CVS is known for its prompt online order service, making it easy for customers to get their items quickly. Many customers have had great experiences with the staff, especially noting the helpfulness of employees like Dara and the cheerful demeanor of cashier Jen. While the store managers are recognized for their hard work, the pharmacy has faced challenges recently due to staffing issues and the ongoing impact of the pandemic. Customers appreciate the importance of breaks for workers, even during busy times. Overall, while some feel the store has declined in quality over the past few years, there is hope for improvement in the future.