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October 2022 by Alicia V.
TheyVery unprofessional. Kristen was the lady I spoke with and she's very unprofessional on the phone. Absolutely no manners and just plain out ignorant to the customers. Also, told me it would take them about 5 days for an oily delivery! They also tried saying I owed them an extra 200.00 dollars however, it was paid and never credited on my account so for months on end they kept sending me bills and Everytime i called they would tell me about it. Although, the 200.00 dollars was paid they refused to remove it! I definitely dont recommend.
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January 2021 by Stefan P.
It would be nice if Kroll's fuel oil had an emergency number the contact in case you run out of oil during the winter time on a Sunday which is what happened with me and there was no emergency number I mean that's very unprofessional!
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March 2020 by Dawn Kowalick
Became a customer a few years ago when they delivered oil to me emergently, when my regular company refused to. Never had a problem since. Order one day, delivered either that day if it was early enough, or next day at latest. The man who was kind enough to help me when I needed it will always have my business!
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November 2019 by stephspeck
Was told they would be at my house on a Thursday due to the storm. No problem! Thursday came and no oil. I called back and I was told they were there on Wednesday and no payment was in box. Well, no there wasn’t because you told me you would be there on Thursday? They were very rude about having to come back and make sure payment was in box. Every time I ordered oil a check was there for them. And they always were paid.
