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December 2022 by Ken S.
They've had my family vehicle for almost a month to fix a bumper, tailgate and two lights. Zero communication from the dealership at all. Accident happened Sept. 2nd they didn't get my car in until December 5th. Said it would take a week, then two. Now we are past week 3 heading into week 4. So since it's Christmas weekend we can't get a rental now, the body shop said the car would be ready today...... surprise!!!! It's not and won't be for awhile, haven't even finished the body work after having it 3 whole weeks!! Take you car somewhere else, this crew is full of older men who don't want to work, they sit around all day doing nothing. It's almost been 3 years since the covid outbreak, I think it's time all businesses stop using it as an excuse to be lazy, raise prices and suck at your job.
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February 2022 by Lori Baden
Just wanted to publicly thank James Sokolovich and Tom Peters in the Service Department at Nick Crivelli Chevrolet for their assistance with my 2021 Chevy Silverado RST, when the check engine lights came on. Not only did they quickly address that, they took care of 2 recalls I didn't even know about and took care of my oil change. They went above and beyond and I like to thank those that give good service. That's hard to come by these days. Thanks guys!
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September 2021 by Douglas Haberland
fast and friendly service
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August 2021 by Marcus Collins
Had a great experience here. George was great to work with. Customer service was top notch! Will definitely recommend to others and look forward to doing business here in the future as well!
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January 2021 by K. L.
This is a great dealership. We purchased a truck from them about 18 months ago and it was the smoothest purchase we've ever made on a vehicle. They gave us a great price for our trade. We just had the truck into them for service and that was also a great experience. They have our business from here on out. There are other Chevy Dealers closer to us, but they don't hold a candle to this place. Thank you, Nick Crivelli!
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September 2020 by Steve Turkall
Stopped in for an estimate for body work on my Equinox. In and out in less than 30 minutes. We'll have to wait for the final results after the repairs are done. Should be fine, I've had other work done here and they do excellent work.
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April 2020 by Logan Kyle
Horrible experience and customer service. Had taken my car here to the body shop to have some work done. They had my car for 22 days at first. Keeping me very little informed of what about was going on during this time.Then when I was finally called to come pick up my car I went to pick it up and I left the dealership and was less then 5 minutes away when all my lights in my dash came on. Which is something I made sure would be fixed when I dropped the car off. So I had to take my car back to the dealership where they then had it for an additional 3 days. Not happy with the experience at all. I will say the receptionist was very helpful and so friendly.
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February 2020 by David C Kocher
Friendly courteous salespeople, very understanding of our needs, willing to explain every detail and answer all of our questions. I am a repeat customer and fully intend to continue doing so.
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September 2019 by Drew Hollern
Service department simply tries to take you for all you're worth. Took it in for an inspection and check engine light and for front brakes, rotors and a wiring harness they wanted $900, I got it done for half the price at a local shop. Few weeks later took it in for a recall on a software update and specifically wrote that I only approved $0 of service to be done, they called wanting to replace my battery for $200 (i can get a new battery at NAPA for under $100). Picked up my truck and it fired right up and the voltage meter looked fine.
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September 2019 by Robert Moltzen
The sales staff were very friendly and helpful. I didn't see my truck on there lot, so they located my truck very quickly and I picked it up today! I would definitely recommend this dealership to everyone! I love my new 2019 Silverado double truck.
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May 2019 by J.T. S.
I bought my second car here a little over a year ago. My last car was shot and I needed a car asap so I didn't have the luxury of shopping around. I took a certified pre owned 2016 Chevy Cruze that ended up being a little over $18,000. Shortly after that a friend of mine got a brand new Chevy Cruze (2018) for a little over $16,000. I had some serious buyers remorse after buying my Cruze but like I said, needed a car fast, didn't have much of a choice... it is what it is. My biggest issue is their service department. With my first car I always took it elsewhere but they stressed the importance of servicing it at the dealership so I've been trying. If you just want a standard oil change/tire rotation you're going to wait 3 hours if you're a walk in. I've discovered that if you schedule an appointment you'll wait significantly less but if you call in, they will not let you schedule an appointment. "Just walk in!" the guy will tell you over and over again while repeating their hours. It's frustrating. If you go on the website you can create an appointment on there. The last time I was having issues with the website and I called in, couldn't get them to schedule anything with me. I ended up going to Walmart for my oil change. The one time I did have an appointment it only took an hour but I wasn't informed. I walked to my mother's house nearby to wait. They called but I let it go to voicemail. I've had the same phone phone number for over ten years and I get a lot of random solicitors and the number they were calling on didn't match the service center number I called so I assumed it wasn't them. I thought for sure they'd have left a voicemail if it was them. 3 hours later I finally called in, hoping my car was close to being done only to be told it had been done for a while. This is partially my fault for assuming it wasn't them but why wouldn't you leave a voicemail? I spoke to a woman earlier who, while pleasant most of the call got real defensive when I expressed my frustrations and told me "I have to defend our service department." She claimed they would never not schedule an appointment if asked for one and implied that I was lying. The sales people are all really nice. I dunno. It's very average. Not terrible but not great either. I'll definitely be asking friends and checking out other dealerships for my next vehicle.
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April 2019 by Tiffany Watson
My father in law took his blazer to get fixed after an accident and it took over a month to get fixed they kept giving him the run around and tried charging extra money to fix what needed to get fixed they claimed it wasn't done by the accident and he took to another shop and they fixed it for $200 less
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December 2018 by claudia fisher
Always top notch service!
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November 2017 by Tony Bazidlo
Salesman had very little ambition. The place was dirty and car lot was bare with little to choose from. I got a far better deal at Baierl Chevrolet in Wexford, PA. The same car with 5,000 less miles a year newer for $2500 less. They also filled my gas tank to to max!
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November 2016 by Ian Wilson
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