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February 2024 by Tom Gober
Very friendly and professional
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July 2023 by serena b
So, the app says it is open Saturdays until noon . NOT SO boys and girls. My direct care person has a portable oxygen tank, and since the bank was supposed to be open until NOON We hustled on over at 11 am !!! Got there b4 11:15 !!Notonly was the drive thru CLOSED, but so was the lobby!!!!! 11:15 .....no where NEAR NOON !! SHAME on you people for false advertising !!! He was so out of breathe he is laying down now, and it's only 11:35..am..???
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March 2022 by madsensm
Took me 20 minutes just to get to speak to someone and it was not busy. They had 1 teller to handle everything. But they were nice once I was attended to.
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September 2020 by Jordan I.
So I've had a business account with citizens bank for a little over 18 months, I constantly have issues with the mobile app (hasn't worked in 8 months) so I have to take my checks to an atm to deposit them. Well I went with about 1500$ in checks to my local atm and the atm ate my checks and didn't register them, was on hold for over 45 mins just for them to tell me they can't help me until the morning. While on hold the atm ate my debit card. The BEST they can do is 10 days for the money and 5 BUSINESS days for a new debit card. Tell me why I have to suffer for their shitty atm? It's not my fault why do I have to wait? It's unbelievable it's unprofessional and it's unacceptable. Worst bank I've ever used I wouldn't wish this bs on my worst enemy. If you're thinking of opening an account I strongly suggest not too. They don't care about anyone but themselves.
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August 2019 by Brittany B
BEWARE... tried to close my account here ... there was a pre authorized debit on the account which re opened the account ( which makes no sense once an account is closed it should be closed so naturally I thought the account was closed and done with ) they charge me 150 dollars in late fees WITHOUT contacting me until the max amount of of late fees that is allowed.. then they sent me a text stating I owed them this money. They would not work with me with the over drafts they are scam artists and that's how they prey on people and make their money.
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December 2018 by Brittany Wilds
BEWARE... tried to close my account here ... there was a pre authorized debit on the account which re opened the account ( which makes no sense once an account is closed it should be closed so naturally I thought the account was closed and done with ) they charge me 150 dollars in late fees WITHOUT contacting me until the max amount of of late fees that is allowed.. then they sent me a text stating I owed them this money. They would not work with me with the over drafts they are scam artists and that's how they prey on people and make their money.
