liability. They responded with an acknowledgment letter. This year I received a letter asking me to file a 2017 return ? This is an example of when privatizing goes wrong. I'm lucky I am an Enrolled Agent.
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June 2023 by Raymond Troth
A poor quality outfit, only interested in squeezing out money for their poor quality municipal and school governments.
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May 2023 by Jung Won Seo
Extremely unhelpful. I don't understand why there are even people answering phone calls if their only goal is to just hang up the phone as soon as they can.Called multiple times. Failed to reach them due to a long wait couple times. When I was finally connected twice, I think it was Connie both times, she tried so hard to just hang up the phone, sounded annoyed with even first question, kept responding to go to the website and didn't even allow few seconds to process my next question by trying to get me off from the phone.
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February 2023 by NNatz Natz
I have to give praise to Ms Martha for taking the time to assist me on my tax documents. I bombarded her with couple of years of tax documents and she patiently did it. Without a doubt she didn't make me feel like I was a burden. Thank you so much.Keep up the good work! God bless you Ms Martha.Of course the staff that walked by me while I was sitting & waiting smiled & very friendly.
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February 2023 by John Kenny
Legalized extortion. Talk to 5 different customer service reps, you get 5 different answers. They make a mistake - too bad, you still gotta pay. Not sure how and why this organization even exists. That being said, they could have a negative rating and no one would care because they have no accountability to anyone.
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February 2023 by Melanie MacDonald
They tried to tell me I owe taxes for a place and state I do not live in. The woman said it was my responsibility to let the city know I had moved- I told her yes that is why you file taxes - next time you want to try to scam someone make sure they don’t know tax law like the back of their hand - my reason for this review is to warn others and do not give this company any money!!
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November 2022 by Kristine Park
This company is a bunch of theives, got 1 notice about owing taxes for 2017 in a town I didn't live in at the time and it was about wage garnishments. Sent in everything I had to, moving permit from when I moved out of that town in 2012, the paper I needed from berkheimer notorized by the notary and also sent it certified mail so I know it was received and they still garnished my wages. This company needs to stop taking from people when they do what they are supposed.
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July 2022 by C
Berkheimer is a scam. They mail is indented to scare people into paying junk fees and made up taxes. Do not be fooled into giving them your money.
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July 2022 by Viner Youlks
We have been stolen from multiple times now with constant claims that we have not filed properly this is becoming ridiculous the last few years now we have been extra careful everything is in order but magically we didn't pay enough or "missed something" I would take their word for it but I hear this happens to a lot of other people and I'm really becoming upset and frustrated that nobody is doing anything about these thieves
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July 2022 by Darlene F Johnson
Been calling for 2 days, left a request for a call back, no call back. Heard the recording over 100 times. If I called @ 10:00 am why is there a more than hour waiting period. RIDICULOUS !!!
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July 2022 by Deborah Colosimo
I had to call concerning a error. The gentleman that answered the phone was very kind. He fixed my problem. It was a very pleasant experience. Thank you.
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February 2022 by Deborah Payson
The woman I spoke to on the phone was helpful. There was no follow thru with the requested email document. This made more work, delayed resolution and created uncertainty.
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September 2021 by Christina Belles
I absolutely cannot believe that what this "company" does is legal. For almost 10 years these people have tried time and time again to con me and send me bills saying that I owe them taxes for Wyoming County when I did not live in Wyoming County. When they tried this scam again in 2019 I explained to them that I lived in Philadelphia, they assured me they would fix it, and then a few weeks later they garnished my wages. It took MONTHS to get my money back. I genuinely believe that these people just send out bills to anyone they can and hope that people won't pay attention and just pay them without thinking. And I'm sure that it works! But they got the wrong one with me. They sent me ANOTHER bill this year saying I owed over $300 for taxes in 2018, when I did not live in Wyoming County. The woman I spoke to said no problem I'll fix that, have a good day. I said absolutely not you better send me proof that my account has a $0 balance, so you people don't have a chance to steal from my paychecks again. I hate speaking to customer service people in a rude way, but it's the only way you can get anywhere with this company. They push you so far to the edge where all you can do is yell at them to finally get your point across. But I feel even more terrible for the people they're scamming. I've never dealt with a company so money grubbing, unorganized, and just plain d**** If any of you who work there bothered to actually look at people's tax information you would see that I paid, filed, worked, and lived in Philadelphia for all the years they claimed I owed them money. It will never cease to amaze me. All we can do is hope they go out of business.
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August 2021 by Regan Reitz
The service is for Berkheimer absolutely awful. If I didn’t have to deal with this company I wouldn’t. They give you a help number on papers they send you but it leads to absolutely nobody. Then once you finally get a number that works you wait for another 40+ minutes on hold, then you get transferred to wherever they want to send you and it again leads to NOTHING. I have never had such terrible “help” from anywhere ever. Awful. I would give no stars if I could. It’s pathetic how terrible this is.
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July 2021 by Ashley D
I was sent several letters stating I owed taxes for years I did not live in PA. Berkheimer sent a wage garnishment to my employer. I called and spoke to a representative who straightened out the little I did owe from when I did live in PA some years ago. The garnishment was still taken, after I paid what was owed, and it's been 4 months now and still no refund sent back. Every time I call I wait 15 -20 minutes for someone to answer. Last month I was told a check was mailed out. Informed Delivery scanned a check coming to me, but it had my apartment # missing so it was sent back. They had my address correct to send me all those letters, yet when it came time to return what should have never been taken from me all of a sudden they have my address incorrect. They said they would have to wait for the check to be returned before issuing another one. 3 weeks later, today, I call and they still don't have the check. I told them to cancel it and reissue a new one. The person I spoke to said it would take some time to do an investigation. This company needs to get their freaking heads straight and stop playing with peoples money!!!!!
