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January 2024 by RUTH KUPIEC
Very nice service took time and was very patient with all our questions.
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January 2024 by Cory Dougherty
Monday, January 8, 2024, 7:15pmStopped in no one present in the lobby for about 5 minutes (literally, the entire store completely unattended, seems like a potential liability for AT&T). I asked about a replacement screen protector for my device since I paid for the lifetime service and was told there were none in stock for my model and could not get a straight answer on how to receive one as part of the program (good lesson to not participate in this service as they’ll just stop carrying screen protectors for your model the year after a new version comes out).I also needed a replacement SIM card for an iPad which I have an unlimited plan on and was told that running too many apps can cause the device to not read the SIM card (literally a flat out lie from their associate to a 21 year customer). I explained it happened once before and swapping the sim fixed the issue for about 3 months. “Well your device is kind of old so you could buy a new device because this might keep happening.” I explained I simply wanted a new sim programmed like last time and the associate basically refused (likely because it was 30 minutes before the store closed). What am I paying for the unlimited data plan for if I can’t connect to the network and ATT is unwilling to program a new sim.This location used to have good customer service - past two times, highly disappointed with the treatment from their employees.
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December 2023 by Casey Hansen
We were helped by Sean, who was really helpful and knowledgeable about every device, plan, and deal available. He also made some really good recommendations about the longevity of my AT&T account. It was exactly what I would hope for a trip to the wireless store would be: helpful, useful, and in a reasonable time frame. I brought my brother with me, and he's now considering switching his service. Thanks so much!
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December 2023 by ShaneRae Wentzel
Aiyana was absolutely wonderful my experience was so pleasant and she was knowledgeable about so many options and I’ll be back to see her soon to purchase again from her!
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November 2023 by Melanie Ice
We went in to do an upgrade on my phone. The woman took down some info and walked into the back to see what they could do for me. I had called earlier asking if they had the phone I was looking for which they said yes.It was almost 20 minutes that she had been gone which I didn’t understand and we had two kids with us. So we had to leave. And when my husband went to tell someone that we had to leave, the gentlemen walked right past him, ignored him and went to someone else. It’s a shame, but it’s scenarios like this that make it easier to just buy things online. I purchased a phone in 5 minutes online on the ATT site.
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September 2023 by Paul M. Smith
Slow service, seemed quite understaffed & couldn't honor there promotion for me. So I left quite unsatisfied.
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July 2023 by Mariah Taylor
Walked in & NO ONE greeted my grandmother & I . Don’t recommend this place. I understand there are only 2 employees but please do better AT&T.
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May 2023 by taylor hasson
Brittany is quick and reliable. Marissa is reliable as well and both on their A GAME .. SEAN is a great manager needs pay raise
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March 2023 by Eric
Super helpful. Great customer service!
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March 2023 by Andy R.
I received great service at the AT&T store in the Shenango Plaza. The manager greeted me as I entered even though there were other customers ahead of me. When it was my turn, the manager worked with me to get things done just as I required. My wife is now the happy owner of a new iPhone. And he showed me all the best deals that made the whole process painless. I would go there again.
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March 2023 by Kelsey A
Bishop was amazing at helping us find the right phone and he explained everything perfectly. He made changing our phone plan convenient and easy. He let us know all the details and what to do to get the best technology for the right price for us. Thanks Bishop!
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February 2023 by Kelsey K
Bishop was amazing at helping us find the right phone and he explained everything perfectly. He made changing our phone plan convenient and easy. He let us know all the details and what to do to get the best technology for the right price for us. Thanks Bishop!
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January 2023 by NaBrea Hunter
Anthony and Manda are amazing! They were very helpful and kind. Will always ask for them when coming into the store!
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January 2023 by mike patrick
Very nice and competent staff! Manda took an hour plus to resolve a problem with my phone and get it working. Thank You all very much!!!
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January 2023 by Ella Barlowe
My experience here today was fantastic. I came into the store this evening to get an upgrade on my phone and was pleasantly greeted by Manda. It was a breath of fresh air walking into a store and actually being treated like a person rather than another sale. Manda made the whole entire process so easy and not to mention she was such a sweetheart… she worked with me for a little over an hour and we had great conversation the entire time. AT&T is very lucky to have her as an employee. I love my new phone. Thanks again, Manda! -Lydia.
